We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“An okay place”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Holiday Inn Express Suites Gananoque
Ranked #1 of 11 Hotels in Gananoque
Certificate of Excellence
Toronto, Ontario, Canada
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“An okay place”
3 of 5 bubbles Reviewed 6 May 2014 via mobile

We only stayed for one night, and I'm glad that was the case. Although this hotel looks new, we were disappointed. We couldn't rent movies in the room (what kind of hotel doesn't offer this service?) and the indoor pool was freezing. Service was ok, room was ok. Nothing special, really.

Stayed May 2014
Helpful?
1 Thank Livia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Gananoque, responded to this review, 22 May 2014
Dear Livia L,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.

Please accept our sincere apology for the shortcomings you experienced and we regret our hotel did not live up to your expectations in some aspects of your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve the quality and services we offer.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

437 reviews from our community

Traveller rating
    222
    169
    34
    11
    1
See reviews for
145
187
7
34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 9 April 2014

Arrived without reservation, asked for rates and the AAA rate displayed on THAT hotel website was not available. Instead we were offered a manager special rate and the room next to vending machines with windows facing car port and across the hall from a hotels pool entrance ... noise galore location! When we asked for a quiet room ... there was a grimace on attendant face and ... this is a hotel ... a Smart Aleck reply. Eventually, we were given a better room.

This hotel, compared with other Holiday Inn Express places, is a bit south when it comes to overall cleanliness, breakfast quality, and especially the customer service. On our next trip we have chosen to drive by and across the border to Holiday Inn Express in Watertown, NY.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RICHARD W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Gananoque, responded to this review, 26 April 2014
Dear Richard W,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I'm sorry you were unhappy with the appearance of the property. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belleville, Canada
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 27 January 2014

We just returned from a one day getaway in Gananoque. We treated ourselves to a night in a two room fireplace suite that included a jacuzzi. The next morning we enjoyed a hot breakfast. The hotel was so neat and clean that we thought it was brand new. The room was perfect in every way. It included a fridge, a microwave and even some dishes. There was a huge TV in the main room and another new TV in the bedroom. The jacuzzi was so relaxing we almost fell asleep. The very large walk-in shower in the bathroom added to the luxury. We shall certainly return.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crossesfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, 29 January 2014
Thank you for your comments and I'm very pleased you enjoyed your stay with us. Our entire staff take pride in this property and it shows in their work ethic. Thank you again and we look forward to accommodate you in the future.

Phil Brons
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 28 November 2013 via mobile

Stayed here on way back from Ottawa nov 26 2013, place is nice, staff great, breakfast was good.
Unfortunately will not return unless they remove the dmf charge

I will give my business to hotels that do not charge a dmf. If you want to charge a fee then provide a choice to your customer

Stayed November 2013, travelled on business
Helpful?
3 Thank Product-Patrol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, 7 December 2013
Hello,

I'm glad to hear that you enjoyed our hotel but I sorry regarding your comments towards the Destination Marketing Fee/Product. I would like to give you some insight on this topic.

Most Ontario cities have hotel levies. These levies are applied to a guest hotel folio/bill and the money they generate is used for advertising and other initiatives to attract more tourists and conventions.

Marketing is the lifeblood of tourism. The funding generated by the Destination Marketing Product will ensure the 1000 Islands is able to promote the many great sights and experiences our region has to offer visitors.

Thank you contributing to our efforts to raise awareness of the 1000 Islands as a Great Ontario Destination to visit. We hope you enjoyed your visit and will return again in the near future.

Thank you,

Phil Brons
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

What a great property! Clean, spacious, well-appointed rooms and great hotel services. We enjoyed the pool, sauna and gym during our one night stay. Staff was friendly and helpful. Great value, and a great night's sleep too!

Room Tip: Unless you're here for more than one night, I wouldn't pay extra for the park view. The road...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Misty W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, 7 December 2013
The staff and management are very happy you enjoyed your stay with us at the Holiday Inn Express in Gananoque.

Phil Brons
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia Cross Roads, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

The hotel was clean, the staff were friendly and accommodating. I was the last person at the breakfast buffet and the staff were very helpful by getting me a tray to take back to the room.
If planning on going to the nearby casino don't forget to take advantage of the freeplay vouchers available at the hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sweetbrat57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, 7 December 2013
Thank you for your comments. I'm glad you enjoyed our small town hospitality.

Phil Brons
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
151 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed 4 October 2013

We were biking the St. Lawrence Parkway trail and decided to spend the night at this property. We have stayed at several such properties when we are away from big city venues. This was an exceptionally nice. It appears to be fairly new and, as a result, everything was in perfect working order. This was complimented by a very helpful staff. It would appear that this is the nicest propert in the area.

By the way, most the St. Lawrence Parkway bike trail has been newly paved, making it an exceptional ride.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank byrddawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Gananoque
1.2 mi away
Comfort Inn & Suites Thousand Islands Harbour District
1.0 mi away
The Gananoque Inn and Spa
The Gananoque Inn and Spa
#3 of 11 in Gananoque
4.0 of 5 bubbles 465 reviews
0.1 mi away
Country Squire Resort & Spa
Show Prices
Show Prices
Show Prices
0.4 mi away
Howard Johnson Inn Gananoque
0.2 mi away
Quality Inn & Suites 1000 Islands
7.2 mi away
1000 Islands Harbor Hotel
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Suites Gananoque? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Suites Gananoque

Property: Holiday Inn Express Suites Gananoque
Address: 777 King St E, Gananoque, Ontario K7G 1H4, Canada
Phone Number:
Region: Canada > Ontario > Gananoque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Suites Gananoque 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Few Hotels in Gananoque Can Match Our Features The Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque, one of the newest Gananoque, Ontario hotels, is situated in the heart of the Thousand Islands. Our hotel's location is just off Hwy 2 and close to Hwy 401. Leisure guests enjoy the convenience of our St. Lawrence River hotel's location, which is close to historic Gananoque and the Gananoque Boat Line. Day trips to Boldt Castle, scenic cruises, sport fishing and Fort Henry are easily accessible from here. You can test your luck at the 1000 Islands OLG Casino, just 0.5 km away from us. Few hotels in Gananoque, Ontario offer corporate guests a better location than we do. We're halfway between Ottawa & Syracuse and Montreal & Toronto. There are three meeting rooms that can handle up to 200 guests, with catering, video conferencing and A/V equipment for the perfect business event. Naturally, there is high-speed Internet access to keep you connect during your stay in the Thousand Islands. Our hotel's upscale amenities will delight every guest. You can start your day with a visit to the free hot breakfast buffet and relax at the end of it in the indoor pool or sauna. The bright and airy Fitness Centre offers a large TV to make workouts fly by. Our rooms feature a microwave and fridge for added value. Our award-winning Gananoque hotel's location and amenities will make your 1000 Islands visit just about perfect. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travel Republic (UK), IHG, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn Express Suites Gananoque reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Suites Gananoque Hotel Gananoque
Holiday Inn Express Gananoque
Holiday Inn Gananoque
Holiday Inn Express Suites Gananoque Canada - Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing