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“Nice Hotel but needs one change!”

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Le St-Christophe - Hotel & Spa
Ranked #1 of 8 Hotels in Granby
Upper Stewiacke, NS
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Hotel but needs one change!”
4 of 5 bubbles Reviewed 17 August 2013

Traveling with a teenage girl, we stayed in a double room on August 6 and this was a nice hotel. With rooms with two beds, they should change the frosted bath door to a solid wood door. Family members didn't like the lose of privacy. The glass isn't frosted enough to provide total privacy. We had to hang towels over the door to solve the problem. This would be fine in a single room. I would recommend this hotel, but that small item should be changed. Hotel has nice location close to the zoo and backs onto a lake.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TireGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 26 August 2013
First of all, thank you for your comments, it is always pleasant to receive some feedback about our hotel!
I took your request in note and i'll do my best to figure out what we could do about it.
We hope to welcome you again in the future.
Kinds regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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357 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Any
English first
Las Vegas, Nevada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 July 2013

I was very happy with the choice of this hotel for our family stay not only did we have a Nice renovated room but the crib (pack in play) was set up for us when we arrived staff were wonderful and accommodating and the pool was a plus. I will stay here again. Breakfast was included and was a full breakfast not just muffins !! Can't say enough though a short stay would highly recommend this mini castle in Gramby!! (short drive to the zoo!)

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 18 July 2013
First of all, thank you so much.
I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
I hope you will come back to see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 bubbles Reviewed 17 June 2013

It's easy to be critical about one's overnight stay, however it is I, the customer, who is paying for a clean room, and the hotel has but one task to fulfill: deliver the services as advertised.
The DVD player would not successfully connect to the TV monitor and no fiddling by me (an electrical engineer), nor by the hotel staff could get it to function. I counted on watching a movie which I brought, but could not. Here is the hotel's response: "Sorry." it is I who is sorry because they didn't have the common decency of offering me something for the inconvenience. As I wrote, they have only one task to perform, but failed!
While on the subject, this hotel sold over 650 Groupons for a Deluxe room, which were virtually impossible to deliver (if you do the math), so I was obliged to stay in a Standard room with no compensation... Just "Sorry." why advertise and sell 650 large pizzas when you know you can only bake half? Is it fair that I arrive and must eat a small pizza after having paid for the large? "Sorry, but I won't be returning!"

Stayed June 2013, travelled as a couple
Helpful?
2 Thank Guliverstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 20 June 2013
Thank you for taking the time to give us your comments regarding your recent stay at St Christophe Hotel & Spa, an Ascend Hotel Collection Member.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the dvd player on your recent visit. I have shared your feedback with the maintenance to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Granby.

Kind Regards,
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Travellers are raving about these Granby hotels

Quebec City, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 May 2013

I went here with my mother for a week-end of relaxation . We went to the spa for massages, facials and the Neurospa. VERY relaxing ! The facial was perfect ! Service is excellent in every aspect. The food is very good. I have coeliac disease (gluten allergy) and it's very difficult and complicated to eat in restaurants. The staff was very careful and made sure everything was perfect for me. That was very appreciated !

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marilie26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 21 May 2013
It was a pleasure to welcome you and your mother at the St-Christophe Hotel Boutique & Spa. We try our best to satisfy all of our guests, no matter if they have allergy or special requests. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tecumseh, Canada
1 review
5 of 5 bubbles Reviewed 9 May 2013

Excellent service, very friendly staff, very helpfull staff. This is my third time here and will keep coming back. Beautiful scenery, excellent location, restaurant food is great and reasonably priced. Staff was excellent and always greeting me with a smile. After receiving my key pass and entered my room hotel staff called me to make sure everything was to my liking. I felt pampered with great hospitality. What more can I say but come and see for yourself, enjoy a day, a week or even a weekend and it will make a difference.

Room Tip: Excellent would recomend this place
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Herve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 14 May 2013
Thank you very much. We appreciate so much the positive feedback. It gives us the power to continue our hard work to become the first hotel in the area! Hospitality like you said is one of our priority, every guest that come at the St-Christophe are very important for us!
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Montreal, Canada
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 27 April 2013

Very nice and clean hotel, tastefully decorated, nice staff and excellent restaurant. Room with whirpool and view on the lake was wonderful. I highly recommend and will definitely come back.
I hope thatTuango or Groupon will have more similar deals.

  • Stayed November 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tofes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 7 May 2013
Thank you for taking the time to give us such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
M. Massé
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Saskatoon, Canada
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 19 November 2012

Our stay here was great! It is a Very comfortable hotel, with a nice view, and easy access to the main travel hi-ways. The rooms are very spacious, and the hotel (although it looks old from a distance) is new and modern. Very clean with excellent service. I think that if the value was a bit better, I would have rated it as excellent - the rooms were over-priced. I would stay here again if price was right.

Room Tip: Get the Breakfast Package when you book your rooms
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Al R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 20 November 2012
Thank you so much for your review. It's always a pleasure to read good comments. We hope to welcome you again in our little castle!
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Additional Information about Le St-Christophe - Hotel & Spa

Property: Le St-Christophe - Hotel & Spa
Address: 255 Denison East, Granby, Quebec J2H 2R4, Canada
Phone Number:
Region: Canada > Quebec > Granby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Granby
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Le St-Christophe - Hotel & Spa 3*
Number of rooms: 50
Official Description (provided by the hotel):
Located in a magnificent setting on the shores of a lake in the Eastern Townships, The St-Christophe Hotel-boutique & Spa will fulfill all your dreams with its geographic situation and its castle looks. The hotel is just a few minutes from Bromont and the Granby Zoo! It's a short walk from the town center with its boutiques, restaurants and theater. For outdoor enthusiasts, the hotel offers direct access to the scenic Green Route pedestrian and bike trail along the banks of the lake and through the National Yamaska Park, the Interpretation Centre of the nature of Lake Boivin, and through small villages and picturesque sites of the Eastern Townships. In addition, the hotel is close to the Wine Route, Ski centers, golf courses and offers attractive packages for all these activities. ... more   less 
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Also Known As:
Le St-Christophe Hotel Granby
Le St-Christophe - Hotel And Spa
Le St-Christophe - Hotel & Spa Granby, Canada - Quebec

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