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“A total disappointment.”

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Country Squire Resort & Spa
Ranked #7 of 11 Hotels in Gananoque
Tillsonburg, Canada
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“A total disappointment.”
Reviewed 17 April 2014

This establishment is run down, dirty and staffed with rude and unfriendly people. Nothing has been looked after here, from the fitness equipment to pools, and poorly renovated rooms. The only pleasant surprise was Cousins restaurant attached to to it. If you're looking for a place to stay, go to the brand new Holiday Inn Express across tr parking lot and then walk over to Cousins.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PorgyTheHooker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Representative at Country Squire Resort & Spa, responded to this review, 26 April 2014
Dear PorgyTheHooker,

Thank you for your review regarding your stay with us. First and foremost, I would like to sincerely apologize for your experience and I am sorry we did not meet your expectations. Your comments and feedback has been given to all staff and management. As we strive to provide the best experience possible for each guest, we are very displeased that did not receive that. We are currently undergoing renovations throughout the hotel, and hope to have everything upgraded and renewed this summer. All staff has been trained on their customer service and interpersonal skills, and should be providing kind and courteous service to each guest, we are very sorry you did not receive a positive experience. We hope that you will allow us to prove ourselves to you and provide you with the experience in which you should receive.

Thank you.

Sincerely,
Bridgit Mangan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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596 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Ottawa, Canada
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 April 2014

After a long drive we checked into the Country Squire Resort. Staff were friendly and courteous. Room was spacious and the beds were very comfortable. Another quiet air conditioner. Breakfast had a lovely assortment of foods. After staying in a lot of Best Westerns both Plus and Regular over the last six months, we found this one to be overpriced.

  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marilyn f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Representative at Country Squire Resort & Spa, responded to this review, 26 April 2014
Dear Marilyn F,

Thank you for your review regarding your stay with us. We appreciate your feedback and your kind comments. Your feedback allows us to improve and provide the best experience possible for each guest. Be sure to ask the Front Desk Representative about your rate when you feel it is to high, there is always a chance for a discount through specials, CAA and more! We thank you for choosing to stay with us, and hope to see you in the future!

Thank you.

Sincerely,
Bridgit Mangan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brockville, Canada
1 review
Reviewed 21 March 2014

We enjoyed our stay staff was very helpful. Room was booked incorrectly by Travelocity. After discovering that the front desk clerk made it right by moving our room to the one we had intended on staying in. Great stay will stay again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Representative at Country Squire Resort & Spa, responded to this review, 26 March 2014
Dear Michelle B,

Thank you for your review regarding your stay with us at the Best Western Country Squire Resort. We are pleased to hear that you enjoyed your time with us and that the issue you encountered was able to be corrected promptly. Your feedback is greatly appreciated as it allows us to provide each guest with the best experience possible. We hope to see you again in the near future!

Thank you.
Sincerely,
Bridgit Mangan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2014

We enjoyed our visit to the Country Squire Resort. Staff was very friendly and helpful. The room was warm, clean and very comfortable. The TV could have been bigger. Hot full breakfast was simple but did not include bacon nor potatoes. Staff made waffles and fruit cups upon request. Price was very reasonable and included two $15 casino vouchers and a bottle of red wine (Fuzion). All in all a great bargain for a simple winter getaway.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5Joe65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Representative at Country Squire Resort & Spa, responded to this review, 23 March 2014
Dear 5Joe65,

Thank you for your review regarding your recent stay at the Best Western Country Squire Resort. We are very pleased to read your kind comments. We appreciate your feedback as it allows us to improve and provide the best experience possible for each guest. We hope to see you in the near future!

Thank you.

Sincerely,
Bridgit Mangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 15 March 2014

We stayed here after a very long day on the road under very snowy conditions. The stay was comfortable partly because we were exhausted by the time we hit the bed. Next day however, we realized that the hotel was poorly maintained. The water in the bathtub was unclean and even for the breakfast, there were hardly any options.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dipankar77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Representive at Country Squire Resort & Spa, responded to this review, 23 March 2014
Dear Dipankar77,

Thank you for your review regarding your stay at the Best Western Country Squire Resort.
We are very sorry to hear that we did not meet your expectations. We have been improving and upgrading the hotel throughout the winter months and your comments have been passed along to the management and staff. We hope we can show you how we've improved in the future!

Thank you.

Sincerely,
Bridgit Mangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 March 2014

We were pleasantly surprised by this hotel's amenities: a spacious, attractive and clean room, and wonderful outside courtyard. The hotel's free breakfast was among the best we have ever experienced, and the hard-working server was a delightful host to her guests. In particular, this hotel is an incredible value in the off-season.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelHarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Representative at Country Squire Resort & Spa, responded to this review, 23 March 2014
Dear TravelHarry,

Thank you for your review regarding your recent stay with us at the Best Western Country Squire Resort. We appreciate your feedback as it allows us to continuously improve and provide the best experience possible for each guest. We hope to see you in the near future.

Thank you.

Sincerely,
Bridgit Mangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 9 March 2014

My daughter and I stayed here for the week end :) we had a great stay. Our room was very clean and inviting. We had two queen beds. Our room faced the inner courtyard ( park like setting) :) Breakfast was great ....loved the waffles and sausage!! All the staff were very helpful and friendly. Loved it over all....will definitely be come back.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Representative at Country Squire Resort & Spa, responded to this review, 23 March 2014
Dear Tanya A,

Thank you for your review regarding your recent stay at the Best Western Country Squire Resort. We were pleased to read your kind comments; we are happy that you enjoyed your stay. As your feedback allows us to continuously improve and provide the best experience possible for each guest, we value what you have to say. We hope to see you again in the near future!

Thank you.

Sincerely,
Bridgit Mangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Squire Resort & Spa

Property: Country Squire Resort & Spa
Address: 715 King St E, Gananoque, Ontario K7G 1H4, Canada (Formerly Best Western Country Squire Resort)
Phone Number:
Region: Canada > Ontario > Gananoque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Squire Resort & Spa 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Stay at this Gananoque hotel and enjoy a host of convenient amenities while traveling in Ontario, Canada. Country Squire Resort & Spa is conveniently located to Highway 401, Highway 2, and Thousand Islands Parkway with easy access to key area attractions and business locations. Visitors will be just a short drive from OLG 1000 Islands Casino, Thousand Islands Playhouse, Boldt Castle and scenic boat tours of the area. ... more   less 
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TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Hotels.com, Ebookers, Priceline, Booking.com, TripOnline SA, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Country Squire Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Country Squire Hotel Gananoque
Best Western Gananoque
Gananoque Best Western
Country Squire Resort & Spa Gananoque, Canada - Ontario

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