We went in early June on a weekday. We booked a voucher online and saved a few dollars. One advantage for us was that this boat line admits children 5 and under for free. I phoned ahead to see if we needed to reserve, but they indicated that they weren't busy. They advised arriving 15 min ahead of departure, but people were getting on up to the last minute. We took the one hour cruise as we did not have much time. The boat was fine - it wasn't too fancy. There was a small snack bar - we got some hot drinks (unfortunately it was cold and rainy). I don't think they served anything substantial (on this boat). Both the bottom and top decks are covered. There are small areas fore and aft to stand outside and view the scenery. It's fun to see all the islands with cottages perched on them. There is a recording (English and French) with information about some of the islands. The one hour cruise is a good break option on a trips between Ottawa/Toronto/Montreal. Gananoque is just off the 401 about 20 min east of Kingston.
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