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“Not the best place”

Chef Bernard's Platzl Inn
Ranked #7 of 44 Restaurants in Kimberley
Price range: US$0 - US$22
Cuisines: International
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: Chef Bernard,wife Julie and daughter nicole came to Kimberley in 1989. They stop to have a coffee and never left. Chef Bernard's inn & restaurant has become quite a legend in these parts. Serving up fantastic food, Chef Bernard's provide the best experience for travelers looking for great food, fresh to your table and some say the best coffee ever! Chef Bernard has experience as a master chef with Hilton Hotels and the king of Tonga in London, England. Using his abounding talent and personality to spice thing up, he has created an international menu that gives you the feeling of a free trip around the world. This chef's motto is "life's too short to eat fast food." In addition to writing his own cookbook, chef Bernard's is a 5-star Award winning restaurant. Chef Bernard's inn & Restaurant also offers three guest apartments with hot tub. Above the restaurant at affordable rates.
Calgary, Canada
Level 5 Contributor
76 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Not the best place”
Reviewed 5 August 2014

Well, décor is a mess, from US route 66 signs, to parrots, to “tout va bien” French sign to, of course German, decors. Ambiance music from a 1982 cassette or so, with probably Ricchi e Poveri (Italian band of the ‘80s), suddenly went to Jingle Bells, and we are in August! Probably the same tape runs forever summer or Christmas time. Server was a bit slow, take a lot of time to bring the order (surprise other reviews says quick server time). Start with cheese fondue, not bad, then had “dinner for two”. This comes with an unpleasant surprise that schnitzel, which was good but not spectacular, was not served with spaetzle, waiter excuse they had too many orders and they had run out of it. Going to a German restaurant and getting excuse they had run out of spaetzle is like going to McDonalds and they excuse they run out of fries because of too may orders! The strudel was good, but apple slices cut into too big pieces and a bit too much cinnamon on it.
Then the worst surprise was that actually the price for “dinner for two” is per person, so it actually went out twice we expected.
Danke schoen, aber nie wieder!

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank HariSeldon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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271 reviews from our community

Visitor rating
    110
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    49
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Level 3 Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Not world famous strudel”
Reviewed 28 July 2014

We felt very welcome. The owner was at the door encouraging us to come in. Seated and the server was there immediately with the menu. And downhill from there. We placed our order which was called Tourist Special and iced tea. Tourist special was schnitzel with mushroom gravy, pan fried potatoes, beet slaw and " world famous strudel". Our order was delivered almost immediately so could not have been fresh cooked. Gravy from a can covering canned mushrooms. The beet slaw was good. World famous strudel was unevenly seasoned and the pastry soggy. We were never offered refills on our drinks. Add to that the fact that cigarette smoke continually drifted in to our patio table causing an asthmatic at our table to be very uncomfortable I don't think this is an experience we wish to repeat.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Lemer5404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chefbernards, Owner at Chef Bernard's Platzl Inn, responded to this review, 30 July 2014
I apologize that you did not have a pleasant experience here at Chef Bernard's. We are a high volume restaurant serving over 150 lunches per day. All of our meals are served fresh by order and we try to get our food out as quickly as possible to keep up with the demand. Our schnitzel only takes minutes to cook and we make our mushroom cream sauce in large quanity fresh every morning. We purchase up to 8 cases of mushrooms from Gordon Food Services out of Calgary per week. Last year we sold over 24kms of apple strudel which we bake fresh 4 or 5 times a day.
We wish you would of let us know that your experience here was not the best so we would of had the chance to correct it and have you leaving happy. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranbrook, Canada
Level 3 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Not so great”
Reviewed 28 July 2014

The meal was warm but served minutes after ordering which leads me to believe it was pre-cooked. It was mediocre at best and I would not call their apple strudel "world famous". I also highly suspect the gravy was from a tin. The service was reasonable but that didn't make up for the quality of the meal. I wouldn't eat there again.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank 2nns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chefbernards, Owner at Chef Bernard's Platzl Inn, responded to this review, 30 July 2014
I apologize that you did not have a pleasant experience here at Chef Bernard's. We are a high volume restaurant serving over 150 lunches per day. All of our meals are served fresh by order and we try to get our food out as quickly as possible to keep up with the demand. Our schnitzel only takes minutes to cook and we make our mushroom cream sauce in large quanity fresh every morning. We purchase up to 8 cases of mushrooms from Gordon Food Services out of Calgary per week. Last year we sold over 24kms of apple strudel which we bake fresh 4 or 5 times a day.
We wish you would of let us know that your experience here was not the best so we would of had the chance to correct it and have you leaving happy. Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medicine Hat, Alberta, Canada
Level 3 Contributor
16 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Had the hunter snitzel apple strudel sucked and dirty utensils avoid this place”
Reviewed 22 July 2014

Food is AWEFUL eat somewhere else.....Apple strudel sucks. Not a very clean restaurant smells old and of cigarette smoke.....This chef needs to go back to Germany to take cooking lessons because the food is not good at all. Service was good. Water tasted like old tap water. Utensils had food on them too. Cleanliness is definitely an issue. If when u first sit down to eat and have dirty utensils then that's a sign to leave!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Randy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“A restaurant with personality”
Reviewed 15 July 2014

I have eaten many times at chef Bernards and it has never been a disappointment!
Besides taking great pride at his work, the chef makes sure his customers are taken care of. The food is always on time, without waiting too long. The restaurant has a personality itself with al the interesting items displayed. And there is a train passing by while you eat a delicious fresh baked applestrudle!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank coolcappucina .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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