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“A place to relax”

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Best Western Plus Prestige Inn Radium Hot Springs
Certificate of Excellence
Calgary, Canada
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A place to relax”
Reviewed 30 March 2012

The prestige Inn was fantastic! My boyfriend and i went during my daughters spring break just to relax and rejuvenate. The trip was quiet and relaxing. It was their slow period so very few people were around. The staff were fantastic and helpful.

We did the spa package which included spa credits, 1 voucher for breakfast and 2 admissions to hot springs (GREAT Value). We also upgraded to a room with a kitchenette and stayed an extra night.

I recommend this hotel if you are looking for relaxation. Ensure you experience the spa, restaurant on site and of course the hot springs. Plus down from the hotel there is a fantastic restaurant called Helena's Stube. Fantastic dining!

  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review, 18 May 2012
It will be my pleasure to pass on you compliments to our team in Radium. It is a wonderful place to relax and enjoy the gorgeous views, the hot springs, and indulge yourself with time away. Thank you for your kind comments. We look forward to seeing you again next time you need some rest.
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352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
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English first
Fernie, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 February 2012

Very clean rooms. Pet friendly ans good smelling rooms. Will return

  • Stayed February 2012
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Helpful?
1 Thank sarahs72ventura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalispell, Montana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 February 2012

The Prestige in Radium Hot Springs is our new favorite place to stay. We went there on our honeymoon and booked a standard room. The wonderful girl at the front desk went above and beyond to show us the deluxe and designer suites. She was a great little salesperson and we upgraded to the African suite. It was perfect, what a beautiful room! It was immaculately clean and very elegant. We had lunch at the La Cabina Ristorante and it was delightful. The pizza crust was fabulous and the homemade hamburger buns were delicious. The bed was comfortable, it was very quiet and it was such a thrill to look out the window to see bighorn sheep walking in the parking lot. We highly recommend the Prestige.

  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank KhillGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review, 14 February 2012
Thank you for your compliments. I will be sure to pass on your comments to our team and La Cabina Ristorante. It is very rewarding to know that we have surpassed our guest’s expectations. We look forward to welcoming you back on your next stay with us.
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victoria
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 November 2011

We ended up in Radium for the night on our way to Banff, we took an extra day to get to Banff so we could stay at Radium. We did check into the Prestige, we did find it a bit pricey for off season rates, but we were not going to complain because after a long drive we wanted a room for the night. Hotel is modern, room was very spacious, lots of room just for the two of us. I am sure there are better hotels in Radium, but the Prestige I think has the best location. Only two minutes away from the Hot Springs, front desk did give us complimentary towels to use while we were there. The pub had great food and service, the prices were reasonable, would go back in a heart beat.
Absolutely no complaints about this hotel at all, met everything we needed for our stay!

*S*

  • Stayed November 2011, travelled on business
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Helpful?
1 Thank sirdons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 18 November 2011

This has become our place to stay in Radium. Great location, just down the street from our favorite restaurant (Helnas Stube) and a few minutes from the hot springs. Right off the highway but you don't hear any road noise as the rooms are away from the main road.

Free wi-fi access is an added bonus, the pool and hot tub were nice, but honestly we go for the hot springs so it's rare that we use the hotels facilities. I noticed that there is now an on site liquor store so if you'd like a glass of wine in your room it's easy to get!

The rooms are clean, furnishings are tasteful and not circa 1970 like alot of hotels/motels in the area. Bathrooms are fairly large but could use a bit of an update. We usually get a double queen or king with the view on the third floor and are never dissapointed. The beds are very comfortable and the linens are clean.

Regular rack rate is very high considering these are not "boutique" rooms or suites with extra amenities like fireplaces or jaccuzzi tubs. But if you can book a special rate it is worth the price.

Staff has always been very pleasant and accomodating - we always tend to get there before regular check in and they have always found a room ready for us.

My only beef is that the elevator area always smells of a strong nil-odour chemical air freshener smell, maybe time to rip out the carpet instead of covering up the smell?

