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“Excellent stay... our new half way point to the East Coast”
Review of Hotel Universel

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Hotel Universel
Ranked #5 of 17 Hotels in Riviere du Loup
Reviewed 31 August 2013

We stayed here one night, on our way from NB. We had a wonderful, clean room, great dinner and breakfast. We found the staff polite and welcoming, if mildly amused by our stilted, high school French (which wasn't required, but makes us feel good!). We would definitely stay there each road trip between Ontario and NB.

Room Tip: It's worth it to get the Jacuzzi after a long road trip!
  • Stayed: August 2013, travelled as a couple
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Thank Maji2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this reviewResponded 2 September 2013

Please accept our sincere thanks for the information you provided regarding your last visit with us. These comments will help us to maintain and excel in customer service. We are certain that it will help other readers make an informed decision about where to stay. We hope to have the chance to see you again soon.

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Reviews (381)
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149 - 155 of 381 reviews

Reviewed 23 August 2013

We visited the hotel Universel in august. We got a reasonable discount from our hotel reservation site. Our first impression was horrible. The room was smelly (dirty carpet smell) and we found a dirty shower cap in the washroom on top of an empty tissue box (the only one in our room so, yeah, no tissue in the room). So long for a first impression. We slept ok, but the A/C was hard to control even by raising the temperature. The wind was blown directly on us, which was very not comfortable. If I didn't meet the staff the next day, I would have given a very bad review.

But the day after, we got help from the staff for an issue we had (that was not related to the hotel) and they were very nice, attentive to our needs and polite. Needless to say that service plays a role in client satisfaction. Therefore, I will blame room service for my bad room and will probably try the hotel again when I go back just to confirm I was simply unlucky during my last stay

Room Tip: Inspect the room. If it's not clean, ask for getting another one. I would have done so if I kne...
  • Stayed: August 2013, travelled with family
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Thank MtlTraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this reviewResponded 24 August 2013

We want to thank you on behalf of the Hotel Universel Riviere-du-Loup staff for taking the time to give the Trip Advisor readers and us some feedback on your stay. Your comments are very valuable to us and will allow us to improve every aspect of the establishement. We also want to apologiz for not delivering our promise of exceeding all your guest expectations on this past stay. We are definitely better than what you saw and you can rest assured that we do our outmost to deliver a better experience next time. We hope you will give us another chance and come back to visit us soon.

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Reviewed 18 August 2013

We had booked an overnight on our way from Toronto to Cape Breton. About 40 minutes from Rivière du Loup, our tire blew and we crawled the rest of the way to the hotel on the small spare. The Canadian Tire was just 5 minutes from the hotel but it was Sunday and they didn't have a mechanic working. When we went back to the front desk to see if our room was available for the night or if they knew of another tire place that might be open, they went above and beyond to help. They found a tire store and spoke with them on our behalf. The store found a tire but they weren't sure when it would be ready but the front desk clerk said not to worry, we could stay and wait. Given we were travelling with energetic kids (5 & 6), this was a big relief.

The hotel itself is clean and quiet, the rooms are nicely appointed and the pool is nice too. We've stayed other places in town on our way through but have never stayed anywhere else more than once. We'd definitely come back here again.

  • Stayed: August 2013, travelled with family
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1  Thank M3Mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this reviewResponded 24 August 2013

We would like to take the time to thank your for reviewing the Hotel Universel Riviere-du-Loup. We are pleased when people share their experiences and opinions on our last stay with us. Our greatest pride and primary goal is to always have the best of our entire team to meet and exceed the customer expectations. We hope to have to see you again the next time you pass through Riviere-du-Loup. Thanks again for your kind comments!

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Reviewed 14 August 2013

Stayed here as a stopover on our drive to Halifax. Conveniently located halfway in our drive. Excellent place to sleep for one night. Very clean and good hotel. Good pool where the kids had fun. Very friendly reception. Overall very good experience.

