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“Great Stay in Fernie, BC” 5 of 5 bubbles
Review of Super 8 Fernie

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Super 8 Fernie
Ranked #3 of 22 Hotels in Fernie
Certificate of Excellence
GreenLeadersPlatinum level
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518 reviews from our community

Traveller rating
    186
    227
    83
    16
    6
See reviews for
197
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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  • English first
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English first
Fernie
1 review
2 of 5 bubbles Reviewed 24 May 2014

Booked pet free, got pet friendly, complained & was stuck with beds like concrete slabs & yelled at.

  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Review collected in partnership with Super 8

Helpful?
Thank Lori N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8Fernie, Owner at Super 8 Fernie, responded to this review, 28 June 2014
Hello Lori

I'm sorry you did not enjoy your stay with us. I apologize for the mix up at the time of booking we do try our best to get everything right but we do learn from our mistakes and have implemented new procedures when booking pet friendly rooms. As to your complaint about the bed being too hard, everyone has different preferences when it comes to mattresses and we do have to types however it is very difficult to please all preferences. You will be happy to hear thou that all our mattresses are new.

I did talk with Rob the front desk manager on duty when you checked out and he is adamant that he treated you with respect and at no time did he raise his voice. I have lots of faith in my staff and I believe him. We pride ourselves on providing the best customer service we possibly can. We are in the business of pleasing people and we do our best in this regard.

Once again I'm sorry we failed you, but I promise if you try us again we will do better.

Jeremiah Pauw
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 Fernie

Property: Super 8 Fernie
Address: 2021 3 Hwy S, Fernie, British Columbia V0B 1M1, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Fernie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Green Hotel in Fernie
#2 Best Value Hotel in Fernie
#2 Romantic Hotel in Fernie
#4 Family Hotel in Fernie
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Super 8 Fernie 2.5*
Number of rooms: 43
Official Description (provided by the hotel):
Complimentary Super Start Breakfast, awesome hot tub and encloser. A must try!!!Exercise room and meeting room Strong reliable WI-FI though out hotel. Free Guest laundry Machines, Kids under 16 stay free Wyndham Rewards loyalty programSun deck and barbeque area All rooms are 100% NON-SMOKINGSki shuttle Business Center (word processing, printing, faxing, internet)Ski and bike storage Smitty's restaurant, Husky Gas and Dairy Queen on same property Minutes away from Fernie Alpine Resort.10 % Discount for all Super 8 Guests at Dairy Queen.With all these amenities included in all Super 8 Fernie's rates, you'll start your day full and save money at the same time! That's value and convenience, exclusively offered only by Super 8 Fernie. Our business is conveniently situated on the bank of the Elk River on Hwy #3. Guests at our hotel can expect to enjoy a Super start breakfast(R), complimentary high-speed internet in all rooms as well as an awesome large outdoor hot tub, meeting and exercise room. There's even a sun deck with barbeque and a ski locker room... ... more   less 
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Also Known As:
Super 8 Fernie Hotel Fernie
Super Eight Fernie
Fernie Super Eight
Fernie Super 8

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