  • Stayed October 2011, travelled as a couple
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Helpful?
1 Thank YYCMtnGrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review, 22 November 2011
Thank you for your compliments. It is always rewarding to hear that our guests enjoy our rooms and that our staff is exceeding your expectations. We are grateful for your comments and hope you will be back in the future to enjoy the upgrades we are planning for the new year.
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Penticton, Canada
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 October 2011

We spent a weekend at the Prestige Inn in Radium; our room was good, very clean, just didn't need two queen beds, one king would have been better, bathroom was a nice size (bigger than most in the area) and immaculately clean.Work out area was nice; small but adequate. Food was reasonable and atmosphere in lounge was nice.

  • Stayed August 2011, travelled as a couple
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Helpful?
Thank habbie1904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review, 11 October 2011
I am happy you enjoyed your stay in Radium Hot Springs. We love being located in this beautiful area of the Canadian Rockies. Thank you for posting your review. We look forward to welcoming you again.
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Elgin, United Kingdom
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 October 2011

Stayed here one night, Could not fault the accommodation - the rooms were spacious and clean with very comfortable beds and the hotel staff were friendly and helpful. We were going to have our evening meal in the attached reataurant - 'La Cabina Ristorante' - thank goodness we did not, if breakfast next morning was anything to go by! Instead, we found a lovely restaurant in town, Helna's Stube, which we highly recommend.

Back to 'breakfast'; firstly, the room was nearly empty but we still waited a long time to be 'served'. The place was dowdy, dark and had no atmosphere at all. When my breakfast came, the server dropped a piece of my toast on the floor, then proceeded to put it back on the plate! She made no attempt to replace it or apologise - in fact throughout the whole process, she seemed totally disinterested in her job. The food was poorly cooked and served - couldn't even get fried eggs right and the 'crispy' bacon was soggy! I also had the worst coffee of the entire holiday. Please do not eat there!!

As the staff there couldn't have cared less, we complained to the duty manager at the hotel, who informed us that the La Cabina was not part of the hotel, but franchised out to an independednt caterer. That explained the differences in staff attitudes. However, as we pointed out, the hotel is still responsible for what goes on on their premises and should be monitoring the place. The duty manager took our point and promised to 'talk to' the reataurant owners and pass on our comments to her manager. Let's hope something is done, or a good hotel will have a tarnished reputation because of what they allow to go on in one part of their premises, even though they do not actually run that part themselves.

  • Stayed September 2011, travelled with family
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Helpful?
Thank TheElginNobles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review, 6 October 2011
I am glad to hear that you had a good rest at the Prestige Inn Radium Hot Springs, and I offer my apologies that your stay was not up to our usual standards due to the service at La Cabina Ristorante. Though we do lease the restaurant to a third party, we work closely with the owners in an effort to make sure they uphold the Prestige standards. Please be assured that your concerns will be looked after. Thank you so much for bringing this to our attention. Our guests’ comments are always welcome and hopefully we will have the chance to welcome you again for another restful sleep.
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Additional Information about Best Western Plus Prestige Inn Radium Hot Springs

Property: Best Western Plus Prestige Inn Radium Hot Springs
Address: 7493 Main Street West, Radium Hot Springs, British Columbia VOA 1M0, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Radium Hot Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Radium Hot Springs
#13 Romantic Hotel in Radium Hot Springs
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Prestige Inn Radium Hot Springs 3*
Number of rooms: 87
Official Description (provided by the hotel):
Situated close to the famous Radium Hot Springs pools, discover our elegant inn offering exquisite deluxe rooms, kitchenettes and stunning designer suites. Onsite features include wireless internet, restaurant, lounge, fitness centre, indoor pool/hot tub, meeting & banquet facilities. Golf & Lifestyle packages available. ... more   less 
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Also Known As:
Prestige Inn Radium Hot Springs Hotel Radium Hot Springs
Prestige Hotel Radium Hot Springs

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