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“Great Place, great experience!”
Review of Lizard Creek Lodge

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Lizard Creek Lodge
Ranked #3 of 22 Hotels in Fernie
Certificate of Excellence
Reviewed 4 September 2013

We had a really great time at Lizard Creek Lodge, the unit was very nice and spacious with a loft and two bathrooms, the kitchen very well equipped. We loved the restaurant / Lounge area with the huge stone fire place, super cute! We were disappointed with a couple of small things this is why I only give it 4 stars... The breakfast wasn't very good, there was a very limited selection of items and they didn't seem to clean the tables or replenish items as they were finished... they always seemed to be understaffed and there was a sense of chaos among the staff, however they were very friendly. In their website they said that the pool was heated... it was not! the pool was cold making it difficult for the kids to stay there for long even in the summer. They had a wedding happening on one of the days in an area close to the pool and the staff were running around trying to make sure that the people from the lodge did not interfere with the wedding, it was kind of comical... they should have a private area for an event like this... it was too close for my comfort and i think most of the guests....
It was still a great place and we had a great time! i would not hesitate to go there again.

  • Stayed: August 2013, travelled with family
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Thank Coty01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk at Lizard Creek Lodge, responded to this reviewResponded 27 February 2015

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Warm Regards,

Lizard Creek Lodge

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676 - 682 of 731 reviews

Reviewed 3 September 2013

This is the perfect Ski Accommodation - right on the slopes, great restaurant, large condos with everything you could need. Fernie is a small resort but great fun and unspoilt. People may not get the glitz and glamour that you would get in Whistler, but this is a great place to ski and chill out - what more could you want?

  • Stayed: January 2013, travelled with family
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Thank PerthSkibunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk at Lizard Creek Lodge, responded to this reviewResponded 27 February 2015

Thank you for your review. Your feed back is greatly appreciated.

Warm Regards,

Lizard Creek Lodge

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Reviewed 27 August 2013

We came by here to stay as we have stayed here many times. We were welcomed and greeted by the staff. We were given our key to the room. When we entered we were AMAZED of how nice the room was. For the price it was worth it, They also have a really nice pool. And the view was amazing the nice, we enjoyed the whole time that we spent there!!

Room Tip: Ask for the rooms with a good view
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  • Stayed: February 2013, travelled with family
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1  Thank Carter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk at Lizard Creek Lodge, responded to this reviewResponded 27 February 2015

Thank you for your review. Your feed back is greatly appreciated.

Warm Regards,

Lizard Creek Lodge

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Reviewed 25 August 2013

There were only the 2 of us but we had a room with a loft and second bedroom. The room was very spacious with a kitchen, lounge downstairs bedroom and bathroom. Nice little balcony. Rooms were clean and the hotel has a nice ambience. We dined at the restaurant and had a nice meal. They did seem understaffed as they only had 1 girl to seat, serve meals and drinks. We went down for breakfast in the morning and no one even came near us so we grabbed a table and just had to settle with what was left on the buffet, which was not much ( had to get butter for toast from one of the uncleaned tables. We had a little trouble finding the place as it is a little way before town and we were on motorbikes, but they did have undercover parking. This place would be beautiful in winter as there is a chairlift just at the bottom of the steps and they look like great slopes.

  • Stayed: August 2013, travelled as a couple
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Thank Harlegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk at Lizard Creek Lodge, responded to this reviewResponded 27 February 2015

Thank you for your review. Your feed back is greatly appreciated.

Warm Regards,

Lizard Creek Lodge

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Reviewed 23 August 2013 via mobile

Just returned from a two night stay. Absolutely gorgeous spot and has such potential but was disappointing on several accounts. As it's off peak season, the resort was running on reduced staff. Understandable, but not acceptable if it affects the enjoyment of paying guests. The first indication of this was when we arrived at the resort at 430p and our room wasn't ready. Hard to believe that they were running at such high occupancy on a Sunday? There were several other couples also waiting for their rooms. The young man working the front desk was very busy at that time. We were in the room within 45min so not horrible.
Other areas reflecting lack of or too little staff...resort looked as though some areas hadn't been cleaned since the busy ski season before. The hallway leading to the pool had a large vent that had gobs of dust balls clinging to it, nasty to walk by. As well, bins of dirty towels and linens lined the walls. The stairs leading to the 'spa, gym and pool area' needed repairs not sure what, but one of the stairs was covered in green painters tape?
Our room, a one bedroom with loft and 2 bathrooms was very spacious for four. Our 2 young daughters loved it, but they were able to overlook the stained upholstery of the living room chair and the scum on glass walls of the balcony. The remotes for the old tube TVs worked sporadically. Bedding and towels were comfortable and of good quality and the kitchen was well stocked.
The pool area was nice, could have been great if it was maintained. The pool and hot tub are in need of a good scrub. The clock in a very central spot wasn't working and always read 530p. (Thinking a simple battery might have done the trick?) Did like that you were able to take refreshments to the pool area if they were put in one of the plastic cups supplied.
The comp continental breakie was very sparse and no one seemed to be available to replenish coffee and take away garbage. I'd suggest adding hard boiled eggs and maybe yogurt? Ive seen this offered at hotels that don't have 'luxury' in their name.
Lunch options were great and good value. Dinner options limited but those we tried very tasty with friendly service.
I would like to return in winter when the resort is busy and all services are available as I suspect it would be a happening spot. I'd even return in the 'off season' again as I now know what to expect. It was pretty good value for price paid.

