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“A touch of Class”

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Le St-Christophe - Hotel & Spa
Ranked #1 of 8 Hotels in Granby
Ottawa, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A touch of Class”
Reviewed 15 July 2014

We were definitely pleased and impressed with this hotel, starting from the outside decor, to the grand foyer and to the rooms themselves. The room was simple, but perfect. The services available; from the pool, the sauna and the nordik spa made perfect companions to this getaway. The Dining room is a true delight and the morning breakfast was delicious and the service excellent. Sadly we arrived on a Monday when the Dining Room was closed, but the menu looked wonderful. We highly recommend this Hotel.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 17 July 2014
Dear David,

Thank you very much for your comments regarding our establisment. We appreciate our customer feedback, it helps us to improve our service and product and to encourage us to get better.
We hope to see you soon!
Kind regards,

M. Massé
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

376 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal, Canada
Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2014

Known as "the little castle",this hotel is were the old meets the new. If you enjoy antique furniture and a look into the past this is the place you. Should spa treatments, pool and the Nordic experience be more your style - you are in the right place - St. Christoph has it.
We took the meal package and glad we did. The staff is amazing from the moment we checked in to meal service and check out. We enjoyed a beautiful meal and a bottle of wine from their private imports.
The junior suite was spacious with a leather love seat and King bed. The room had Wi-Fi, was comfortable and extremely clean. We had mentioned it was our 30th and to our surprise, a lovely plate of chocolate dipped strawberries and ice cider along with a congratulations note was waiting for us upon arrival. The staff really made us feel special; this was the perfect place for a memorable anniversary getaway.
We will be back and we have told all our friends this is a beautiful place to get away not far from Montreal. The attention at St.Christoph is not seen in many hotels and resorts.
SFL

Room Tip: The suites are larger with a sitting area if that extra space is what is needed.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 15 July 2014
Dear Sunny,

Thank you so much for your great words regarding us. Our guest are very important to us and to deliver a perfect customer service is a priority.
We are glad that you enjoyed your experience at the St-Christophe and hope we will have the chance to see you again when you are in the area.
Kind regards,

M. Massé
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level 6 Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 7 July 2014

Our experience at this hotel was hot and cold - and I don't just mean the super loud air conditioner that either froze our room if we left it on, or steamed it up in minutes when we tried to shut it off! Everything about this place seemed a little bipolar.

the hotel is located right on the lake, with great views and astounding landscaping. Not a weed in sight. The building itself is gorgeous, and looks like an old chateau. Oddly, however, it is crammed between apartment buildings, with an odd parking lot, and it looks really out of place. Given previous comments, I expected extensive grounds, but all it has is a tiny outside yard, with the spa totally exposed to the neighbours. Also, it's a bit out of the main part of town, but Granby is so small it's not a huge deal.

Stepping inside (note, the front door is disproportionately small and unremarkable given how grandiose the outside of the building is!), the lobby is gorgeous. Inside hallways were hit and miss: nice hard-carved chairs were scattered about, and the colour scheme was nice. But the carpets were pretty ratty, made the hotel look older than its 10 years. One big complaint is that there was only one elevator - and it was slow! Our room was on the fourth floor, and we did milk runs every time.

The room was the biggest disappointment. As previous posters noted, the furniture is just too big for it. Plus, it's not in great shape. The table in our room had bad cracks and chips. The TV cabinet was all around dangerous. The door had to be open to watch TV - but only opened at 90 degrees. This meant that if someone was watching TV, it was impossible to walk from the desk/window end of the room to the bathroom/door without closing the door, because it blocked the entire space between the TV cabinet and foot of the bed. Also meant the TV wasn't visible in half the room. Speaking of the bed - the pillows were amazing, but as someone who likes a hard bed - this one kind of tested my limits.

As one of my daughters pointed out, the glass (albeit frosted glass) door to the bathroom was a total lack of privacy, and just plain odd. There were also some weird stains around the hair dryer on the wall. And, while attractive, the stand-alone sink provided no counter space, and was totally impractical.

The service was amazing. From the fellow who checked us in (and out!), to the wait staff at the restaurant (where breakfast was not only included, but was delicious), everyone had a smile at every moment, and made us feel very welcome. This was in stark contrast to what became the funniest part of our stay: in two places in the room, we were greeted with a checklist of all the items that should be in the room, the quantities that should be there, and their replacement price. The list noted we needed to inventory our room, contact the front desk if anything was missing, and that we could be charged for any missing items. I was floored - definitely a first for ANY hotel of ANY rating I'd ever been in! Kind of left a "we're assuming you might steal" taste in our mouths, and was such a contrast to the welcome we'd received at the front desk.

For the record, we did check our room upon arrival. There were six hangers, when there should have been seven. Replacement cost is apparently a couple of bucks... I didn't tell the front desk because I'm curious to see if they'll charge me for it!

