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Comfort Inn Gatineau
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Reviews (119)
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All reviewsbreakfast roomfirst floorpatio doorsfree continental breakfastlots of parkingcomfortable bednice hotelrooms are cleanwould stay againdowntown ottawafridgecostcogymlinens
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Reviewed 17 June 2013

We chose this hotel because, for our stay in Ottawa, we wanted to expose our American nephew to the Quebecois experience. This property was chosen, also, because they are dog friendly. When I made the reservation for 2 rooms I explained that we were travelling as a family and would like rooms close by. The Comfort Inn responded by giving us adjoining rooms. This made our stay very enjoyable because we had immediate access to the two rooms and each other.
Check in was fast and comfortable. There was no reason to approach the reception desk after that as we had no complaints and our bill was under our door on check out day and it was accurate.
The rooms and bathrooms were clean. The beds were comfortable. The room was nicely appointed, nothing luxurious but entirely acceptable. We had a very positive experience at this hotel.

  • Stayed: June 2013, travelled with family
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Thank lkennedyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn G, General Manager at Comfort Inn Gatineau, responded to this reviewResponded 27 June 2014

thank you for taking the time to give us your feedback.

Chantal Maisonneuve
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

So, Comfort Inn promises on line best price match. We book a room. I go to booking.com and get the exact same room for $40 less a night. I book it. I send Comfort Inn the info (they have a hole office/procedure for this best price guarantee), they PLEDGE all over the web to give best rates if you book direct with them. Well, a day later they tell me NOPE. Why? booking sold out of rooms now. I tell her I have both reserved, happy to show her all the details, and screen prints or email confirms. Nope. They wont honour any of it, even though you can prove they were way off on prices. What BS. Nice guarantee. I HATE business practices like that.

The hotel was ok, just basic. Breakfast was late being put out (just muffins and juice). They serve it on a table 5 feet from the front desk (no breakfast room) and have a hotel room down the hall that they pulled the bed out of and put 4 tables in. It was packed and kind of odd. The front desk lady went up to an elderly client and told her to move, she could not rest her cup on the front counter. The elderly lady said there are no chairs and the tiny room is full. The counter lady said..maam, you can go sit in your room and eat. Nice...the little lady didnt even know what to say back.

Anyway, hotel is just ok, just burns me that they promise "best on line rates" and then bs to squirm out of backing up their pledge. Crappy business model, wont use their chain in the future unless stuck. Suggest you do the same. Shop online for better rates, their word and their pledge mean nothing, just BS.

Room Tip: Pick a different chain.
  • Stayed: May 2013, travelled on business
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1  Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2013

OK hotel if you're in transit or in town for business for a night or two. Rooms are kind of basic but clean. No complaints here. The furniture is a bit dated and show some wear and tear but the general appearance of the room is OK. There was a fridge, coffee maker, LCD TV, hair dryer, iron and ironing board in mine. The service was very good and the staff seems at least professional. The hotel is quiet and you can sleep well here. Breakfast is pretty basic (waffles, muffins, hard-boiled eggs, cereals, apples, coffee and juice) and although there's a small breakfast area, it is preferable to eat in your room. There's a shopping mall and plenty of restaurants nearby. Overall, my experience here was a positive one. The only thing I found annoying was the shower: it makes a loud, high pitch noise when you use it and it seems more rooms have the same problem. Other than that, nothing worth mentioning.

  • Stayed: April 2013, travelled on business
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Thank KStDrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013

It's a comfort inn like all the others but the service is great, always feel welcome. Free parking, free continental breakfast. Walking distance of many restaurants and a shopping mall. They recently added a little breakfast room so you don't have to eat alone in your room anymore.

  • Stayed: February 2013, travelled on business
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Thank Bobby Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2013

Nothing exceptional about this hotel, but we slept well and the front desk staff was very friendly. Breakfast area is quite confusing and the variety of food was poor. We had a problem with the microwave, but it was immediately taken care of to our satisfaction. Basic but ok for the occasion.

  • Stayed: February 2013, travelled on business
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Thank drojean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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