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All reviews buffet des continents pancake maker would definitely stay here again cinnamon buns newer hotel hard boiled eggs large walk in shower first morning great hotel breakfast was included nice size front desk three nights one night rooms are spacious yogurt walking distance
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Reviewed 9 October 2018

Overall a great hotel. Everthing seems really new which was nice. The breakfast is always good, I love fresh pancakes! The room was spacious, the black out blind was GREAT. I appreciated that. We were on the 5th floor, it was very quiet also which was nice in the morning. Good location, close to mall/Costco, also close to La Trappe Fromage where we bought some cheese and pate which was delicious! Couple issues: Room is too positively pressured so the door doesnt close on it's own. Learned this by running back for something, then coming back later to find my door was STILL OPEN. Which was alarming, nothing was taken thankfully. Shower head was kind of broken . Takes a really long time to get hot water. Clearly no hot water re-circ line installed.

  • Stayed: October 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Katherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-F T, General Manager at Holiday Inn Express & Suites - Gatineau - Ottawa, responded to this reviewResponded 10 October 2018

We thank you kindly for staying with us and for taking the time in providing constructive feedback about your experience at our hotel.

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Reviewed 1 October 2018

Hi all, I just stayed here Sept 28 -29 2018.
This is a new Hotel, just opened in June 2017.
They have really come a long way. The new rooms are well designed with guest experience and staff in mind. I often complain(only to myself) about the layout and design of the rooms at many hotels around the world. This hotel made me believe that finally someone put a lot of thought into the room design. The bathroom sink is totally accessible, the deep sink and faucet choice make it possible to properly wash, brush teeth(without spitting out on faucet) and also fill water bottles. The rest of the bathroom is properly designed as well. The beds are very comfortable with choice of pillows. There are outlets everywhere for you to plug in. For the staff, it is very accessible, not cramped and easy to vacuum etc. Also they have included central vacs so the staff are not always emptying their vacuums all the time. The halls are wide and breakfast is included. The staff at the desk will greet you in either french or english. The signs indicating the the pool make it very welcoming. The glass doors also make it easy to find. The temperature of the water was ideal. Way to go guys. A great hotel design

  • Stayed: September 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Ron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odyssey731289, General Manager at Holiday Inn Express & Suites - Gatineau - Ottawa, responded to this reviewResponded 1 October 2018

We want to thank you for taking the time to comment on your stay experience this past weekend and for choosing our hotel.

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Reviewed 28 September 2018

Very friendly staff and no carpets in the rooms.
Breakfast has a nice variety but no offers if you are lactose free or gluten free ( except fruits )
The staff is always nice and accommodating.
The hotel as a pool 3 feet deep all the way and a nice gym

Stayed: August 2018, travelled on business
Thank Tania D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odyssey731289, General Manager at Holiday Inn Express & Suites - Gatineau - Ottawa, responded to this reviewResponded 1 October 2018

We appreciate your feedback and thank you for staying with us. Please note that all of our meat products along with scrambled eggs are gluten free at our breakfast bar.

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Reviewed 24 September 2018

From arrival to.departure, we were satisfied with nearly all aspects of this hotel. It is clean, bright and spacious with quiet and comfortable rooms. Breakfast room was very congested and the food layout was not conducive for a good flow for breakfast-goers. For dinner, Buffet des Continents is right next door which was great!

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odyssey731289, General Manager at Holiday Inn Express & Suites - Gatineau - Ottawa, responded to this reviewResponded 25 September 2018

We kindly appreciate your feedback and we thank you for choosing our hotel for your recent visit to the Gatineau-Ottawa area.

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Reviewed 8 September 2018

Booked two rooms for my friend and I at the HI in Gatineau. Hotel prices much cheaper in Gatineau than Ottawa. Hotel location is great, close to Ottawa, right across from nice large mall and lots of other shops / restaurants in the area. Hotel is new, lots of parking in the back. Staff were great, got my one room upgraded which was fantastic. Nice big room, very comfortable bed and pillows. Nice continental breakfast included. Only negative was the indoor pool was closed for repairs, but it will be reopened soon.

  • Stayed: September 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank MuskokaMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odyssey731289, General Manager at Holiday Inn Express & Suites - Gatineau - Ottawa, responded to this reviewResponded 10 September 2018

Thank you for staying with us last week and for your constructive feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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