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“average family”

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BEST WESTERN PLUS Prestige Inn Radium Hot Springs
Certificate of Excellence
red deer, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“average family”
Reviewed 28 January 2014

Walls are paper thin, all we listened to was next room tv all night till 4am then shower at 7 am. Kids running up and down stairs called front desk didnt help. Only thing people were nice at check in and out. pool nice open at 7 am to 10 pm which was nice. But no code for pool door which thought was un safe. Food over priced $10 for 3 pancakes made out of bisquik. and staff in restraunt where not friendly except for young lady clearing tables. Not recommended at all.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Tyler B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review, 8 February 2014
Thank you for your feedback. I apologize that your stay was disturbed by other guests and that you did not enjoy your stay. Please be assured that your comments have been passed on to our management team in Radium and we take your input very seriously. We hope we have the opportunity to welcome you back to Radium on your next visit. - Sonu Murphy
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337 reviews from our community

Traveller rating
    105
    136
    69
    16
    11
See reviews for
115
156
9
22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Prince George, Canada
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 January 2014

Excellent well appointed hotel. Located in the centre of Radium at the crossroads of Hwy 93 and 95. The rooms were spotless and in new condition.
A small Italian based restaurant is attached to the hotel as is small public bar.
Both offered good food at a reasonable price and a fair selection of ales. The room rate was fair considering the time of year (January). The staff were friendly and helpful.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review, 8 February 2014
Thank you for your great review! Our team works hard in Radium and I know that they will be pleased to read your comments. I am glad that you had the opportunity to try La Cabina Ristorante and Carrington's Old English Pub. Our restaurant owner is very passionate about the cuisine and is dedicated to providing freshly prepared italian home cooking. Definately one of my favorite stops in Radium. We look forward to welcoming you back for another great stay! - Sonu Murphy
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Calgary, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 January 2014

We (2 adults, 2 teenagers) stayed at the BW In Radium Hot Springs right after New Year's. While not the cheapest place in town, we were not disappointed. We stayed in the King suite (King size bed in sep. bedroom with queen size bed and sofa bed in "living room"). Great setup for a family stay, plenty of space to move about, very clean, quiet. Nice pool area. Breakfast not included (we booked the breakfast special; unlike most BWs not a buffet, but decent size, yummy breakfast, very friendly service). Can't say anything negative about it. Would definitely go again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank TicketToTheMoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review, 8 February 2014
I am pleased that you had such a wonderful stay! I will pass your compliments on to our team and the restaurant in Radium. We look forward to your next visit. - Sonu Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
calgary
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 January 2014

We were there for the dates 23,24,25,26 / 2013 not to
We have stayed there before was not bad " But " over Xmas the lobby had an Christmas tree no music ever. They were very cut and dry with there answers to your questions not a very happy staff over our stay over the holiday.
On Christmas eve a group of 19- 21 year olds running up and down halls at midnight, then they pulled the fire alarm so needless to say people had to go to lobby with small kids in tow ( Drag)

On Christmas morn we went down for breakfast Nope restaurant was closed! I understand its Christmas but you do have guest staying there !
I asked if there was somewhere to go eat ?
The front end staff had no idea if anything was open they said that they don't think so, were sorry they said.
So we went for a walk and the restaurant down the way was open ,
You would think the hotel staff would have had the information as to what was open so they could direct there guest as to somewhere to eat.
Boxing Day:
There was a problem with the kitchen so restaurant was closed until they got it fixed which was after 5pm
Need less to say we were not happy with the stay

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzyq12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 January 2014

We were tired and in need of this place. Very comfortable. A large room which looked great. It had a good bathroom, fresh air, efficient staff & the restaurant food we ordered was very good. Trying hard to think of something negative but a very good room. Didn't use any of the extra hotel facilities so I won't comment on those.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nettie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review, 8 February 2014
Thank you! We cannot think of a better compliment than your review. Our team in Radium works very hard to ensure every guest has a flawless and comfortable stay, and I am pleased to hear that we were so successful. I will pass your compliments on to our team. We hope to see you again soon! - Sonu Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drayton Valley, Canada
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 January 2014

Dec 31, 2013 Stayed at this re-branded location. The room was clean, and well appointed. We have stayed here previously and thought the re-branding / renovations looked like a significant improvement. The front staff on check in were very helpful but not so much on leaving.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review, 8 February 2014
Thank you for returning to our property! I am glad to hear that you enjoyed your stay and found our fresh new look to be attractive. I have passed your comments on to our management team in Radium for further review. We look forward to welcoming you back on your next visit! - Sonu Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
Reviewed 12 December 2013

We were welcomed with warmth and a smile. The stone fireplace at the entrance set the comfy tone right away. Our New York Theme Suite was super sexy, gorgeous furniture and decor... we loved our room. I was really surprised as I stay at 5 & 6 star properties all over the world, so our room was a fabulous surprise. The staff was very friendly, warm and smiling all the time. We felt like they knew us forever. We are indeed going to return and we want that sexy room again. Thank you for contributing to our middle of the week getaway. We love it! Note** the staff are so personable and kudo's to them for outstanding customer service.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review, 16 December 2013
Thank you for your 'outstanding' review! I have passed your comments on to our team in Radium and I am sure that on your next visit, we would be thrilled to welcome you back for stay in the 'sexy' New York Designer Suite! One of our favorite suites too. http://www.prestigehotelsandresorts.com/prestige-inn-radium-hot-springs/photos-and-tours.php
- Sonu Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Prestige Inn Radium Hot Springs

Property: BEST WESTERN PLUS Prestige Inn Radium Hot Springs
Address: 7493 Main Street West, Radium Hot Springs, British Columbia VOA 1M0, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Radium Hot Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Radium Hot Springs
#13 Romantic Hotel in Radium Hot Springs
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN PLUS Prestige Inn Radium Hot Springs 3*
Number of rooms: 87
Official Description (provided by the hotel):
Situated close to the famous Radium Hot Springs pools, discover our elegant inn offering exquisite deluxe rooms, kitchenettes and stunning designer suites. Onsite features include wireless internet, restaurant, lounge, fitness centre, indoor pool/hot tub, meeting & banquet facilities. Golf & Lifestyle packages available. ... more   less 
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Also Known As:
Prestige Inn Radium Hot Springs Hotel Radium Hot Springs
Prestige Hotel Radium Hot Springs

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