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“One night in Gan”

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Country Squire Resort & Spa
Ranked #8 of 11 Hotels in Gananoque
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“One night in Gan”
Reviewed 13 June 2014

Hotel is pretty tired but room, fittings, etc had been upgraded and were clean and comfortable. Lobby area is being rebuilt and was a bit of a mess. Would probably recommend it to anyone looking for a short stay in Gananoque. Parking is really tight.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Receptionist at Country Squire Resort & Spa, responded to this review, 18 June 2014
Dear David J,

Thank you for your review regarding your stay with us at the Best Western Country Squire Resort. As we complete our renovations throughout the hotel, we are hoping that all of our guests find our hotel improved and rejuvenating. We hope you will visit us in the future so we can show your our upgrades! We appreciate your feedback as it allows all staff and management to determine where we need to improve to provide the best experience possible for each guest.

Thank you.

Sincerely,
Bridgit Mangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
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English first
Lindsay, Canada
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 June 2014

This hotel's staff were very friendly. The hotel itself was very worn and tired. It looked like they were trying to work on it, but with the Ramada Inn just up the street and the holiday Inn right next door, I am thinking that the next time we are in that area we would be staying at one of those hotels. needs a lot of fixing up.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank pacanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Receptionist at Country Squire Resort & Spa, responded to this review, 18 June 2014
Dear pacanuck,

Thank you for your review regarding your stay with us at the Best Western Country Squire Resort. We appreciate your feedback as it gives us insight as to how we can provide the best service possible. Our hotel is currently undergoing many renovations throughout the property. We are hoping to update and upgrade to ensure our guests enjoy their stay with us. We hope you give us the chance to show you how we have improved on your next visit to Gananoque.

Thank you.

Sincerely,
Bridgit Mangan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Markham, Canada
1 review
Reviewed 5 June 2014

For the price we paid, it was worth the money; hot breakfast was good, selection was okay for a quick bite in the morning. The hotel is undergoing some renovations at the front lobby area when we checked in; it was bearable.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Receptionist at Country Squire Resort & Spa, responded to this review, 18 June 2014
Dear Sam S,

Thank you for your review regarding your stay with us at the Best Western Country Squire Resort. We are happy to hear that you enjoyed your stay with us. We appreciate the understanding of our renovations, as in the end it will provide better services to all of our guests. Your feedback is valued as it allows us to continuously improve our services to you and all of our other guests.

We hope to see you in the future.

Thank you.

Sincerely,
Bridgit Mangan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TORONTO,
Level 5 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 3 June 2014

Went for the weekend for an anniversary getaway, room was nice, fireplace, hot tub, patio (more of patio stones), front desk service seemed very uninterested during check in, ended up only activating door cards for 1 night instead of two, did not "forget " to charge credit card for 2 nights. house keeping staff left way too much to be desired, you heard the term "a lick and a promise" well that would have been an improvement. close to casino and 5-10 minute drive to waterfront, again not a bad place, not a great place either, hot breakfast was more of a warm breakfast, no tongs to handle bread, muffins etc, not very hygienic, save yourself some grief, pay the 5 bucks at McD's across the road

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LONN21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Receptionist at Country Squire Resort & Spa, responded to this review, 5 June 2014
Dear LONN21,

Thank you for your review regarding your stay with us at the Best Western Country Squire Resort. We appreciate your feedback as it allows us to continuously improve our services and ensure that each guest has the best experience possible. We are sorry to hear that we did not meet your expectations and apologize that you did not receive our best service. Your comments have been given to all staff and management, and the appropriate action is being taken. We hope that you give us a chance to show you our improvements, while receiving the experience that you should have before.

Thank you.

