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“Waiter and host”
Review of Riotel Perce

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Riotel Perce
Ranked #4 of 16 Hotels in Perce
Montreal
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Waiter and host”
Reviewed 6 June 2014

Steve the waiter makes the experience at the Riotel amazing. He is charming and witty and makes you feel welcome in your visit at this amazing restaurant. Great food as well. I really enjoyed the hotel staff and the employees were accommodating.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SpecialKMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riotel, Responsable relations clients at Riotel Perce, responded to this review, 10 June 2014
Dear reviewer,
Your feedback is much appreciated, we will transmit your positive comments to our employees!
We hope to serve your lodging needs in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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238 reviews from our community

Traveller rating
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    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Courtenay, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 October 2013

After much research I chose Riotel for my mother and two Aunties who are all in their seventies. I booked a large room with kitchenette with 3 beds and a sofa bed. I also called a week in advance to confirm reservation. Unfortunately, when we arrived at 6pm we found our room not cleaned that day. So instantly, they gave us another room at no additional charge with the plan to move us the next day. Well, after some deliberation, I told the staff that because of medical issues and very little time in Perce, we did not want to spend our time packing up and moving for just one more night and that we wanted to sightsee instead. Well after speaking with the manager, the desk clerk called me on my cel and told me to go have a good time today and that we could stay in that room no charge again that night because of the mixup the day before. Very friendly and very accommodating, I will definitely recommend and plan on another visit to the Riotel in Perce.

Room Tip: Get a room facing Roche Perce. When the sun hits it in the evening, it is beautiful
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ChristineVI2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Netherlands
Level 6 Contributor
233 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 2 October 2013

Based on the room we booked (most expensive and luxurious one), we have to give Riotel a Very Good rating. Staff and management very very friendly and made our stay very pleasant.

Hopefully the Riotel will upgrade more rooms to the standard we booked as it was a delite to stay at this room and the view on Percé Rock and Bonventura Island especially in the early morning is amazing.

Room Tip: If you are willing to spend some e money book the Deluxe or the Junior Suite, they are worth the ext...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hedy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastport, Maine
Level 5 Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 September 2013

We stayed two nights at the Riotel Perce' and found it to be a beautiful hotel in a stunning location. The friendly staff and delicious food in the restaurant made our visit one to remember. We will definitely be back!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 September 2013

Well we tried the 4stars Riotel ( very good) in Matane and the 3 stars in Percé is not that good.
Our room was with a partial view of the Percé rock, but also a big view of the parking where people pass all the time. Also, the cleaning ladies, came in our room twice while we were there.They wanted to clean the room even if didn't put the sign for that. Anyway, they were young students I think, but still they didn't apologize.
What I really don't like in this hotel is the fact that you hear everything and also the ceiling that is low.The Riotel in Matane is SO much better.The service at the front desk was good and the restaurant surprisingly very good indeed.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stellissima10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
canada
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 August 2013

We stay for 3 nights and it was excellent espacialy guest service. The room was verry clean but yes a bit small but what a view on perce rock. The restaurents are verry expensive and the spa was out of order witch was my biggest deception. Other than that it was perfect. EMPLOYE VERRY NICE.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank koala000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riotel, Responsable relations clients at Riotel Perce, responded to this review, 27 August 2013
Dear reviewer,
Thank you for taking the time to write your comments on tripadvisor. We are very pleased to know that you had a good stay with us. Our spa was actually off, for technical reasons, we are sorry that it happened during your stay. The spa has been replaced and is now in operation
Thank you for choosing the Riotel Group and we look forward to welcome you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2013

I stayed there with my family and it was not what we expected for the price we paid. Room size was average, no air conditioning, windows were opened when we arrived so it had a dirty carpet smell. Washroom extremely small that even by yourself you have a hard time moving around imagine trying to get kids ready.
Restaurant in the hotel was horrible. Service was terrible. Our waitress Sophie never came to greet us and we waited a good 10 minutes before we asked who was serving this table. We had to ask the busboy for coffee. Our waitress finally came to take our orders and not only did she not apologize for having us wait but she looked like she did not want to be there. Food took a long time to arrive and when it did, it was just a disappointment. My eggs were burnt and my son's french toast was soggy. We had just finished with other plates and the waitress came right away to bring our bill to us. Wow what service, service to kick you out. They were not even busy no line ups at all. Take my advice other amazing restaurants in the area especially Le Recife.
On the day of checkout the front desk advised us all is good but we asked for a receipt and they told us the they don't have one because we booked this online and that we should know how much we paid. That was not the point, at all the other hotels that we stayed that week because we were doing a road trip all hotels gave us a finally receipt.
Overall a horrible experience with this hotel.








  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rolo889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riotel, Responsable relations clients at Riotel Perce, responded to this review, 12 September 2013
Dear reviewer,
Thank you for submitting your comments on tripadvisor. Regarding the accommodation, we constantly try to improve our rooms. Of course, we offer varied accommodation to suit all budgets and needs. We usually try to satisfy our clients and relocate them in another room if the room does not suit the needs (when possible).
Regarding your comments about our staff, I would like to assure you that this is not a recurring situation in our establishment.
We have sent forward your comment to the leadership team, as your satisfaction is our top priority, at any time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riotel Perce

Property: Riotel Perce
Address: 261 Route 132, Perce, Quebec G0C 2L0, Canada
Region: Canada > Quebec > Gaspesie Region > Perce
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #4 of 16 Hotels in Perce
Price Range (Based on Average Rates): £
Hotel Class:3 star — Riotel Perce 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Riotel Hotel Perce
Riotel Perce Canada - Quebec

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