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“Outstanding service”

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The Palazzo Montecasino
Ranked #1 of 7 Hotels in Fourways
Certificate of Excellence
Boksburg, South Africa
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Outstanding service”
Reviewed 20 August 2014 via mobile

This hotel can compare with any 5 star in the world. The staff went out of their way to welcome us with drinks on arrival. Our room was comfortable with nice little touches. We opted for breakfast to be sent to our room where we sat outside and watched the peacocks walking about in the beautiful garden. Would return again as it was so convenient to just walk back to the hotel after seeing a show.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Rhona A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyandaM83, Manager at The Palazzo Montecasino, responded to this review, 7 September 2014
Dear Rhona A

Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us.

We are delighted that our hotel met and exceeded your expectations. We hope that you enjoyed the show and look forward to welcoming you back to the Palazzo.

Kind Regards,
Ayanda Mazibuko
Deputy General Manager
Palazzo Montecasino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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993 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Cape Town
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 August 2014

Decor is maybe a bit over the top, but that's obviously personal taste, and we had stayed at 54 on Bath the night before, which we found to be more tasteful. The room could have been a bit more spacious, being a 5 star hotel, but the staff more than made up for any other shortcomings. Service was friendly, welcomes were warm, and everybody seemed to be very happy. Breakfast was okay, without being special, and fortunately was included in our room rate, as I don't think it delivered particularly good value.
I've had quite a few business lunches at the hotel previously, and it is great for these, as you can sit on the patio, in relative privacy, without feeling hurried to leave so that somebody else can take your table.

Room Tip: We had a room facing Montecasino, which was quite noisy, particularly as we had the window open, rat...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank CapeTownGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyandaM83, Manager at The Palazzo Montecasino, responded to this review, 7 September 2014
Dear CapeTownGordon

Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us.

We acknowledge your comments about the room and breakfast and these have been communicated to the relevant departments to help us improve on our service delivery.

We are delighted that overall you enjoyed your stay with us and we look forward to welcoming you back to the Palazzo.


Kind Regards,
Ayanda Mazibuko
Deputy General Manager
Palazzo Montecasino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
Reviewed 19 August 2014

I believe what makes a hotel extra special is not only the decor, cleanliness, food. It is the staff. In the Palazzo hotel they have the friendliest and efficient staff. Nothing is any trouble. Was my husband's birthday we were celebrating. Deon added extra touches to our stay. Made our stay very special. Thank you

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Evelyn1916 L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyandaM83, Manager at The Palazzo Montecasino, responded to this review, 7 September 2014
Dear Evelyn1916 L

Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us.

It is always good to hear that our staff were the primary reason that a guest’s stay was memorable. We understand that we are in the business of creating great experiences and therefore take a lot of care in building a culture that promotes the service that you received.

We are delighted that you we were able to help celebrate your husband's birthday and we look forward to welcoming you back to the Palazzo.

Kind Regards,
Ayanda Mazibuko
Deputy General Manager
Palazzo Montecasino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
Reviewed 19 August 2014

My fourth visit as part of an annual trip to Joburg on business. The staff and general ambiance are excellent. However on the previous 2 occasions I have been recognised as a returning guest - not this time. I always book 4 nights minimum.The room I was allocated was showing its age and was smaller than usual. The carpet was very well worn. The fittings and decor tired. The room was on the ground floor near the gym overlooking the garden - but was very dark. The tea/coffee facilities were in a cramped cupboard and I just couldn't be bothered - also the kettle had something "growing" in the bottom of it.The room was also "dusty" not through poor routine housekeeping but just because it was well used. The setting of the hotel is great but it is expensive and at these prices the rooms need to be refurbished more frequently than they obviously are being. Sure I should have "complained" but after a long flight .................and you know at these prices I really shouldn't have to! Would I come again - not sure after this visit - I would certainly have a look around at alternatives.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank BusinessTraveller185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyandaM83, Manager at The Palazzo Montecasino, responded to this review, 28 August 2014
Dear BusinessTraveller185

Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us.

Please accept our sincerest apologies for the level of service you experienced during your stay. Your feedback has received the attention necessary. All the relevant members of management have taken ownership and responsibility for their areas contributing to your negative experience, and also remedial plans of action have since been implemented in order to avoid any reoccurrences.

