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“Wonderful Stay”

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Holiday Inn Express Suites Gananoque
Ranked #1 of 11 Hotels in Gananoque
Certificate of Excellence
Spokane, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Stay”
Reviewed 29 June 2011

Everything was perfect. Very clean and the breakfast was scrumptious. I really enjoyed the cinnamon rolls. Fitness center and pool were greatly appreciated, and I won at the nearby casino as well. Will be back.

  • Stayed April 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Autumn60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
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  • Dutch first
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English first
Kitchener, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 June 2011

My husband and I stayed at Holiday Inn Express for 2 nights on the weekend. The room was very clean and the beds and linens were also very comfortable, clean and without detergent smells. (We have various allergies). We didn't partake of the continental breakfast as we had made other plans so I can't comment on that. The reception staff were all very attentive,helpful and welcoming. The price was very reasonable. We would definitely recommend this for your accommodation. The location was a two minute drive for everything we needed.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank freedom5456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornwall, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 May 2011

I stayed 2 nights at this hotel with 3 girlfriends. We had adjoining rooms and greatly enjoyed having a living room to lounge in (in the suite). The breakfast was very nice and there was plenty of food - the staff even re-filled the scrambled eggs five minutes before breakfast was to end. Our rooms were quite clean, as were the hallways/elevators/pool area and sauna. Phil at the front desk was fantastic. He was most helpful in recommending spots to eat etc. This is probably the nicest place to stay in Gan.

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sroy24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madoc, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 March 2011

Our family along with 3 other families stayed over after our hockey tournament. The front desk girl (not sure of her name, but I do believe she was expecting a baby) was excellent and fun to deal with. The rooms were clean, breakfast was good. We ate supper at The Lobster Trap across the street and it was fantastic. Our teenage boys enjoyed the pool and weight room. It was a pleasure to stay there and we'll be back again.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Barb21_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidelberg
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2010

Not really recommendable. Breakfast not good and overcrowded. Restaurant recommendation - Lobster trap - literally trap.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Party_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 9 September 2010

My husband and I often take the short drive to Gananoque to visit the casino and have a romantic night together. We do this several times a year when we're feeling stressed or like we need the break.
From 2009 to May 2010 we were staying at the Best Western. After bed bugs, new management, poor service, and dirty facilities, we decided to change our romantic getaway location.
I'M SOOO GLAD WE DID. Although still expensive (but we were there during busy season) $299 I think, we got an AWESOME Large 1 bedroom, jacuzzi suite with separate living room. Way better quality then the neighbouring hotel.
I was slightly disappointed about the rate due to the fact that I told the girl we're in Gan every few weeks and that we were no longer wanting to stay at the Best Western, I asked if there was a better rate since there's a good chance we're going to be returning a few times a year and she didn't do anything for me. It would be nice to get some special treatment at a hotel for a change. My husband and I travel many times a year and we still have yet to stay in a hotel that has done any fun extras.
Oh well.
I would recommend this place over and over again.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Codester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Augustine, Florida
Level Contributor
56 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 September 2010

Very overpriced for a holiday inn express.

We are priority members and we did have reservations. We checked in around 2 p.m., and was offered a room on the main level (we requested a top floor when making reservations so we decided to wait)
The manager curtly said checkin is at 3p.m., we said fine. So we went to have lunch and returned to our room.
Again, when making reservations we had requested a queen or king room and received a room with two beds. Since the manager was so unpleasant, we just let it go.

The rooms are clean, but very noisy. We could easily hear every word from the people in the rooms next to us. The doors slam and shake the walls. They do not have wifi, but do have adequate service.
Also, if you have allergies, beware that they do allow dogs. We saw people checkin with 3 to 4 dogs per room.
We were a bit perplexed by the amount this hotel charges. Beware ....if you are a walkin...We heard this "manager" tell everyone who walked in that the rooms were 269. We were amazed, since we paid just under 200. I don't think she wanted any business.

Breakfast was typical Holiday Inn...except the orange juice was watered down more than usual.

The entire staff was very unfriendly to just about everyone.

We rarely stay at these hotels, and perhaps we were expecting more. Considering the price, they should offer more. This appears to be the newest hotel in the area, and this may be how they justify their price.

The area is pretty, although there isn't too much to do

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thetraveler4819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_EX_GAN_GM, Guest Relations Manager at Holiday Inn Express Suites Gananoque, responded to this review, 10 September 2010
Thank you for your feedback as we are always trying to improve. My records show that you came to check in at 1:05pm, at which time a room was available to check into but because you were looking for a specific location those rooms were not cleaned and you were unable to check in. Our guaranteed check in time is for 3pm but we do try to check people in even if they are early. We do have executive king rooms and suites available for reservation at a higher rate, however our standard room is what was booked and all of our standard rooms feature 2 queen size beds.

We are a pet friendly hotel and it is hotel policy that no more than 2 pets be permitted in each room. We try to restrict pets to the 1st floor so that we are able to accommodate pet owners needs as well as be accommodating to guests with allergies.

Our internet is hardwired which is best for people with laptops as it is more safe and reliable. We are looking to install wireless and hope to have it available in the near future. Our juices in the breakfast area are calibrated regularly to ensure the best ratio.

Our rates are very competitive with the surrounding hotels, our market is seasonal and our rates are based on many different variables.

We would like to take the opportunity to apologize for the issues you had and we will continue to strive for excellence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Suites Gananoque

Property: Holiday Inn Express Suites Gananoque
Address: 777 King St E, Gananoque, Ontario K7G 1H4, Canada
Phone Number:
Region: Canada > Ontario > Gananoque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Suites Gananoque 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Few Hotels in Gananoque Can Match Our Features The Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque, one of the newest Gananoque, Ontario hotels, is situated in the heart of the Thousand Islands. Our hotel's location is just off Hwy 2 and close to Hwy 401. Leisure guests enjoy the convenience of our St. Lawrence River hotel's location, which is close to historic Gananoque and the Gananoque Boat Line. Day trips to Boldt Castle, scenic cruises, sport fishing and Fort Henry are easily accessible from here. You can test your luck at the 1000 Islands OLG Casino, just 0.5 km away from us. Few hotels in Gananoque, Ontario offer corporate guests a better location than we do. We're halfway between Ottawa & Syracuse and Montreal & Toronto. There are three meeting rooms that can handle up to 200 guests, with catering, video conferencing and A/V equipment for the perfect business event. Naturally, there is high-speed Internet access to keep you connect during your stay in the Thousand Islands. Our hotel's upscale amenities will delight every guest. You can start your day with a visit to the free hot breakfast buffet and relax at the end of it in the indoor pool or sauna. The bright and airy Fitness Centre offers a large TV to make workouts fly by. Our rooms feature a microwave and fridge for added value. Our award-winning Gananoque hotel's location and amenities will make your 1000 Islands visit just about perfect. ... more   less 
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Also Known As:
Holiday Inn Express Suites Gananoque Hotel Gananoque
Holiday Inn Express Gananoque
Holiday Inn Gananoque
Holiday Inn Express Suites Gananoque Canada - Ontario

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