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“A good spot along the way”
Review of Hotel Universel

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Hotel Universel
Ranked #5 of 17 Hotels in Riviere du Loup
Ottawa, Canada
Level 5 Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“A good spot along the way”
Reviewed 2 March 2014

For anyone who has every done the central Canada to maritimes dash, this is an ideal overnight spot. An eclectic décor, a cozy resto bar and decent enough rooms (some with hot tubs), this hotel has a nice pool, welcoming lobby and free parking. The price isn't bad and over the years has become a mainstay for our family as we trek across Canada. Riviere du Loup is a charming town off the beaten path and the hotel itself is centrally located off the main highway and has some of the staple restaurants, pharmacies and other amenities one would expect. A real treat.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JLVDelta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this review, 5 March 2014
Thank you for taking the time to give us some feedback on your stay. We are certain your fellow travellers will appreciate it. Our perfect location near by the highway and the heart of Riviere-du-Loup, the great services provided from every employee and the comfort of our rooms make the Hotel Universel of Riviere-du-Loup the place to stay. We want to thank you for your loyalty at the Hotel Universel Riviere-du-Loup and hope you will come back and visit us again soon.
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353 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
melbourne
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 January 2014

Hotel quite pleasant, but no tea bags, only coffee, and no refrigerator in our room, although web site advertises them in all rooms. Front Office staff were very helpful, and pool area is nice. Overall, would recommend this hotel for the price.

Stayed April 2013, travelled with friends
Helpful?
Thank rosemary26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this review, 19 February 2014
Thank your for your comment. It is true that there is refrigerator, microwave and coffee-maker in each room as mentioned on our WebSite. Actually, we are happy to hear that you enjoyed your stay and that you will recommend our hotel to others readers of Trip Advisor. We look forward to welcoming you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 4 November 2013

I was in town for a performance so I only stopped in for one night. Front desk staff was super friendly and didn't mind speaking English to me because I'm not fluent even though my group is mostly Francophones. Room was clean and had a Samsung flatscreen, wasn't expecting that. I saw there was an outside heated pool but I believe it was only available for extra cost to the spa. And also want to say the audience to our show that night was just delightful, too bad I didn't get to explore it a little further.

  • Stayed November 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baritonekeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this review, 12 November 2013
We would like to take the time to thank you for reviewing your last stay at the Hotel Universel of Riviere-du-Loup. We are pleased when guests share their experience and opinions on our hotel.
It is so gratifying to learn that we met your expectations.

We hope to see you again the next time you pass through Riviere-du-Loup.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 August 2013

We stayed here one night, on our way from NB. We had a wonderful, clean room, great dinner and breakfast. We found the staff polite and welcoming, if mildly amused by our stilted, high school French (which wasn't required, but makes us feel good!). We would definitely stay there each road trip between Ontario and NB.

Room Tip: It's worth it to get the Jacuzzi after a long road trip!
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Maji2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this review, 2 September 2013
Please accept our sincere thanks for the information you provided regarding your last visit with us. These comments will help us to maintain and excel in customer service. We are certain that it will help other readers make an informed decision about where to stay. We hope to have the chance to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 23 August 2013

We visited the hotel Universel in august. We got a reasonable discount from our hotel reservation site. Our first impression was horrible. The room was smelly (dirty carpet smell) and we found a dirty shower cap in the washroom on top of an empty tissue box (the only one in our room so, yeah, no tissue in the room). So long for a first impression. We slept ok, but the A/C was hard to control even by raising the temperature. The wind was blown directly on us, which was very not comfortable. If I didn't meet the staff the next day, I would have given a very bad review.

But the day after, we got help from the staff for an issue we had (that was not related to the hotel) and they were very nice, attentive to our needs and polite. Needless to say that service plays a role in client satisfaction. Therefore, I will blame room service for my bad room and will probably try the hotel again when I go back just to confirm I was simply unlucky during my last stay

Room Tip: Inspect the room. If it's not clean, ask for getting another one. I would have done so if I kne...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MtlTraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this review, 24 August 2013
We want to thank you on behalf of the Hotel Universel Riviere-du-Loup staff for taking the time to give the Trip Advisor readers and us some feedback on your stay. Your comments are very valuable to us and will allow us to improve every aspect of the establishement. We also want to apologiz for not delivering our promise of exceeding all your guest expectations on this past stay. We are definitely better than what you saw and you can rest assured that we do our outmost to deliver a better experience next time. We hope you will give us another chance and come back to visit us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2013

We had booked an overnight on our way from Toronto to Cape Breton. About 40 minutes from Rivière du Loup, our tire blew and we crawled the rest of the way to the hotel on the small spare. The Canadian Tire was just 5 minutes from the hotel but it was Sunday and they didn't have a mechanic working. When we went back to the front desk to see if our room was available for the night or if they knew of another tire place that might be open, they went above and beyond to help. They found a tire store and spoke with them on our behalf. The store found a tire but they weren't sure when it would be ready but the front desk clerk said not to worry, we could stay and wait. Given we were travelling with energetic kids (5 & 6), this was a big relief.

The hotel itself is clean and quiet, the rooms are nicely appointed and the pool is nice too. We've stayed other places in town on our way through but have never stayed anywhere else more than once. We'd definitely come back here again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank M3Mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this review, 24 August 2013
We would like to take the time to thank your for reviewing the Hotel Universel Riviere-du-Loup. We are pleased when people share their experiences and opinions on our last stay with us. Our greatest pride and primary goal is to always have the best of our entire team to meet and exceed the customer expectations. We hope to have to see you again the next time you pass through Riviere-du-Loup. Thanks again for your kind comments!
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toronto
Level 6 Contributor
177 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 14 August 2013

Stayed here as a stopover on our drive to Halifax. Conveniently located halfway in our drive. Excellent place to sleep for one night. Very clean and good hotel. Good pool where the kids had fun. Very friendly reception. Overall very good experience.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SARA111toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanna_lortie, Owner at Hotel Universel, responded to this review, 15 August 2013
Thank you so much for taking the time to share your satisfaction to us and especially to our future guests. Goods comments are a source of motivation for all the team. We hope to have the chance to see you again soon at our hotel.
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Additional Information about Hotel Universel

Property: Hotel Universel
Address: Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
Region: Canada > Quebec > Riviere du Loup
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Riviere du Loup
#6 Romantic Hotel in Riviere du Loup
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Universel 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Welcome to Hotel Universel Riviere-du-Loup Hotel Universel in Riviere-du-Loup is pleased to welcome you to its brand-new, 220-room hotel in Riviere-du-Loup including 51 newly-built units. Hotel Universel offers a complete range of services specially designed to accommodate all the needs of its clientele, both business and tourist. Hotel Universel is your choice hotel in Riviere-du-Loup. We pride ourselves in being able to meet the expectations of all types of travelers with our variety of services and amenities, which is unique for a hotel in Riviere-du-Loup. Our extensive facilities include a state-of-the-art convention centre equipped with the latest in high-tech equipment; our excellent team of experienced lodging and food service professionals will ensure that your activities are an unqualified success. Our team at our hotel in Riviere-du-Loup is at your disposal to accompany you and advise you in organizing your wedding or your business meeting. ... more   less 
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Also Known As:
Universel Hotel Riviere Du Loup
Hotel Universel Riviere Du Loup, Quebec, Canada

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