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“Hospitality at its Finest!”

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Best Western Plus Mariposa Inn & Conference Centre
Ranked #2 of 14 Hotels in Orillia
Certificate of Excellence
GreenLeadersSilver level
Orillia, Canada
1 review
“Hospitality at its Finest!”
Reviewed 11 December 2013

We arrived at the hotel today for a holiday lunch for our group of eight, only to find out that there was a mix-up regarding the date of the reservation and the restaurant wasn't even open! Management immediately reassured us that they would look after things for us, and within moments we were met by Chef Derek who consulted with us about our lunch preferences. A table was arranged for us and a non-restaurant employee took our drink order while extra help was called in. We were served a wonderful 4-course meal without having to wait, and received nothing but warm smiles from everyone there. I have absolutely no hesitation in recommending this hotel and its restaurant, the Grape & Olive, to anyone who's looking for an excellent meal and a fabulous example of hospitality at its finest!

  • Stayed December 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank Tim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at Best Western Plus Mariposa Inn & Conference Centre, responded to this review, 15 January 2014
Thank you for writing a review about us on Trip Advisor. We appreciate your feedback. I would like to apologize for the confusion about your holiday party. I'm so glad that we could still make it wonderful experience. Thank you so much for your patience and patronage. Please come visit us again soon.
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313 reviews from our community

Traveller rating
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    53
    8
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
Orillia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 December 2013

We have held our Christmas party at this hotel for several years! We confirmed our date and room last December and the hotel sent us an email to say everything was arranged! In Late October of this year we received an email telling us they were cancelling the arrangement they had agreed to and offered us their smaller room that would not suit our purposes! They then went on to say we could have the same arrangements for next year! As if anyone would deal with people like that again! Finally, after complaining, we received a call from a human who admitted they knew about a double booking in April! How unscrupulous! They confirmed last December to our booking but then book another group in April! Obviously they did not let is know until the last minute in hopes we would stay at their hotel! If you are even considering any kind of celebration or social engagement there are a great many better venues with nice surroundings! Hawkridge Golf Course and Fern Resort are much superior at almost the same money! This hotel is sorely dated! There is road construction in front of the building that makes the hotel barely accessible!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at Best Western Plus Mariposa Inn & Conference Centre, responded to this review, 7 December 2013
Thank you for your comments concerning your experience with the planning and contracting for your event. On behalf of the management and staff, I am sorry that we could not satisfy your concerns to your satisfaction with the alternative arrangements made, and with the compensation that was offered to your company, when I personally visited your location in the beginning of summer. It was unfortunate you chose to cancel your event with us due to the room change, especially with your satisfaction the previous years.

Once again, thank you for your feedback and we hope you and your staff enjoyed your holiday party at your alternative location choice, we wish you all the best in the new year.
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Toronto, Canada
Level Contributor
98 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 21 November 2013

If you're not a smoker, you likely won't be thrilled with the smell, which seems to be partly disguised with air freshener. Having said that, the staff are very good, the room that I was in was quite dated - old style TV, very low plastic counter top in bathroom... A big plus is the calibre of the restaurant - I thoroughly enjoyed dinner and they have a good wine selection. A full hot breakfast is served also, and they even do Starbucks cappuccinos which were excellent (although not a true Starbucks).

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheekywoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at Best Western Plus Mariposa Inn & Conference Centre, responded to this review, 25 November 2013
Thank you for your comments concerning your stay with us. I appreciate your taking the time to write a review and hope you will accept my apologies for any inconvenience you experienced. This type of feedback is extremely helpful and important to us in delivering the highest level of quality and service to our valuable guests. We will be investigating your comments. Thank you again.
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Level Contributor
152 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 12 November 2013 via mobile

Howdy
Stayed here for Easter family fun and this place is great.. Close drive to casino ..timmys across the way.. The staff are friendly and the rooms are always clean there is a saltwater pool which is fun for the kids.. Stay here every year

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at Best Western Plus Mariposa Inn & Conference Centre, responded to this review, 25 November 2013
Thank you very much for taking the time to write a review. We appreciate your kind words and patronage. Please come stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
68 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 October 2013

We chose the hotel when we made a last minute booking to see Paul Anka. The Casino Rama Hotel quoted me over $425 for the night, so I looked elsewhere and found this room for $140. The room was adequate, the service good and they run a shuttle to the Casino so it saved us driving and parking. I only wish that we had eaten at the hotel as the food we could get to, the lines were an hour long, was awful at the Casino. Cold "Hot Food" on a buffet!. Next day we tried the Brunch buffet at our hotel and it was excellent, huge selection including smoked salmon, roast beef and Lobster. Quite the opposite of the Casino and only a fedollars more. Great value indeed.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NellyBell55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at Best Western Plus Mariposa Inn & Conference Centre, responded to this review, 4 November 2013
On behalf of the management and staff, we appreciate you taking the time to share your feedback with other travellers. We hope to see you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muskoka, Ontario, Canada
1 review
Reviewed 12 October 2013

Our wedding was on Sept 27th. Kandace was AMAZING! From beginning of wedding planning to the day after- she truly is the reason our day was perfect! The hotel is beautiful, easy to find, great service, nice rooms, and amazing food!!! Our wedding was outside at the gazebo- breath taking! Reception area was stunning and Kandace worked to make every detail come together. Everyone is complementing us on our beautiful wedding!
Would strongly recommend Kandace and the Best Western for your perfect wedding!
Thanks again!
Lisa and Gerrit Vanderzand

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at Best Western Plus Mariposa Inn & Conference Centre, responded to this review, 4 November 2013
Thank your taking the time to let us know about your recent experience with regards to you wedding. We are so glad that we were able to be part of your special day. We appreciate your mention of the facility and services as well as the personal mention for Kandas, she does an amazing job with the planning and detailing. The management and staff wish you all the best in your future, and we hope to see you back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oshawa, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2013

We had our Daughter's Wedding Reception on September 21st and everything was exceptional. Despite the pouring rain, everything ran smoothly. Several of our guests and family stayed and found the rooms very clean and comfortable. All the staff were friendly and very accommodating!!! We especially want to thank Kandas who is amazing at her job!!! No request was too small. Right from the original planning to the actual day, every detail was looked after. The room was decorated beautifully, the food was amazing, DJ was very entertaining and when it wasn't raining, the Gazebo was beautiful for picture taking. All our guests had a wonderful time!!! It was an amazing day that our Daughter and our Son-In-Law will never forget!!! Thanks to all again!!!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janice D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at Best Western Plus Mariposa Inn & Conference Centre, responded to this review, 4 November 2013
Thank you for your wonderful feedback, to share with outhers of your experience and your daughters wedding experience. We were so glad to be part of her special day.

Sincerely,

Craig Musil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Mariposa Inn & Conference Centre

Property: Best Western Plus Mariposa Inn & Conference Centre
Address: 400 Memorial Ave, Orillia, Ontario L3V 0T7, Canada (Formerly Kewadin Inn)
Phone Number:
Region: Canada > Ontario > Orillia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Orillia
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Mariposa Inn & Conference Centre 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Mariposa Inn And Conference Centre Hotel Orillia
Best Western Orillia
Orillia Best Western
Best Western Plus Mariposa Inn & Conference Centre Orillia, Canada - Ontario

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