We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Outside Hot Tub out of order”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
BEST WESTERN PLUS Fernie Mountain Lodge
Ranked #2 of 22 Hotels in Fernie
Certificate of Excellence
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Outside Hot Tub out of order”
5 of 5 bubbles Reviewed 19 January 2014 via mobile

This is my second stay at the hotel. This and the last stay were very good and I will return again.

BUT.... The outdoor hot tub was out of order. So what? It was the reason we choose the hotel at $30 more per night over The Griz Inn which was on sale at $120 per night.

I asked management for a $20 discount and with some hard reluctance they gave the discount. Originally she said no but would escalate at 3pm, 4 hours after checkout.

I said ok this gets a bad review on trip advisor. She then have me the discount and I feel I paid the right price for the value. This validates mgt care about reviews and so do I. The result was what I believe was right and I'm thankful. I'm not cheap, my stay the weekend before was at the Fairmont Banff Springs and just the spa bill was thousands. Fair value for exchange is all I asked and I'm a happy,

Everything else in the hotel was great. Best Western always have excellent beds and pillows and I always sleep well at best western.

I will return again!

Stayed January 2014, travelled as a couple
Helpful?
Thank WozzaDog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, 21 January 2014
We appreciate your fair review of our hotel and management practices. We welcome you back again and hope that it won’t be before too long. Our guests love our many amenities and I’m sure you did as well as you mentioned you’ll be returning. We look forward to it!
Best wishes,
Wojtek Hellwig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

386 reviews from our community

Traveller rating
    200
    146
    25
    8
    7
See reviews for
104
131
10
83
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Brandon, Canada
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

I have stayed at this hotel on a few previous ski vacations. The hotel is clean, comfortable and has a good complimentary breakfast. The hotel does not offer any special service or amenities over any other similar Best Western but it is a step above most other hotels in Fernie. As I stayed here over the New Year period (4 night) it was certainly more expensive than their normal rate.
There is a pool and indoor and outdoor hot tub that are well maintained and the temperature of the hot tub is perfect.
There is a liquor store across the parking lot and it is close to a grocery store and has a Boston Pizza attached. We ate at the Boston Pizza one night and that was a mistake.
Most other restaurants are walkable but can take as much as 20 minutes.
I will stay at this hotel again on future ski trips, just wish it was a little more economical.
The only gripe we had was our room backed to the elevator and it was very noisy. We asked to move but this was never accommodated.

Room Tip: Do not stay in the room backing the elevator as it is very noisy.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, 20 January 2014
Hearing that we are a step above the other hotels is very rewarding to hear. We are thrilled that you continue to be a loyal guest. I apologize we weren’t able to move you rooms. Please let us know about your room preference at check in and we’ll be sure to accommodate you when you stay with us next time.
Sincerely,
Wojtek Hellwig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
62 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 7 January 2014

We stayed here over Christmas and were very pleased. On the rooms, there is not much to add to the other reviews except to say that the standard rooms are contemporarily decorated, not in the slightly old-school looking style that some of the photos suggest (I think these are some of the suites rather than the standard rooms).

If you are thinking anything like we were when we tentatively booked our room, you will have been attracted by the solid reviews, the reliable brand and the up to date looking facilities, but you may be put off by the seemingly remote location away at the end of town. Don't be put off by the location. If you like a location within walking distance to some bars and restaurants then don't worry. It isn't close but it is a pleasant 20 min stretch of the legs into the centre of town. We walked there and back every night of our stay.

There is nothing else to say other than the hot breakfast was better than expected with more selection than the usual grab and go affair that seems to be the trend in this style of hotel.

