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“great hotel, disappointing breakfast”

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Four Points by Sheraton & Conference Centre Gatineau-Ottawa
Ranked #4 of 26 Hotels in Gatineau
GreenLeadersSilver level
Reviewed 1 May 2014

The room is large, comfortable, quiet and nicely decorated. The staff is pleasant but not overly friendly. However, the breakfast is very disappointing: on the morning I purchased the breakfast buffet for $15, the "omelette station" was closed, there was only orange juice, no ham and no salsa for the scrambled eggs. The breakfast is not worth the price.

  • Stayed: April 2014, travelled on business
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1  Thank Torontofave8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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264 - 270 of 562 reviews

Reviewed 26 April 2014

A great experience from start to finish - friendly, professional bilingual staff, spacious clean room with coffee maker, free bottled water, big flatscreen tv, comfy bed, pleasant decor. The price was right, too. The hotel is directly across the street from the Museum of Canadian History (formerly named Museum of Civilization), and a it was pleasant walk across the bridge to the National Gallery and Byward Market. Great views of the parliament buildings. It was fun to explore the old streets of Hull, where you can find "deps" - depanneurs (corner stores) that sell beer and wine, as well as the usual items. The hotel has a nice restaurant, and you will also eat well at the many cafes nearby. You don't need to speak French - there's always someone to translate. This is our third visit, and we will certainly be back. The only negative is that restos and bars in Gatineau/Hull stay open late on the weekend, and we did hear doors opening and closing and voices (normal speech, not rowdy) in the corridors in the wee hours. But that isn't the fault of the hotel!

Room Tip: Parking is $15 per night. On weekends, look for cheaper options.
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  • Stayed: April 2014, travelled as a couple
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1  Thank grandmumirene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie K, Guest Relations Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this reviewResponded 6 May 2014

Thank you kindly for staying with us during your recent travels. Our team is pleased to hear that you had an enjoyable stay and were able to explore the vibrant local area. If your travels bring you to the area again, we would love to welcome you back. Take care!

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Reviewed 4 April 2014

I have been travelling to this hotel over the past 2 years on a monthly basis and have had a pleasant experience each time. The staff at the front desk always remembers my name and always go out of their way to make sure all my needs are met. I am fortunate that I always get a room on the top floor (best rooms I think) and often the same room. I also wanted to thank all the staff from the cleaners to the restaurant and bar as well. Keep up the good work!

  • Stayed: February 2014, travelled on business
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Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

We stayed one Friday night in March at this hotel. Good location, right across from the museum. The rooms could be better designed. No proper closet in the room. No proper drawers but baskets instead. Bathroom could have been configured a bit better. No tub only shower stall. Average lobby with a restaurant and bar off to the side. Had a nice after dinner drink in the bar. An average hotel but good value. Very clean. Bed was comfortable.

  • Stayed: March 2014, travelled as a couple
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Thank Vahishta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

The staff from the time you check in to the time leave make sure your looked after.
The hotel clean and close to everytging it gets my vote for sure. Im in the Ottawa area once a month for business so this will be my choice from on.

  • Stayed: March 2014
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2  Thank atlmya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie K, Guest Relations Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this reviewResponded 31 March 2014

Thank you for staying with us during your recent travels. We are pleased to hear that you had an enjoyable stay and look forward to welcoming you back in the future. Take care and travel safe!

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Reviewed 25 March 2014

I had 3 packed days of meetings in Ottawa and Gatineau and this hotel is the perfect location.

The staff went over and above in the restaurant to make me comfortable and the service was excellent. The chef menu for dinner was amazing - escargot, duck and a dessert - all cooked to perfection.

When I had a technical glitch in my room with the tv and it couldn't be fixed, two staff arrived at my door to help with my luggage and they upgraded my room for the inconvenience. Totally unexpected but most welcome, a testament of excellent customer service. I will definitely stay here again next time and recommend it.

Room Tip: The higher floors have a better view of the valley and Ottawa across the river.
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  • Stayed: March 2014, travelled on business
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Thank WorkingMomYYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2014

I have stayed in this hotel many times. The staff are helpful and attentive. The reception service is excellent.
I like staying there and be able to walk to the museum.
This year I tried the Nordic spa by the recommendation of the staff. And I really enjoy it. Will come back for sure.

Stayed: February 2014, travelled as a couple
Thank Marjolaine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton & Conference Centre Gatineau-Ottawa

Address: 35 Laurier, Gatineau, Quebec J8X 4E9, Canada
Phone Number:
Region: Canada > Quebec > Outaouais Region > Gatineau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Gatineau
#3 Business Hotel in Gatineau
Price Range: £90 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton & Conference Centre Gatineau-Ottawa 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
The Four Points by Sheraton & Conference Centre Gatineau-Ottawa is just across the river from downtown Ottawa, Parliament Hill, and the ByWard Market. Onsite, we have 8,000 sq ft of event space. ... more   less 
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Also Known As:
Four Points By Sheraton & Conference Centre Gatineau-Ottawa Hotel Gatineau
Four Points By Sheraton And Conference Centre Gatineau-Ottawa
4 Points By Sheraton & Conference Centre Gatineau-Ottawa
Four Points Gatineau Ottawa
Gatineau Four Points
Four Points By Sheraton & Conference Centre Gatineau-Ottawa Quebec

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