  • Stayed: August 2013
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1  Thank travelbeth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk at Lizard Creek Lodge, responded to this reviewResponded 27 February 2015

Thank you for your review. Your feed back is greatly appreciated.

Warm Regards,

Lizard Creek Lodge

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Reviewed 23 August 2013

We stayed here for 2 nights on our way from Idaho to Edmonton and enjoyed the lovely scenery, the mountain views from the pool and upgraded suite! Very spacious and well equipped; really great after 6 nights of camping in a tent;). The pool and gym are very good, and the complimentary continental breakfast is more than adequate. There's a laundry on site. The lodge is about 4 kms west of Fernie and right at the bottom of the ski hill.
We enjoyed a good family hike in Fernie Provincial Park at Island Lake, the trails were well signposted.

Stayed: August 2013, travelled with family
1  Thank MooseRobbins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk at Lizard Creek Lodge, responded to this reviewResponded 27 February 2015

Thank you for your review. Your feed back is greatly appreciated.

Warm Regards,

Lizard Creek Lodge

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Reviewed 20 August 2013

We have stayed in the Lizard Creek condos for 2 weeks every summer for the last 14 years. This year was very disappointing in the area of service. New management has instituted a "replenishment" policy rather than housekeeping: "fresh towels/garbage removal each day, sheets changed every 4 days." Two of the days we had no service at all; the sheets were changed only once during our 14 days after we complained for 2 days to the staff. No cleaning whatsoever. They appear woefully understaffed in housekeeping for the volume of people needing service. If you plan on staying for more than a long weekend, bring your vacuum and cleaning supplies! The end result is that the rooms are showing the effects of this new policy -- burnt out light bulbs not replaced, grime around the Jacuzzi jets, could write your name in the dust on the bathroom light shades, etc. These rooms had been wonderfully maintained in prior years.

On the positive side, they have upgraded the fitness center with great new equipment. However, it took 2 days to get the sanitizer bottle/towels replenished, and there was only one day that the room was air conditioned.

Maintenance was very prompt (our dead bolt wouldn't lock, fixed a leaking bathroom faucet).

Staff was very friendly and courteous; upon arrival, we found a bottle of wine & fruit plate awaiting us in recognition of our years of patronage -- a very nice touch! The location is great, on the ski slopes away from town (lots of mountain bikes in the summer!). Condos are spacious and well laid-out, full kitchen with washer/dryer.

  • Stayed: August 2013, travelled as a couple
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2  Thank B_Bearz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk at Lizard Creek Lodge, responded to this reviewResponded 27 February 2015

Thank you for your review. Your feed back is greatly appreciated.

Warm Regards,

Lizard Creek Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lizard Creek Lodge

Address: 5346 Highline Dr | Fernie Alpine Resort, Fernie, British Columbia V0B 1M6, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Fernie
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Fernie
#3 Family Hotel in Fernie
Price Range: £104 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lizard Creek Lodge 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Lizard Creek Lodge is in the perfect ski-in/ski-out position at Fernie Alpine Resort. The outdoor pool and hot tubs overlook the mountains. There are 14 units in the main lodge and 85 residential style condos in two other buildings. Each of our luxurious suites has differing configurations from tudios, one, two and three bedroom suites. They all feature fully equipped kitchen, gas fireplace and private balcony. You'll enjoy coming home and putting your feet up after a great day on the hill. We offer the only full service property on the mountain, with on-site restaurant and day spa. If you are looking for more than just accommodation, we can provide you and your family with the ultimate resort experience. Open year-round. ... more   less 
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Also Known As:
Lizard Creek Hotel Fernie

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