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“Terrible food, exterior door opened in the middle of the night”
Review of Hotel Mont Gabriel

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Hotel Mont Gabriel
Ranked #3 of 11 Hotels in Sainte-Adele
Montreal, Canada
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Terrible food, exterior door opened in the middle of the night”
Reviewed 17 February 2013

I went there with my mother for our yealry girls' night out. When we came in the hotel was really busy with skiers and our room wasn't ready although it was check-in time. The room was clean, but not very comfy and the bathroom needed repairs although we were in the Tyrol section. We were disturbed by staff twice in half an hour, they came to knock at our door for no apparent reason asking if someone was there or delivering toilet paper that we didn't had ordered.
I really wanted to enjoy the pool, but there were not towels available and kids were running around the pool and jumping in as if there were no other people in the pool. There was no lifegard. When he came back with towels, he didn't bother telling the kids to stop running or jumping in the pool, so I left.
We had a package deal that included the dinner. We were assigned a small patio table covered with a long tablecloth, but still a patio table. After we had our seats, we had to wait for 35 minutes for someone to take our order; when the waitress finally came, my mother wanted to order wine "à la carte". The waitress got the wine menu after 5 minutes and came back to see us another 5 minutes later. When we finally got to ordering, she REFUSED to take our meal order at the same time than our wine order. She had to get the wine order first and come back 10 minutes later for our meal order. The service was awfully slow, and the food was less than ok. My mother ordered a lobster, which was served too cooked, was cold because the service was too slow, and served without garlic butter or pliers/proper fork to eat it. When she requested it, we got a "you don't need it" as an answer. Who are you to know what kind of ustensil I need to eat, I wonder.
We got back to our room, very disappointed. We went to sleep, only to be awaked at 4am by our outside door being open! Someone has actually tried to enter our room from the exterior. I was terrorized. The telephone is actually on a table remote from the beds, which means we had to get out of bed to call reception about that incident.
We left afer that incident, we were too scared to stay in the room. The lady at the reception desk credited our breakfast, but it was too little, too late.
We have been doing that girls' night out for ten years now, and it is by far our worst experience ever.

Room Tip: Take a room on the second floor to make sure nobody can access it from the exterior.
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  • Stayed February 2013, travelled with friends
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Helpful?
Thank Mel_Laurier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_and_team, Director of Sales at Hotel Mont Gabriel, responded to this review, 18 February 2013
We thank you for taking the time to review and apologize that your stay was not up to your expectation.

The satisfaction of our customers is our priority, be assured that the necessary adjustments will be made in the near future.

We apologize again for the situation, as this is exceptionally unusual.

Do not hesitate to contact me directly for any additional comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (31)
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 February 2013

For $125/night we got a tiny gloomy room. Sleeping on their mattress felt like lying on a rocky surface. We could hear people talking and walking above us. I was surprised the hotel charges for placing local calls and using their wi-fi!!!

Room Tip: Shop around
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  • Stayed February 2013, travelled as a couple
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Helpful?
Thank GaryKaribyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_and_team, Director of Sales at Hotel Mont Gabriel, responded to this review, 19 February 2013
Your comments are important for us and we thank you for taking the time to write about your last stay. There is a fee for local calls from the rooms but guest have free access to WiFi, everywhere in the hotel. For further information, please do not hesitate to contact me directly.
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St-Lazare, Quebec, Canada
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 February 2013

The location is nice, the pool & hot tub were nice. The room sucked! The mattress was hard like cement so called the front desk to try to get something better but was told they were all the same. A draft was coming in from the outside door and there was a constant musty smoky smell .....but by far the worst part was the lack of sound proofing! Don't count on a romantic get away when you are constantly hearing babies crying, kids screaming and parents talking write outside your door. The reception asked how are stay was when checking out but when I told her all she said was ya....we are suppose to be renovating that area of the hotel soon??? This place in my opinion in nothing over a 2.5 star and should not charge more than $60/night.

Room Tip: Choose another hotel!
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  • Stayed February 2013, travelled as a couple
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Helpful?
Thank Mandy450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_and_team, Director of Sales at Hotel Mont Gabriel, responded to this review, 19 February 2013
Your comments are important for us.
For more information, please do not hesitate to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 January 2013

The hotel resort has some condos they rent and we went there with our family for New Year.