It is definitely one of the better Best Western hotels.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steve_randomno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, 12 January 2014
Thank you for staying with us in Fernie. We are happy to hear that you had a great experience with the staff and your room.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Sincerely,
Wojtek Hellwig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 7 January 2014

All was well except for the Hot Breakfast lack of natural selection and selection of eggs poor. For the room price of 238.04 taxes included should have been better food and selection or lower the price of the rooms.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Drrolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, 20 January 2014
We’re sorry you didn’t enjoy your breakfast. Our free hot breakfast every morning tends to be one our guests’ favorite amenities. Our rates are compared to the local market regularly to ensure you are getting the best bang for your buck. Thank you for your feedback and we hope you’ll come again.
Respectfully,
Wojtek Hellwig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coaldale, Canada
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 November 2013

Got a free stay through Best Western rewards program so we chose to check out this hotel. We were on a romantic weekend trip and was it ever a pleasant surprise start to trip. From the excellent greeting at front desk, the well decorated lobby, the beautiful room (with fireplace), outdoor hot tub to the excellent breakfast it just couldn't have been any better. Thanks Fernie BW.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WilliamMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, 18 November 2013
“Wow” is exactly what we want our guests to say when they leave our hotel! Thank you sharing your experience and for letting us make your romantic getaway special. We look forward to your next visit!
Best wishes,
Wojtek Hellwig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Armstrong, Canada
Level Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 23 October 2013

Fernie is a small town anyway so how far would you have to go to get anywhere. It was priced quite High but it is getting to ski season. I could walk right there to Boston Pizza because it was attached to the hotel. you can charge your meal. The lady at the desk gave me a goody bag because I am a diamond member. Unexpected treat. The morning breakfast was a super spread. Nothing sensational but the hotel is clean and clearly a vacation place. I stayed on October 16, 2013. It has a pool area which is kind of weird because it looks out to the lobby and people standing at the elevator stare at you while you are there. weird

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, 28 October 2013
Glad you enjoyed the goody bag! We know that it’s the little things that make your stay enjoyable. You can always count on a clean room and great amenities when you stay with us. We appreciate your feedback and hope you’ll stay with us again.
Many thanks,
Wojtek Hellwig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 8 October 2013

Lovely modern hotel. Squeaky clean well appointed room. The bed was excellent to sleep on. The shower was a bit of a disappointment but there was little else to find that was negative. Breakfast was quite good for being served cafeteria style. The breakfast was included and when they say full breakfast it definitely was. The breakfast attendant/waitress was excellent. She was personable, energetic and efficient. This a a newer modern hotel with what appears to be good management and well trained staff. Another great addition to the hotel is a Boston Pizza attached. We ate there in an another overnight stay a year or two ago. It was excellent.This hotel is worth a visit and at least an overnight stay.

Room Tip: Book early for best selection. King side bed comes with Jacuzzi in room.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhstocks188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review, 14 October 2013
Glad we could impress you for the second time! We take pride in not only our delicious breakfast and clean rooms, but our excellent staff. Our team works extra hard to make your stay special. I will be sure to pass on your compliments during our next training meeting. Thank you for staying with us!
Respectfully,
Wojtek Hellwig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Fernie hotels
3.6 mi away
Lizard Creek Lodge
Lizard Creek Lodge
#1 of 22 in Fernie
4.0 of 5 bubbles 544 reviews
0.3 mi away
Red Tree Lodge
Red Tree Lodge
#4 of 22 in Fernie
4.5 of 5 bubbles 272 reviews
0.6 mi away
Park Place Lodge
Park Place Lodge
#5 of 22 in Fernie
4.0 of 5 bubbles 156 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Powder Mountain Lodge
Powder Mountain Lodge
#6 of 22 in Fernie
4.0 of 5 bubbles 124 reviews
3.7 mi away
Griz Inn Sport
Griz Inn Sport
#9 of 22 in Fernie
4.0 of 5 bubbles 62 reviews
3.8 mi away
Cornerstone Lodge
Cornerstone Lodge
#10 of 22 in Fernie
4.0 of 5 bubbles 39 reviews
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN PLUS Fernie Mountain Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Fernie Mountain Lodge

Property: BEST WESTERN PLUS Fernie Mountain Lodge
Address: 1622 7th Avenue | PO Box 2680, Fernie, British Columbia V0B 1M0, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Fernie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Fernie
#1 Family Hotel in Fernie
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Fernie Mountain Lodge 3*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, TravelUp, Booking.com, Travel Republic (UK), Odigeo, Traveltool, S.L.U. and HotelQuickly so you can book your BEST WESTERN PLUS Fernie Mountain Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Fernie Mountain Hotel Fernie
Fernie Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing