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“Clean, good price, wifi, good breakfast”

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Holiday Inn Express Suites Gananoque
Ranked #1 of 11 Hotels in Gananoque
Certificate of Excellence
Montreal, Canada
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Clean, good price, wifi, good breakfast”
Reviewed 17 May 2013

This hotel is cheaper than the same brand in kingston and brockville, good beds, service, clean, good wifi, good location, overall a good hotel, good breakfast too and longer hours for it at weekend. Would stay again, and gananoque is lovely

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gypsylyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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439 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
119 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 14 May 2013

Second time in this hotel: first time I stayed with my wife in a suite with jacuzzi, this time we went with the kids (11 and 14 y/o) and got a big room with two queen beds. Everything was super clean and the room had a microwave oven, fridge, wi-fi, coffee maker, etc. And all of this at an incredible low price !!
My wife and daughter tried the pool and it was very nice. Breakfast is self-serve but there's a lot of choice, not your usual toast and jam like in some other hotels of this category.
We'll probably return again next year !
I'm a heavy sleeper so this wasn't a problem but the A/C + heather was very loud.

Room Tip: For a romantic escapade, get a suite with jacuzzi. It's inexpensive and roomy !
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_EX_GAN_GM, Front Office Manager at Holiday Inn Express Suites Gananoque, responded to this review, 21 August 2013
Thank you for taking the time to write a review on our hotel. We are glad you came back for a second visit and hopefully you will return in the near future. The staff are always happy to hear the positive reviews. We look forward to seeing you and your family in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 April 2013

We arrived and were given a room on the 3rd floor across the hall from the elevator. We went back to the front desk and asked if we could change rooms. Wendy was great and moved us without any problem to a quieter room. Our room was clean and comfortable as was the bathroom. The beds and pillows were perfect for us. There is a refrigerator, microwave, flat screen tv and coffee maker in the room. There is a pool and an exercise room.
Breakfast was available and although I saw other reviews complaining, we found the selection was fine. There was a good selection of items as well as fresh fruit. The area was clean and the staff was friendly. We would stay there again.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeachesCleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, 30 April 2013
Dear PeachesCleveland,

Thank you for your comment on your recent stay with us. We are pleased to hear that you enjoyed our hotel and we are looking forward to accommodate you again in the future. Once again, thank you for staying with us.

Sincerely

Phil Brons
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Ontario, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 April 2013

The place was very clean!we stayed here for a convention at the hotel... My wife had business at the hotel so myself and and my 3 kids tagged along ... The rooms were great 2 queens were very comfortable and brand new... The breakfast was fantastic as it has been at most of the holiday inns we have stayed at recently.. Love the 2 minute pancakes !! Pool was great ... Warm and clean and lots of towels... It's location couldn't be any better for food and the down town and highway and if u gamble u can see it across the street...I would stay here again 100 percent!! Front staff and cleaners were very polite and helpful....enjoy your stay!!

Room Tip: Bottom floor .... Pool is right there very handy!!
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank upsetottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, 24 April 2013
Dear Upsetottawa,

Thank you for your recent correspondence regarding the Holiday Inn Express. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future. Thank you for choosing IHG.

Regards,

Phil Brons
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 April 2013

My wife and I travelled from Florida to Montreal on Easter weekend, We stayed in Hampton Inn twice in the US without a problem and at a reasonable rate $89.00. When we got in to Canada we stayed at the Holiday Inn and got ripped off with the price $117.95 and lack of control of the heating/air conditioner system. At check in the girl raved about the great breakfast for free, well the pancake machine was not working the eggs could have been used for basketball game and the ham was like a dried prune. All in all it was not an enjoyable stay and I am really P off getting ripped off in my own country

Room Tip: If you go make sure the Air/Heating system works properly
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Judy1545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, 13 April 2013
Dear Judy,

Thank you for review regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience that you experienced with the in room climate system and breakfast items.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose the Holiday Inn Express for your future travel needs.

Sincerely,

Phil Brons
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Ontario
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 6 March 2013

My husband and I stayed here the night of Feb 28, 2012 arriving just before 10:00pm. I had booked a King room and it was spacious and nicely decorated, room 246. The bathroom was a nice size and quite clean except for a few hairs left behind. The bed was comfortable and the sheets were clean which is not always a given in hotels at this level. There was one upholstered chair and it was absolutely filthy! There is no way that the cleaning staff would not notice this so it makes you wonder how clean things are that you can't see.

That in itself would not have warranted a mediocre review of this property but being woken up at 5:40am by two large diesel trucks warming up outside our window does. After 20 minutes I called the front desk and was informed that the people who owned the trucks were leaving that morning after having been there for three weeks. I asked her to have the drivers move the trucks and she said she would. At 6:30am they were still there so my husband and I decided we might as well get up. I left a message on the manager's voice mail but have never been contacted. When we checked out the clerk took $19 off of our $108 + tax room and told us that she had been trying to put guests in rooms on the other side of the hotel because of the trucks.

The breakfast which is included had a good selection and it all seemed quite fresh but we would definitely think twice about staying in another Holiday Inn hotel.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bgdann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Gananoque, responded to this review, 19 March 2013
Dear bgdann,

Thank you for taking the time to express your thoughts and concerns regarding your recent stay with us. Please accept our sincere apology for the noise challenges you experienced during stay. I would like to assure you that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer.

Once again, thank you for staying with us and we hope that you will give us the pleasure of hosting you again on your next visit.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2013

Stayed one night here in December 2012. Hotel was great! The rooms were large and exceptionally clean. The staff were extremely pleasant and helpful as well. The free morning breakfast was a huge bonus!
Congratulations on such a well kept, well maintained, and customer focussed property!
We will be back.

Room Tip: The suites are exceptionally large!
See more room tips
  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Suites Gananoque

Property: Holiday Inn Express Suites Gananoque
Address: 777 King St E, Gananoque, Ontario K7G 1H4, Canada
Phone Number:
Region: Canada > Ontario > Gananoque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Suites Gananoque 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Few Hotels in Gananoque Can Match Our Features The Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque, one of the newest Gananoque, Ontario hotels, is situated in the heart of the Thousand Islands. Our hotel's location is just off Hwy 2 and close to Hwy 401. Leisure guests enjoy the convenience of our St. Lawrence River hotel's location, which is close to historic Gananoque and the Gananoque Boat Line. Day trips to Boldt Castle, scenic cruises, sport fishing and Fort Henry are easily accessible from here. You can test your luck at the 1000 Islands OLG Casino, just 0.5 km away from us. Few hotels in Gananoque, Ontario offer corporate guests a better location than we do. We're halfway between Ottawa & Syracuse and Montreal & Toronto. There are three meeting rooms that can handle up to 200 guests, with catering, video conferencing and A/V equipment for the perfect business event. Naturally, there is high-speed Internet access to keep you connect during your stay in the Thousand Islands. Our hotel's upscale amenities will delight every guest. You can start your day with a visit to the free hot breakfast buffet and relax at the end of it in the indoor pool or sauna. The bright and airy Fitness Centre offers a large TV to make workouts fly by. Our rooms feature a microwave and fridge for added value. Our award-winning Gananoque hotel's location and amenities will make your 1000 Islands visit just about perfect. ... more   less 
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Also Known As:
Holiday Inn Express Suites Gananoque Hotel Gananoque
Holiday Inn Express Gananoque
Holiday Inn Gananoque
Holiday Inn Express Suites Gananoque Canada - Ontario

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