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“Great Stay, Many Ammenities, New Renovations=New Look”

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Country Squire Resort & Spa
Ranked #6 of 11 Hotels in Gananoque
Waterloo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Stay, Many Ammenities, New Renovations=New Look”
5 of 5 bubbles Reviewed 17 June 2011

This hotel has gone through new renovations and looks great! I came to Kingston to visit family and wanted to go on the 1000 islands boat cruise and this hotel happened to be very close to it. My family decided to stay in town on Monday June 13 to Wednesday morning June 15. The front desk was very helpfull and very kind. The staff provided us with great service like bringing food from the onsite restaurant to the room, and allowing my family from Kingston and my own to use oone of their banquet halls to socialize and keep the kids entertained. The banquet hall has two large tvs with bell sattelite and had all sports channels plus movie channels for the children and pool tables. They have an outdoor and indoor pool with a steam room and hot tub. The hotel was very quiet and comfortable, the rooms were very clean and had all the utilities including a fridge and microwave. The beds were very comfortable and we got extra pillows right away from the kind staff at Reception Lobby. The Breakfast was absolutely great with a wide variety of options from pancakes to cereal to eggs with toast and sausage and bacon. The Restaurant had great food for lunch and dinner and a very large menu to choose what you would like to eat. I recommend this stay to everyone, it has great service and very nice staff, very clean and comfortable rooms, many ammenities, great restaurant with very good food and the Renovated areas look great.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank GaryWaterloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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588 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Kingston, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 15 June 2011

My lady friend and I decided to do another visit to Gananoque for a day or so and visit the casino while we were there. We thought we would splurge a little bit and pay to stay at this place and it had an indoor pool. We were horribly disgusted with the entire thing especially when we were so excited about going there. We will go where we know things are decent from now on. The front desk service was just ok, We discovered this is just an old motel not very well taken care of with a franchise name on it. The room was old and we were constantly greeted by bugs here and there. We are still not sure if they were bed bugs or ants or something,but we felt creepy crawly. We went to the store to buy some bug spray to spray in the room cause we did not want to complain. We looked forward to go swimming but was greeted by the most horrible stink coming from the change room area. That kind of turned us off right there, not to mention the pool was dirty looking anyway The whole thing just turned our stomaches. We have later heard and read horrible things about this place. We are sorry we ever went there, we will never be back and we strongly urge everyone else not to go there. Do not be fooled into staying at this place..

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank jason062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gananoque hotels

Kitchener, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 4 June 2011

Trying to get to the lobby or pool was interesting. It seems the hotel has had a few add-ons over the years. We were in a king-size suite with our back door to the outside pool. We liked the indoor pool and hot tub. We used them a few times. The rooms, pool and public area seem clean and well kept. Breakfast was good at "Good Time Charlie's" restaurant.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BtheTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 May 2011

My husband and I were stranded in Gananoque, Ontario for 4 days because the transmission in our U-Haul blew and it was a 3-day weekend in Canada so U-Haul could not get anyone to come service our vehicle. Needless to say we were very angry and miserable that our trip was interrupted in this way.

We were able to make it to Gananoque where we found a decent rate at the Best Western Country Squire Resort on King Street, right off of the highway. The room was clean and comfortable and acceptable by hotel standards.

What we want to RAVE about was the customer service and the attitude of the motel owners/managers. They were more than gracious to us, gave us a multi-night discount and anything we needed, they were happy to provide. They never even hassled us about parking a 26-foot U-Haul in front of their hotel. Each day they asked us how things were going and told us not to worry about anything and if we needed late checkout, to just let them know.

We have stayed at many hotels across Canada, but this motel BY FAR had the absolute best customer service we have ever come across. On our final night there, I happened to mention that our wedding anniversary had been 3 days prior (the day of the breakdown), Raj (one of the managers) upgraded us to a whirlpool suite and sent a nice bottle of wine to our room! We were thrilled with the service at this hotel from the desk clerks to the restaurant servers.

I would HIGHLY recommend you consider staying at this property for the customer service alone; but it is a nice property as well with many amenities (indoor heated pool, free deluxe breakfast with hot & cold items in the attached restaurant, within walking distance of the casino and the town's attractions and tennis courts, to name a few).

If we happen to end up in this area again, we will go straight to this hotel and book our room. The Best Western Country Squire Resort helped to make a very trying time a little less difficult for us with their friendliness and caring attitudes. We will be forever grateful.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SabrinaP2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brampton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 May 2011

Super clean.. Happy and helpful staff.. very pleasant stay.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rsp1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodstock, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 April 2011

My wife and I would like to thank all the staff for turning our stay from a routine one to one we will always remember. Everyone was so pleasant and helpful and were willing to go out of their way to accommodate our special needs.
I would recommend this motel enequivocally.

Stayed April 2011, travelled as a couple
Helpful?
1 Thank lanhol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, General Manager at Country Squire Resort & Spa, responded to this review, 14 April 2011
Dear Lanny:

Let me start by thanking you for completing TripAdvisor Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at 613-382-3511 ext 128.

Again, thanks for taking the time and have a great day!

Sincerely,

Nishan De Silva
General Manager
BEST WESTERN Country Squire Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 21 March 2011

The service was superb.
The room was very spacious and I loved that there was an additional addition to the side of the room like a sun room.
Great location
I was surprised with the pool/steam room. I booked this hotel specifically for the steam room, but it was under construction at the time.
There was an unbearable smell coming from the aerobics room so we didn't bother going swimming in the pool or hot tub.
The Breakfast was amazing but not a huge selection for breakfast buffet.

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mimimoura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Squire Resort & Spa

Property: Country Squire Resort & Spa
Address: 715 King St E, Gananoque, Ontario K7G 1H4, Canada (Formerly Best Western Country Squire Resort)
Phone Number:
Region: Canada > Ontario > Gananoque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Squire Resort & Spa 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Stay at this Gananoque hotel and enjoy a host of convenient amenities while traveling in Ontario, Canada. Country Squire Resort & Spa is conveniently located to Highway 401, Highway 2, and Thousand Islands Parkway with easy access to key area attractions and business locations. Visitors will be just a short drive from OLG 1000 Islands Casino, Thousand Islands Playhouse, Boldt Castle and scenic boat tours of the area. ... more   less 
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Also Known As:
Best Western Country Squire Hotel Gananoque
Best Western Gananoque
Gananoque Best Western
Country Squire Resort & Spa Gananoque, Canada - Ontario

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