Sincerely,
Bridgit Mangan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakefield Ont.
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 May 2014

Nice Stay at the Best Western. The renovations are taking place and coming along. It is going to take awhile by the looks of it but by what is done now I would think it is going to be very nice. Found the beds very comfortable; and the rooms are large. Nice sitting area with table. Had a fridge; microwave and coffee maker in room that was a good plus. Did not get a chance this trip to use the indoor pool ( the out side one is closed till warmer weather). The breakfast did not have a good variety of choices. Was just scrambled egg and sausages; at small bowl of mixed fruit; English muffins and a couple of things of yogurt. I have had much better at other hotels. The Holiday inn next door ( when we stayed there) had eggs; bacon; sausages; pancakes; bagel mixed breads ; lots of mixed fresh fruit (the list goes on and on) something for everyones taste. Possible the Best Western has more to offer when the hotel is busier? All in all though I would stay here again; it was clean comfortable and reasonable priced; and all the staff were very pleasant and helpful.

  • Stayed May 2014, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Lake_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Receptionist at Country Squire Resort & Spa, responded to this review, 31 May 2014
Dear Lake_1,

Thank you for your review regarding your stay with us at the Best Western Country Squire Resort. We appreciate your feedback as it allows us to continuously improve and provide the best experience possible for each guest. We are glad that you enjoyed your room, and your comments regarding breakfast have been given to management to be revised. Again, we thank you for your valued feedback. We hope to see you again in the future!

Sincerely,
Bridgit Mangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gananoque, Canada
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

This place is not clean at all. I can see hair on the ground of the washroom. The wall has dust and the balcony has fallen leaf (probably from last winter) and the chairs on the balcony is really dirty. The toliet in the washroom is too dirty! My mom has to wipe it 5 or 6 times to have a clean tower. The stain from the toliet is just disgusting. This place does not have the quality I was expecting from Best Western. Luckily the Best Western I stayed at Niagara Falls changed this thought. Their guest rooms and service is much better than what I had at Gananoque. I wish I could recommend this hotel to my friends but I cannot. Please take some action to change this.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Limin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Receptionist at Country Squire Resort & Spa, responded to this review, 31 May 2014
Dear LiminW,

First and foremost, I would like to apologize on behalf of the management and staff of the Best Western Country Squire Resort. We are very sorry to hear that we did not meet your expectations during your stay. All staff have been told of your comments and appropriate action is being taken. We wish you would have informed the front desk and voiced your complaints so that we could have solved the issues immediately. We like to ensure that each guest has the best experience possible, therefore, we appreciate your valued feedback. We hope that we can show you how we have improved in the future.

Thank you.

Sincerely,
Bridgit Mangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Gananoque hotels

Southampton, Pennsylvania
Level 6 Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 28 May 2014

Generally speaking, this is average hotel.
Breakfast is poor. Indoor pool i could not EVEN use due excessive smell of chlorine.
Room is large with good beds.Huge disadvantage for sleep is not any sound protection.
If someone talking in the next door room you have no chance to go sleep.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kpete58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GroupsalesGananoque, Front Desk Receptionist at Country Squire Resort & Spa, responded to this review, 31 May 2014
Dear kpete58,

Thank you for your review regarding your stay with us at the Best Western Country Squire Resort. We have passed your comments along to all management and staff, and we are very sorry to hear that we did not meet your expectations. We have switched our pool from chlorine to bromine, and apologize that the smell was overwhelming. If there are ever any issues while staying with us, please do not hesitate to call our front desk or security, we are always willing to help in any situation to ensure that your experience is the best possible. We have taken all of your comments into consideration and will be making necessary changes. We hope to see you again in the future so we can show you how we've changed.

Thank you again.

Sincerely,
Bridgit Mangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Squire Resort & Spa

Property: Country Squire Resort & Spa
Address: 715 King St E, Gananoque, Ontario K7G 1H4, Canada (Formerly Best Western Country Squire Resort)
Phone Number:
Region: Canada > Ontario > Gananoque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Squire Resort & Spa 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Stay at this Gananoque hotel and enjoy a host of convenient amenities while traveling in Ontario, Canada. Country Squire Resort & Spa is conveniently located to Highway 401, Highway 2, and Thousand Islands Parkway with easy access to key area attractions and business locations. Visitors will be just a short drive from OLG 1000 Islands Casino, Thousand Islands Playhouse, Boldt Castle and scenic boat tours of the area. ... more   less 
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Also Known As:
Best Western Country Squire Hotel Gananoque
Best Western Gananoque
Gananoque Best Western
Country Squire Resort & Spa Gananoque, Canada - Ontario

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