All in all, it's not a bad hotel, certainly nicer than others we've stayed at in Granby. But it certainly doesn't compare to other places of this rating that we have stayed at elsewhere. And it's just too inconsistent to warrant a better review.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 13 July 2014
Dear Customer,

First of all, thank you so much for your comments. Having a long feedback like yours helps us to improve our customer service and our product to bring it at the highest level of the hospitality.
Our staff are very attentive to your needs and we train them to deliver an incredible customer service. I am sorry to hear that we didnt meet your expectations regarding the rooms.
We hope by working hard and by having all of the customer feedback that we will become the number one in the area!
Thanks again for your time!
King regards,

M. Massé
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Twinsburg, Ohio, United States
Level 5 Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 June 2014

Visited this hotel for a one night business trip in the area. Immediately greeted by the manager who said me and a colleague had been upgraded to deluxe rooms with Hot Tubs. While I did not use the hot tub, the room was really spacious and comfortable. Great nights sleep overall. Stay included free Wi-Fi and breakfast which was just beyond a traditional Continental breakfast. Super friendly staff make this worth checking out.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 26 June 2014
William,

It was a pleasure to great you at the St-Christophe. Our corporate custumer are very important to us. We hope we will have the chance to welcome you again when you are in the area.
Thank you very much for your nice words.
Kind regards.

M. Massé
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Levis, Canada
Level 5 Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 May 2014

The hotel is beautiful! Our room was fantastic! It was sooooo beautiful! We felt like if we were in the room of a beautiful victorian castle. We even had a neurobed and a nice therapeutic bath in our room. The staff is extremely nice. Everything was perfectly clean. Everyone were just so nice and accomodating. The only slight disappointment was our dinner : my duck was overcooked and my husband's pasta had dried up but it did not change our mind on our appreciation of the place. The breakfast though was really good! Their French toast with maple cream sauce were just so yummy!

Therer is also a nice indoor pool, two sauna and two jaccuzzi! And everything with a view on the lake! We could not ask for more. We had a fantastic weekend. Thank you to all the staff for everything.

Room Tip: I think that most room have a balcony but I would recommand the Deluxe rooms that are just beautiful...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Public Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 2 June 2014
Dear Jolyane,

First of all, thank you very much for your great word! Its very nice to read those positive feedback. We try our best to reach the high expectation that our guests have. We wish we will have the chance to great you back when you are in the area.

Kind regards,

M. Masse
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 23 May 2014

This time we had room without therapeutic bath so it was little less cozy, but still we really love this hotel, decoration, breakfast, service and the best surprise was the spa update - outdoor sauna plus two huge jacuzzi, such a great surprise!!! Great location just next to the lake, few minutes to downtown. We will definitely come back!

Room Tip: Take a room with therapeutic bath!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Public Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 2 June 2014
Dear Tofes,

Thank you very much for your comments. Its very appreciated to see that our guest are enjoying our renovations. Just to let you know, we are still doing some renovations. The rest area around the jacuzzi will get bigger and we will have a little outside pool.
It will be a pleasure to welcome you back for your stay in the eastern townships.
Thanks again for your feedback!

M.Masse
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quebec City, Canada
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 May 2014

If you are in the area, stop searching, you have to go there. Excellent service, beautiful hotel (romantic looking), lake & cycle track behind it... Gym 24h, inside pool (to go), excellent free breakfast, nice restaurant... Charming! :) They will have Nordic baths this summer, check with them! A romantic stay assured.

Room Tip: Take a room facing the lake!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Public Relations Manager at Le St-Christophe - Hotel & Spa, responded to this review, 23 May 2014
Dear Karine,

I would never thank you enough for your comments. It does feel great to read those nice words. We hope we will great you back soon in our establisment.

Just to let know, we are doing some very nice renovations also. So for sure, your stay will be even better next time :)

Kind regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le St-Christophe - Hotel & Spa

Property: Le St-Christophe - Hotel & Spa
Address: 255 Denison East, Granby, Quebec J2H 2R4, Canada
Phone Number:
Region: Canada > Quebec > Granby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Granby
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Le St-Christophe - Hotel & Spa 3*
Number of rooms: 50
Official Description (provided by the hotel):
Located in a magnificent setting on the shores of a lake in the Eastern Townships, The St-Christophe Hotel-boutique & Spa will fulfill all your dreams with its geographic situation and its castle looks. The hotel is just a few minutes from Bromont and the Granby Zoo! It's a short walk from the town center with its boutiques, restaurants and theater. For outdoor enthusiasts, the hotel offers direct access to the scenic Green Route pedestrian and bike trail along the banks of the lake and through the National Yamaska Park, the Interpretation Centre of the nature of Lake Boivin, and through small villages and picturesque sites of the Eastern Townships. In addition, the hotel is close to the Wine Route, Ski centers, golf courses and offers attractive packages for all these activities. ... more   less 
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Also Known As:
Le St-Christophe Hotel Granby
Le St-Christophe - Hotel And Spa
Le St-Christophe - Hotel & Spa Granby, Canada - Quebec

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