Booked the suite "Prince Regent" on Sept 15 for a night for my friends: a couple, and my wife and I. Jacques, the owner, knew I was treating my friends for their anniversary and suggested it would be fine for 4 adults. We paid $225 for the room plus $50 for the additional 2 adults, plus an extra $5 each for breakfast. It's almost difficult to know where to start in discussing what was wrong in our misadventure at the Trinity Inn. I've had to wait several days to write this review because I was so upset, yet wanted to be fair to Jacques, the owner.
The Inn is basically quite nice with a beautiful sitting area on the main floor with fireplace. The other rooms in the hotel may be just fine, we didn't see them or hear comments from others, but I trust they are probably fine. The dining was adequate but nothing to write home about. The buns were terrible: they seemed like they must have been at least a day old. Of the four of us, I had the nicest meal: shank of lamb which seemed reasonable at $19. The soup was excellent and the scallops were delicious. The turkey in the pasta roll: OMG and my friends seemed less than enthusiastic about their meals, salmon, and I forget the other meal. The vegetables on the side were bland and a little overcooked. The dessert was good, the coffee okay. Overall, very little to get excited about. Fine dining? Hmmm. Personally, I'd say that's a stretch. The waitress, on the other hand, was just what I'd expect at a top rated Inn: charming and attentive. The dining area itself is quite nice.
The room, which is advertised as being on the lower level, is in the basement. It has a drop down ceiling like you'd find in a cheap office. and track lighting from the 80's . There is mold on the limestone walls by the jacuzzi. Entering into the basement, there is a definite musty odour, though it is not as strong in the room itself. The rugs look old, and I'm sure this doesn't help. Dehumidifiers are working overtime, one right by your head if you are unlucky enough to need the pull out couch. Overall, this suite is rather small, and totally inadequate for 4 adults when it comes to sleeping. The pull out couch Jacques claims is 4 years old. It has a mattress that is about 4 inches thick. You can get pull out couches now with nice mattresses. Why is a room in a suite that is going for top dollar have this piece of junk posing as a bed in it?
As soon as we saw the room I immediately told Jacques I was unhappy. He said there was nothing he could do at this point. Fine, we're still going to have a good time with our friends which we did, despite the room. Luckily the play "The Number 14" was excellent at the Springer theatre which is a good 15 minute walk from the Inn.
The next morning we came up stairs for breakfast, me praying it would be nice for my friends. It was a huge disappointment. It's a continental breakfast. I told Jacques I've seen better at Hotel 6's. Well, I was upset. It would have been good for a hotel 6. But that's about it. The first thing that jumped out at me were the huge plastic containers filled with cereal. The one staff member trying to take care of the table didn't know how to operate the one thing that may have made the breakfast bearable: the cappuccino machine-so much for that. Had to ask her for more Frittatas: the only thing that was warm and again to let her know they were out of coffee. Not a single trip to our table to ask how things were, to refresh our coffees or juices, not a single smile. But that was okay, as I was no longer in the mood for smiles.
I slipped away from our table to talk to Jacques for the second time. He was defensive, and not about to give an inch. He again said there was nothing he could do for us. I brought my friend into the discussion as he passed by us. I told Jacques that I wanted $50 off our room, and the breakfast for no additional charge. He eventually relented and gave this to us. Afterward Jacques apologized and said he was going to implement some changes based on what we had discussed.
Jacques knows what he's doing. He's been in the industry forever and a leader in it. The Trinity Inn was rated a top Inn only a few years back. Jacques and I chatted about some of the problems facing the industry and it sounds challenging. Apparently he can get the price he asks for the basement suite and few seem to complain. My standards are not all that high and I find this incredible. At this point I wouldn't recommend the Trinity Inn and truly hope that Jacques can make some changes, find some more enthusiastic staff, get the breakfast up to par, and do something about the basement suite.
- Official Description (provided by the hotel):
- Trinity House Inn offers superior accommodations,excellence in dining and a warm,inviting atmosphere based on comfortable elegance.Built in 1859,the award winning Trinity House Inn is set in the heart of the historic section of Gananoque a block from the St.Lawrence River. ... more less
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- Also Known As:
- Trinity House Inn Gananoque, Canada - Ontario