My husband and I spend two pre-paid nights ( July 4 to July 6, 2013) at the Comfort Inn , 10 Du Vallon E, Levis, QC, CA.
We are elderly people, and we were assigned a second floor room, yet there is no elevator.
My husband has a bad knee , and when I requested for the room to be changed to a first floor , first I was grilled as to why I wanted to change rooms, and asked all sort of details ( we were still at the reception area, we had not gone to the room), and then told no.
If I wanted to change rooms, I was told that we had to pay an additional $15.00 per night, since first floor rooms are more expensive. Otherwise we had to take the second floor room. We could not pay that additional amount. We were also reminded that our room was prepaid and non refundable. We were stuck. The gentleman at reception acted annoyed by our predicament. There was no one else in the area, yet he acted as there was a line behind us.
When we went up the flight of stairs pulling our luggage, trying to protect his bad knee, my husband's back gave out. For the two days we were in Quebec, we seldom left the room, he was in such pain. I had to go to the pharmacy and get him pain medication and compresses to help him feel better.
Since he could not move much, I went downstairs to pick up our continental breakfast to eat it in our room. There were so many people and the place was so small, that I waited more than 20 minutes in line to grab a couple of mini cupcakes and two rancid oranges ( when we opened the oranges they were dried up inside). Everything else was gone, as the ladies placing the food will have to constantly replace the trays because the food will be gone quickly. By the time I got to the front tables, food was gone.
We had a non smoking room, yet the hallway smelled of smoke covered with air freshener, and the rugs were in dire need of cleaning.
The parking lot's asphalt is broken up and there are potholes and areas where the asphalt is gone. The hotel is at the corner of a very busy intersection and highway, and it is hard to get to.
I will not recommend this hotel. We travel often, and we were surprised by the run down hotel condition and the lack of service which is not expected in Comfort Inns.
- Official Description (provided by the hotel):
- A great stop between Ontario and Atlantic Canada with easy access to the ferry to Old Quebec City and the best view of the city from the Levis terrace!Conveniently located along highway 20, our hotel offers easy access to all major attractions in the area, including the Levis Terrasse (4km), the Chaudiere Falls (15km) and many historic sites such as "les Forts de Levis" (5km). With skiing, golfing, bowling, bars and the Anglican Theatre nearby, there is always something to do! Whether traveling alone or with a family, our fine bedrooms offer a home away from home. As a guest of the Comfort Inn Lévis you are entitled to free hot breakfast, free wireless internet, free local calls and free parking. All rooms are equipped with coffee maker, hairdryer, 32in LCD television and iron & board. Rooms on the 1st floor have a patio door with direct access to the parking. Second floor rooms have a window that open. There is no elevator. The hotel is pet friendly. Availability of these rooms is limited and a small fee may apply. Strict rules are to be respected when traveling with your pet. ... more less
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- Also Known As:
- Comfort Hotel Levis
- Levis Comfort Inn
- Comfort Inn Levis Quebec, Canada