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“comfortable beds, not so great breakfast”

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BEST WESTERN PLUS Mariposa Inn & Conference Centre
Ranked #3 of 14 Hotels in Orillia
GreenLeadersSilver level
North Bay, Canada
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“comfortable beds, not so great breakfast”
4 of 5 bubbles Reviewed 31 March 2014

The rooms are clean and spacious and the beds are very comfortable.
With the amount of people who rent rooms that are on either courses or conferences they need to have another person working in the restaurant for breakfast. The first morning we were there, one waitress ran herself all over the place trying to seat people, take orders, serve meals then cash them out. The wait was too long when you had to be at a meeting first thing in the morning.Even to get a cup of coffee took awhile. They changed the "breakfast included" to a buffet the second morning and it was just bacon, eggs, hash browns and toast (the toaster took forever) and there were no healthy choices unless you ordered off the menu.
I would stay there again but would choose to eat breakfast somewhere else.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at BEST WESTERN PLUS Mariposa Inn & Conference Centre, responded to this review, 8 April 2014
Thank you for your stay and for taking the time to post your review. We strive to always improve our services and amenities and each comment helps. I apologize for the difficulties during your breakfast each morning. I will be investigating this with our Food & Beverage Manager. Thanks again for letting us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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294 reviews from our community

Traveller rating
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    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Any
English first
Halifax, Canada
1 review
3 of 5 bubbles Reviewed 26 February 2014

Everywhere I went in the hotel, all I could smell was Lysol. Rooms were OK but I think the entire interior of the hotel needs a reno. During my shower in the morning, I would start to hear this creaking and groaning noises in the wall, and then the shower head would start to shake from side to side and the water would start pulsating every though it wasn't a pulsating shower head. The heater did the same thing at 5 AM and woke me up. Sounded like the floors were going to open up to hell.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at BEST WESTERN PLUS Mariposa Inn & Conference Centre, responded to this review, 8 April 2014
Thank you for your comments. On behalf of the Best Western Plus Mariposa Inn, please accept my apology for your unpleasant stay at the hotel. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Once again, please accept our sincere apology for this unfortunate incident and thank you for letting us know about it.
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Meaford, Canada
1 review
5 of 5 bubbles Reviewed 21 February 2014

After dinner out close by, we came back to our clean rooms (all of which have microwaves and mini fridges to store leftovers) & enjoyed an evening swim in the refreshing & then a relaxing hot tub before hitting the comfy beds.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at BEST WESTERN PLUS Mariposa Inn & Conference Centre, responded to this review, 8 April 2014
Thank you so much for your comments. I'm glad you had a great stay. Please do come visit us again when in the Orillia area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
1,033 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 402 helpful votes
4 of 5 bubbles Reviewed 17 February 2014

We stayed here for three nights on family day weekend. Pluses are: reasonable price for what you get, restaurant on site, staff are SUPERB, good and clean pool and hot tub area, small but modern fitness room, close to many eateries and highways. Minuses are: they still allow smoking in some rooms, and the whole hotel stinks from that decision, pet rooms are right beside smoking rooms, as though dogs and cigarettes are on the same level :P, and a nightly fee is charged for dogs, which seems silly (charge me once to clean the room more thoroughly if you must), there was an element of inconsiderate hotel guests...loud at night, kids tearing through halls (as the mother of 5 boys I can assure you this is not necessary if one so chooses), our room key had to be reprogrammed twice during our stay, the Valentine's dinner in the onsite restaurant was nice, but ridiculously priced, the pool always seems to be out of towels. Overall, though, for the money, we had a good stay and would return. We prefer Best Western Plus hotels, and with a little polish, this one will be worth the four stars I gave it for lack of a 3.5 :)

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaraFromToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at BEST WESTERN PLUS Mariposa Inn & Conference Centre, responded to this review, 8 April 2014
Thank you for taking the time and posting your feedback, it helps us improve our services and amenities. We want you to know that we value your comments and will investigate them. Thank you so much for bringing it to my attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Nova Scotia, Canada
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 11 January 2014

Wile visiting Ontario I spent three weeks here. It was great !! staff were extremely helpful, food was excellent, room was amazing. I can't think of anything negative about my stay. I would highly recommend this to anyone.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at BEST WESTERN PLUS Mariposa Inn & Conference Centre, responded to this review, 15 January 2014
Thank you for your feedback it is greatly appreciated. I'm so pleased you had such a great experience with us. Thank you for visiting!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brampton, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 December 2013

This hotel is great, the staff are friendly and helpful. Rooms are clean and comfortable. I would recommend staying in the room with the fireplace it is the best room available and it has a kitchenette

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sandra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at BEST WESTERN PLUS Mariposa Inn & Conference Centre, responded to this review, 15 January 2014
Thank you for taking the time to post your review on Trip Advisor. We appreciate your comments. Please do come visit us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orillia, Canada
1 review
5 of 5 bubbles Reviewed 11 December 2013

We arrived at the hotel today for a holiday lunch for our group of eight, only to find out that there was a mix-up regarding the date of the reservation and the restaurant wasn't even open! Management immediately reassured us that they would look after things for us, and within moments we were met by Chef Derek who consulted with us about our lunch preferences. A table was arranged for us and a non-restaurant employee took our drink order while extra help was called in. We were served a wonderful 4-course meal without having to wait, and received nothing but warm smiles from everyone there. I have absolutely no hesitation in recommending this hotel and its restaurant, the Grape & Olive, to anyone who's looking for an excellent meal and a fabulous example of hospitality at its finest!

  • Stayed December 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank Tim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigMusil, General Manager at BEST WESTERN PLUS Mariposa Inn & Conference Centre, responded to this review, 15 January 2014
Thank you for writing a review about us on Trip Advisor. We appreciate your feedback. I would like to apologize for the confusion about your holiday party. I'm so glad that we could still make it wonderful experience. Thank you so much for your patience and patronage. Please come visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Mariposa Inn & Conference Centre

Property: BEST WESTERN PLUS Mariposa Inn & Conference Centre
Address: 400 Memorial Ave, Orillia, Ontario L3V 0T7, Canada (Formerly Kewadin Inn)
Phone Number:
Region: Canada > Ontario > Orillia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Orillia
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Mariposa Inn & Conference Centre 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Mariposa Inn And Conference Centre Hotel Orillia
Best Western Orillia
Orillia Best Western
BEST WESTERN PLUS Mariposa Inn & Conference Centre Orillia, Canada - Ontario

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