Pictures on their webside are very deceiving for the Lockup Suite.
The building is literally falling apart (see photo). It is cracking and splitting down the middle of the 1 bedroom suite, the floor actually slopes inwards. It was the dirtiest accommodation I've ever had the misfortune of staying in. The toilet didn't flush properly, the sink in the bathroom doesn't turn off correctly, it just keeps running unless you play with the faucet, the bathtub hadn't been cleaned from the previous guest. I found that out when I went to bathe my two year old and had to wash the tub out to get the ring of dirt and clean off the slimy mat before I would let her in to use it.
The kitchen had ants (you can see the traps in the photo...not sure why he looked so surprised when I told him they had an ant problem...I didn't put the traps there.) The room is a fire hazard (see photo of kitchen and amount of plugs plugged into each receptacle.) The light by the tv actually sizzled when I turned it on. There was a huge spider web above the bed (see photo) and at the corner of the room. Clearly no one bothers to dust/clean. The sheets looked clean but the comforters smelled mouldy, and the furniture (clearly from someones garage sale) were old, stained/discoloured and smelled funny.
The gardens were pretty and I wanted to take my daughter in to play in there, but had to bring her right back out as their large Marmaduke-type dog had defecated all over the garden path and no one had bothered to clean it up. I think they actually serve meals out there too!
In short, what should have been a lovely two-day stay, ended up being one miserable night in horrible accommodations. They would not refund any portion of our first night but as we were packed up and leaving, they did not charge us for the 2nd day we decided not to stay. How generous!
It was supposed to be one of Ontario's Finest Inns so I was shocked when I saw the run down accommodation, the lack of cleanliness, the poor service (one person was apologetic for the condition of the suite, the other could have cared less as he already had our $200 for the night.)
For any family wanting to stay here, please spend your money else where. They do not deserve their Finest Inns rating and should be ashamed of the accommodations they supply for which they charge a premium!
- Official Description (provided by the hotel):
- Trinity House Inn offers superior accommodations,excellence in dining and a warm,inviting atmosphere based on comfortable elegance.Built in 1859,the award winning Trinity House Inn is set in the heart of the historic section of Gananoque a block from the St.Lawrence River. ... more less
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- Also Known As:
- Trinity House Inn Gananoque, Canada - Ontario