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Best Western Plus Fernie Mountain Lodge
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Snow Valley Motel(Fernie)
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Reviews (491)
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260
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All reviewsboston pizzabest westernsliquor storewestern hotelstim hortonsbreakfast stafffrittatahot breakfastcanadian tireoutdoor hot tubstandard roomthe hotel is cleanthe main highwayroom was spotlesssmall townincluded breakfastlots of parking
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318 - 323 of 491 reviews
Reviewed 20 August 2014 via mobile

This is a very nice hotel with nice large rooms and comfortable beds. The rates are great for a nice town in the mountains. The staff is very friendly and helpful as well. My place of choice when traveling to Fernie either for business or pleasure!

Stayed: August 2014, travelled on business
1  Thank nfriesen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this reviewResponded 25 August 2014

Thank you for making us your first choice in Fernie! Your return visits are the highest form of compliment.
See you next time!
Wojtek Hellwig
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

Six weeks prior to our reservation we called the hotel to cancel our reservation for August. This week we received an email from Best Western asking how our stay was. This prompted us to check our credit card statement where we learned we were charged for the first night! We immediately called the hotel to address this and were told there was nothing they could do to help us and that the charges would stand. We definitely will never consider staying at this property again.

  • Stayed: August 2014, travelled on business
    • Value
    • Service
Review collected in partnership with Best Western
3  Thank Henry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this reviewResponded 25 August 2014

This misunderstanding was quickly resolved with the guest and a full refund was given.
Wojtek Hellwig
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

Great location with lots of parking. Outdoor hot tub was nice. Room was satisfactory. Breakfast was good, although having gluten free bread would have been nice. I joined the Best Western Rewards club and was able to get the room for a reduced rate, which was fabulous!

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank DRSucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this reviewResponded 18 August 2014

I’m thrilled you had such a great experience! You can’t go wrong with a Jacuzzi, comfy bed and a delicious breakfast.
Hope to see you again soon!
Wojtek Hellwig
General Manager

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Reviewed 12 August 2014

As 6 adults, a 3-year old and a 1-year old, we thoroughly enjoyed the pool, the hot tub and the breakfast. Travelling with a celiac? This breakfast is healthy and varied. Finally, a hotel that serves a quality gluten free breakfast. Service is friendly. The setting is gorgeous!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western
Thank Brenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this reviewResponded 18 August 2014

Glad we could accommodate you. Our breakfast offers a wide variety that our guests have come to love. What’s a hotel stay without a delicious breakfast to wake up to? Thank you for sharing!
Wojtek Hellwig
General Manager

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Reviewed 11 August 2014

We recently stayed at the Fernie Mountain Lodge on our way to Missoula. The hotel appearance, lobby and amenities are excellent. There is a Boston pizza attached, the staff were great, recommend "The Caboose" local beer. The room was really well outfitted, multiple choices of pillows and very comfortable beds. The in room movie selection was very good, broad selection. The hot breakfast in the morning was also very good, pancakes, eggs, fresh fruit and cereal. Good coffee selection and juices. The Lodge is located close to the Fernie golf and country club, did not play, looks like a nice layout and conditions looked good. They have a very good driving range if you just want to grab a beer and beat some balls and take in the view. Great area to stretch your legs if you have been on the road. My only negative would have been our rooms location, to close to the elevator and ice machine, I could have gone and asked to change rooms, my bad. I would stay their again. PS there is an on site massage therapist, definitely recommend booking a massage.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek H, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this reviewResponded 18 August 2014

Thank you for your detailed review! Your experience paints a great picture of what we have to offer. We look forward to your next visit!
Sincerely,
Wojtek Hellwig
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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