  • Stayed: August 2013, travelled with family
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Thank SARA111toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this reviewResponded 15 August 2013

Thank you so much for taking the time to share your satisfaction to us and especially to our future guests. Goods comments are a source of motivation for all the team. We hope to have the chance to see you again soon at our hotel.

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Reviewed 11 August 2013

The hotel was clean and quiet with nice rooms that have a good quality contemporary finish including a 40 inch flat screen and some nice amenities in the hotel such as pool and workout room (also a full spa on the site but we didn't check it out). There are other hotels with views of the water in riviere du loup but none of them really looked as nice as this one as we took a walk down towards the pier. Only small downside is the beds could be a bit softer (for me anyway as I prefer plush beds but that's a personal choice.)

Stayed: August 2013
Thank Markus_JA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this reviewResponded 15 August 2013

Thank your for your review. We are happy to hear that you enjoyed your stay. We are certain that some fellow travellers will appreciate it! Our location and quality of our renovated rooms is simply impeccable ans enviable from our competitors. We hope you will come back and visit us again soon.

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Reviewed 11 August 2013

On our way back home we stayed in this hotel for a night.
It is close to the shopping area in town.

Great clean room, even if it was facing the entrance (main road), it was quiet. The WiFi was not working at all on the 4th floor. No breakfast included in the price, however the parking was free.
Nice comfy beds, in quite nice rooms.
Hallway and the elevator looks a bit dated and not up to the room standards.
We went for dinner out and we didn't choose it's own restaurant, so I cannot comment on that aspect.

Overall a great room/hotel and I will consider it again when visiting the area.

  • Stayed: August 2013, travelled with family
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Thank SRA69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this reviewResponded 15 August 2013

We would like to take the time to thank you for reviewing your last stay at the Hotel Universel of Riviere-du-Loup. We are always pleased when people share their experience and opinions about our hotel. Our location within easy acces to the heart of Riviere-du-Loup, the services provided at the hotel and the cleanliness of the room/hotel make our hotel the place to stay. We look forward to welcoming you again during your next trip in our great town.

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Reviewed 3 August 2013 via mobile

Travelling from NS to Ontario! Great place to stay. We did stay in the newer area not sure if that makes a difference. But the room was spacious and clean. Keurig in room with microwave and fridge. Nice to have when travelling with kids.
The pool was a nice addition as well. We ordered room service. Te food was great and portions were a good size for the price! Would stay here again.
Also seemed to get a better deal calling hotel directly then booking with expedia!

  • Stayed: August 2013
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1  Thank aoenema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this reviewResponded 15 August 2013

It is always so toughtful when customers take the time to express their gratitude about their stay at our hotel. We are glad you enjoyed your stay with us and we will be more than happy to get the chance to plan a future stay with you in the near future!

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Additional Information about Hotel Universel

Address: Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
Region: Canada > Quebec > Riviere du Loup
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Riviere du Loup
#6 Romantic Hotel in Riviere du Loup
Price Range: £72 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Universel 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Welcome to Hotel Universel Riviere-du-Loup Hotel Universel in Riviere-du-Loup is pleased to welcome you to its brand-new, 220-room hotel in Riviere-du-Loup including 51 newly-built units. Hotel Universel offers a complete range of services specially designed to accommodate all the needs of its clientele, both business and tourist. Hotel Universel is your choice hotel in Riviere-du-Loup. We pride ourselves in being able to meet the expectations of all types of travelers with our variety of services and amenities, which is unique for a hotel in Riviere-du-Loup. Our extensive facilities include a state-of-the-art convention centre equipped with the latest in high-tech equipment; our excellent team of experienced lodging and food service professionals will ensure that your activities are an unqualified success. Our team at our hotel in Riviere-du-Loup is at your disposal to accompany you and advise you in organizing your wedding or your business meeting. ... more   less 
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Also Known As:
Universel Hotel Riviere Du Loup
Hotel Universel Riviere Du Loup, Quebec, Canada

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