I went there with my mother for our yealry girls' night out. When we came in the hotel was really busy with skiers and our room wasn't ready although it was check-in time. The room was clean, but not very comfy and the bathroom needed repairs although we were in the Tyrol section. We were disturbed by staff twice in half an hour, they came to knock at our door for no apparent reason asking if someone was there or delivering toilet paper that we didn't had ordered.
I really wanted to enjoy the pool, but there were not towels available and kids were running around the pool and jumping in as if there were no other people in the pool. There was no lifegard. When he came back with towels, he didn't bother telling the kids to stop running or jumping in the pool, so I left.
We had a package deal that included the dinner. We were assigned a small patio table covered with a long tablecloth, but still a patio table. After we had our seats, we had to wait for 35 minutes for someone to take our order; when the waitress finally came, my mother wanted to order wine "à la carte". The waitress got the wine menu after 5 minutes and came back to see us another 5 minutes later. When we finally got to ordering, she REFUSED to take our meal order at the same time than our wine order. She had to get the wine order first and come back 10 minutes later for our meal order. The service was awfully slow, and the food was less than ok. My mother ordered a lobster, which was served too cooked, was cold because the service was too slow, and served without garlic butter or pliers/proper fork to eat it. When she requested it, we got a "you don't need it" as an answer. Who are you to know what kind of ustensil I need to eat, I wonder.
We got back to our room, very disappointed. We went to sleep, only to be awaked at 4am by our outside door being open! Someone has actually tried to enter our room from the exterior. I was terrorized. The telephone is actually on a table remote from the beds, which means we had to get out of bed to call reception about that incident.
We left afer that incident, we were too scared to stay in the room. The lady at the reception desk credited our breakfast, but it was too little, too late.
We have been doing that girls' night out for ten years now, and it is by far our worst experience ever.
- Official Description (provided by the hotel):
- Hotel Mont Gabriel is located halfway between Montreal and Mont Tramblant. 4 stars hotel and 4 season resort offering ski in ski out and 18 hole golf on site. A few km from St-Sauveur factories and MSSI activities. ... more less
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- Also Known As:
- Resort Mont Gabriel
- Hotel Mont Gabriel Sainte-Adele, Canada - Quebec