I have to say staff was diligent and very friendly. They were smilling and very helpful at all time. The main hotel area is a bit outdated but we didn't spend much time there, we were out all the time snowshoeing and doing some sledge.

Condos were pratical considering the number of people we were and they were just what we needed. I would recommend them as some people in the hotel didn't seem as happy with accomodation. Could have been a bit cleaner (mostly floors and chairs were not super clean).

I gave them 4 stars for their staff and for the location as this was a lot of fun!

Room Tip: We were in condos and I woudl recommend them.
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  • Stayed January 2013, travelled with family
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Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 December 2012

My husband's company held its annual Christmas party here so we decided to stay the night. The hotel is a charming old log cabin style building which we found lovely at first but when awoken in the middle of the night to a blaring fire alarm, we were terrified. We checked the hallway and seeing nothing we called the front desk only to be put on hold for what seemed like an eternity. When they finally answered they told us they would look into it and a few minutes later the alarm was turned off. They couldn't be bothered following up with us so we eventually fell asleep, only to have the exact same scenario repeat itself later in the night. The following morning upon checking, the receptionist told us the manager was busy and left us waiting another 20 minutes before he finally came to see us. They sent us the "Food & Beverage Manager" Mr. Boucherat and all he offered was a lengthy discourse on their procedures and a quick sorry. It would seem that having their guests sleep the night or an old wooden hotel catching fire aren't some of their concerns.

Room Tip: The hotel is very large so if you need to stay here, ask for a room far from fire alarms.
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  • Stayed December 2012, travelled as a couple
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Helpful?
Thank Monica-Serge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
Reviewed 27 August 2012

Stayed one weekend night in the least expensive room in the Marquis section. Interesting location on a small mountain top with good views of the valleys below. Hotel dates back to the 1940's, with various additions seeming to be added on every decade. Lots of area to explore. Room was small but OK for a family of 4. Clean overall but dated, very small bathroom, the air conditioner could not keep up with the heat and the steam from the shower. Luckily there was a small window next to the AC and that allowed us some fresh air. If you need a cool room PLEASE BEWARE you might not like this setup. TV had very few channels but included a DVD player. Outdoor pool was lovely with lots of seating and a nice feel to the area. Indoor pool, not so much. Sauna wasn't that clean and the hot tub was a little tepid. An outdoor bar and food stand was adjacent to the pool. Shuffle board, volley ball, golf, basketball and 5 or 6 clay tennis courts nearby with a separate bar next to the courts. The fabulous bike trail L'Petit Train Du Nord was a couple of miles away. But unless you like climbing a 20% grade you won't want to pedal back to the hotel. The front desk was quite nice and let us check in 45 minutes early. The place is unique and fair for the price but be wary of its limitations. Kids enjoyed the amenities. We did not dine there.

  • Stayed August 2012, travelled with family
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Helpful?
Thank rogergaudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caledon
2 reviews
Reviewed 20 August 2012

We were guests of the hotel from August 13 to 18, 2012 and would recommend it to anyone who likes tennis, warm pools and relaxing. The staff was very friendly and accomodating. We really enjoyed the Thursday evening live music and dancing. The nearby towns have lots of restaurants and shopping to offer as well. We will definitely be returning another summer, even though it is a 7 hour drive for us. It is worth it!

  • Stayed August 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank CaledonKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Mont Gabriel

Property: Hotel Mont Gabriel
Address: 1699 chemin du Mont Gabriel, Sainte-Adele, Quebec J8B 1A5, Canada
Region: Canada > Quebec > Sainte-Adele
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Sainte-Adele
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Mont Gabriel 4*
Number of rooms: 128
Official Description (provided by the hotel):
Hotel Mont Gabriel is located halfway between Montreal and Mont Tramblant. 4 stars hotel and 4 season resort offering ski in ski out and 18 hole golf on site. A few km from St-Sauveur factories and MSSI activities. ... more   less 
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Also Known As:
Resort Mont Gabriel
Hotel Mont Gabriel Sainte-Adele, Canada - Quebec

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