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Best Western Plus Gatineau-Ottawa
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Reviews (790)
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All reviewsthe riverjacques cartier parkbyward marketacross the streetalexandra bridgeparliament buildingfantastic locationhistory museumwalking distanceconvenience storesalt water poolnational gallerygatineau ottawaindoor poolconvenient locationfront desk staffcomfortable beds
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417 - 422 of 791 reviews
Reviewed 6 November 2013 via mobile

First impressions of the hotel was that it was rather beige and felt slight dated ... I wondered if the reviews on here had been overly generous ...

Thankfully it wasn't the case at all. Look beyond the decor and you'll find a hotel within striking distance of most of Ottawa's main attractions, but at a competitive price, rooms with everything you need: ironing board, huge flat screen TV, DVD, power shower, ergonomic desk chair ... even an alarm which will wake you to the sound if ocean waves!

The swimming pool is a modest size, warm, life guarded in the evenings and very clean. They unlocked the pool for me to use at 7am one of the mornings - no trouble at all.

The restaurant is basic, but is all that you need ie the food's alright and reasonable.

Friendly, efficient, bilingual staff.

So in summary, they may have overdone it on the beige, but they got all the important things right!

  • Stayed: November 2013
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Thank jeizza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

We stayed at the Best Western for 8 nights and was very impressed with the cleaniness and helpful staff. Our room was always kept spotless and when I asked for extra makeup wipes there where there for my whole stay. The decor was dated but not to the point it bothered us. Our bed was very comfy . Sheets clean. The pool was a salt water pool that I found very relaxing.
This hotel is located in an area that is accessible to most of the attractions. We took the #8 bus over to Ottawa to see the War Museum and drop us off to other attractions. The cab ride over is very reasonable as well. Just do not take it in rush hour morning or nite because it will cost more.
The food was not the best so we just walked own the street to the Green Papya for healthy food. We did here noise from next door. Their tv and plumbing was annoying but it was not the fault of the staff just an old hotel not built right.
All the staff in this hotel this hotel should recieve 5 stars. Truly makes you feel welcome.
You can here noise from the room next door however you are so tired it did no matter to us.

Room Tip: We paid a little extra for a river view and it was well worth it. We also had a microwave brought up along with a tea kettle. No charge.
  • Stayed: October 2013, travelled as a couple
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Thank 55Rose2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

Stayed at Best Western Plus on business for nine nights. It was nice to go running along the river after work. Had a nice room overlooking the river and Parliament Hill. I will come back again without a doubt to this hotel.

  • Stayed: November 2013, travelled on business
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Thank sundown14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

The title says it all. The outside is not much to look at but once past that it is very good. The river side offers a good view of Ottawa, the river, and the Parliament Buildings. A nice park is close by for a walk along the river or for the kids. Private underground Parking is available. It is close to a bridge that goes right into the heart of Ottawa, close enough to walk or drive. It is also close to downtown Gatineau and all of its amenities. The room was clean and the Internet access was easy to use. The TV showed all stations but most were not available without requesting them. Many of the stations were in French (surprise surprise…). The staff was very accommodating, friendly, and helpful. The staff was completely bi-lingual as were other people in the area including local convenience store personnel which was helpful since our French is weak. Be careful leaving, or entering the parking lot from the east since it is very steep and if your vehicle clearance is not high enough you could bottom out. All in all it was a pleasant stay and we would stay there again if we were back in the area.

  • Stayed: October 2013, travelled with family
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Thank THAM283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

Stayed at Best Western Plus on business for two nights.The staff is very friendly , helpful and bilingual .Rooms are clean and fresh.Housekeepers are doing an excellent job.The mattresses are very comfortable and slept peacefully both nights.

The management has done a good job on renovating the rooms.The location is excellent and within walking distance to museum of culture and various restaurants.I stayed on the 9th floor and had a magnifiecent view of the river and Parliament building.

I will be visiting in and staying at this hotel again in december during the Xmas holidays.

.

  • Stayed: October 2013, travelled on business
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Thank Satish K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lives2Travel20, General Manager at Best Western Plus Gatineau-Ottawa, responded to this reviewResponded 24 October 2013

CHDT,

Thank you for your comments and for taking the time to post your review of our Hotel. It was most gratifying to read that our continual investments into our staffs training on customer service and in-room cleanliness have not gone un-noticed. Once again thank you for taking the time to review our hotel, we look forward to welcoming you back this holiday season.

Yours in hospitality,

Martin Fogarty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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