We are extremely disappointed in ourselves as a team for the shortfall in service, and also for allowing your faith in our product as a return client to be comprised. We hope that you will give us another opportunity to redeem ourselves. The vast majority of the rooms at the hotel have recently gone through refurbishment and plans are underway for further improvements in the areas necessary.

Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,
Ayanda Mazibuko
Deputy General Manager
Palazzo Montecasino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2014

My second stay at the palazzo was as enjoyable as the first. 5 star treatment from check-in ( welcome drinks and welcoming smiles were appreciated especially after a long drive ) to check out. Compliments to the well trained and genial staff especially those at the front of the establishment ( concierge , porters and doormen) . The service is on par with 5 star hotels abroad. Thank you. Will most certainly stay again when visiting Johannesburg.

Room Tip: family rooms are a bit cramped. Better to go for 2 doubles instead .
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank D0ra2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyandaM83, Manager at The Palazzo Montecasino, responded to this review, 7 September 2014
Dear D0ra2204

Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us.

We are very pleased to know that our hotel met and exceeded your expectations.

We look forward to welcoming you back to the Palazzo.

Kind Regards,
Ayanda Mazibuko
Deputy General Manager
Palazzo Montecasino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
6 reviews
5 hotel reviews
Reviewed 18 August 2014

Excellent grounds, outstanding staff. memorable in all respects.
Reception and staff extremely well trained and friendly. Room was in good condition. Perhaps the breakfast cost for us South Africans a little too high!
Dinner on the other hand was good value!
Thank you.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank joe1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyandaM83, Manager at The Palazzo Montecasino, responded to this review, 7 September 2014
Dear joe1108

Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us.

We are continuously engaging with our Executive Chef both at the hotel and the region and most frequently assessing our offering against guest expectations in terms of value. Our main objective is to deliver an outstanding breakfast that will add to the overall guest experience and hopefully create unforgettable memories to all our guests. We also do our very best to benchmark against competition within the same class. Your comments in this regard have been noted and appreciated.

We are delighted that you enjoyed your anniversary with us and we look forward to welcoming you back to the Palazzo in the near future.

Kind Regards,
Ayanda Mazibuko
Deputy General Manager
Palazzo Montecasino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Randburg, South Africa
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 August 2014

I cannot understand negative comments about this hotel........5 star from start to finish !! Only criticsm standard rooms a wee bit small, but for a couple of nights it was not an issue.
Altogether an amazing experience and we will definitely return.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Lindy541303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyandaM83, Manager at The Palazzo Montecasino, responded to this review, 7 September 2014
Dear Lindy541303

Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us.

The hotel has recently completed the refurbishment of all the standard rooms and also went further to transform this category to superior by matching all the amenities, style and class that the superior category offers. We also offer other room types larger in size which I am certain you will find satisfactory.

We are delighted that you enjoyed your stay with us and we look forward to welcoming you back to the Palazzo in the near future.


Kind Regards,
Ayanda Mazibuko
Deputy General Manager
Palazzo Montecasino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palazzo Montecasino

Property: The Palazzo Montecasino
Address: No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Fourways
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Fourways
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Palazzo Montecasino 5*
Number of rooms: 246
Official Description (provided by the hotel):
Recreating the look and feel of old-style Mediterranean glamour, without compromising on modern luxury, the Palazzo hotel is a treat for all of the senses. The 246 beautifully-appointed rooms include Standard, Deluxe, Executive and Superior Rooms as well as King Suites, a lavish, opulent Penthouse and bespoke Presidential Suite. Every room is equipped with all of those small touches that add to your comfort - direct-dial phones, tea and coffee stations, mini bars, 24-room service, free WiFi and electronic safes to list but a few. Highlights to add to your stay include the Mangwanani Spa Boutique, a fully-equipped fitness centre, business centre, Montecasino Entertainment Complex, delicious Mediterranean dining at Medeo Restaurant, relaxing cocktails at Cafe Rialto, conference rooms and many more. Outdoors, a large swimming pool invites you to dip into its cool waters to escape the heat of a long day, while the poolside area beckons hours of relaxation as you let your mind finally unwind from the daily pressures of life. This is the start of your experience at the Palazzo in Montecasino... Book now to discover what else lies ahead. ... more   less 
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Also Known As:
The Palazzo Montecasino Hotel Fourways
Palazzo Montecasino Johannesburg
Palazzo Montecasino Hotel Johannesburg
Montecasino Hotel

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