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“Good, could be better!”
Review of Lizard Creek Lodge

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Lizard Creek Lodge
Ranked #2 of 22 Hotels in Fernie
Certificate of Excellence
Reviewed 20 February 2014 via mobile

We stayed here last year with our kids in a two bedroom condo. Loved it, other than the beds were very hard. This year, we rented same two bedroom condo, different building this time. Everything is very similar to last year.
The condos are well stocked and just the right size.
This year, we noticed the cleaning staff is very rushed, knocking on the door asking if you want your room serviced. If you say yes (they refresh towels, make beds, empty garbages, that's it) they seem quite annoyed. One girl told me that there was only 4 on staff and they had no time to do a good job.
So, come on management! Hire some additional staff! We are paying $650 a night! We should have full service every day. Including bathrooms cleaned, floors swept, etc!
There is also an issue this year of no pool towels at the main building. Several times we got out of hot tub to find no towels!!
Other than these few issues, the place is great.

Stayed: February 2014
Thank Sundance1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded 21 February 2014

Dear Sundance,

Thank you for your review, we really do appreciate it. We are also glad to hear that you enjoyed your first stay and returned to Lizard Creek Lodge, we do hope you will return again in the near future.

Our apologies if you felt the Housekeeping service you received was rushed, that is not our intention.
If may clarify this, the housekeeping service is a Vacation Style service. Therefore as you mentioned the service you received is the daily service until the fourth day when sheets are changed, bathrooms and floors are completely cleaned. If you do require any extra service throughout your stay please don't hesitate to contact the Front Desk who will notify Housekeeping.

We do try our best to ensure there are towels for the hot tub at all times unfortunately you were on the receiving end of this, which we apologize for. Please notify the Front Desk for any queries, concerns or problems and we will do our best to resolve the situation.

If you would like to discuss anything further please don't hesitate to contact my self via guestservices@lizardcreek.com.

Kind Regards

Nikki Ferris
Front Desk Supervisor

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617 - 623 of 704 reviews

Reviewed 20 February 2014

Fantastic location. A hidden gem. Management and service is A+. World class egg benedict with breakfast was delivered right on my comfy bed. Food is little pricey but has that ultra upscale ambiance. All together a must stay. Recommended to all my friends and family. Will be back in summer

  • Stayed: February 2014, travelled as a couple
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Thank Shawon_pagla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded 21 February 2014

Dear Shawon_pagla

We are very glad to hear that your recent stay with us was enjoyable and everything was to your liking. Thank you for taking the time to review the Lizard Creek Lodge we appreciate it.

We hope to see you again in summer, until then take care.

Kind Regards,

Nikki Ferris
Front Desk Supervisor

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Reviewed 17 February 2014

The rooms have large bedrooms but small living area. The furnishings are old and well worn. The kitchen is stocked with a mixture of style that look like they were purchased from Goodwill. Dishwasher didn't work properly. Hardly any clothes storage which is a problem for a ski holiday. Housekeeping was awful. Aside from making the bed they did hardly anything else - didn't replace tissues or toilet paper unless asked. Didn't replace towels. Didn't tidy up. Lots of people at the front desk but overall poorly managed.

Restaurant and lobby were beautiful overlooking the mountain and with a huge central fireplace open on 4 sides. Food was very good. Restaurant service was good.

Internet was horrible and wouldn't work in any of our rooms despite the fact that we were just a few steps off the lobby. Front desk people really didn't care.

The only reason to stay here is the location, which is perfect, as there is a chair lift right outside the back door.

  • Stayed: February 2014, travelled with friends
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1  Thank Corey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded 19 February 2014

Dear Correy,

Firstly I would like to thank you for reviewing the Lizard Creek Lodge and providing constructive criticism.

I would like to touch on a few subjects if I may. In regards to the dishwasher, unfortunately if we are unaware of items being out of order during your stay we are unable to repair them. If you advise the Front Desk of the inconveniences we are then able to try to solve them. Housekeeping services the rooms daily, towels are replaced if left in the bath tub although are unable to touch guest belongings. On the fourth day Housekeeping will provide a “tidy up”.

Our apologies for the WiFi inconvenience, due to our location we have been experiencing difficulties which we are currently in the process of upgrading the service for all areas of the lodge. The Front Desk agents in this particular situation are only able to do so much.

We are glad to hear you enjoy the restaurant, view and surrounding atmosphere. We are also happy that you enjoyed the convenient location for the skiing.

If you would like to discuss this further please don’t hesitate to contact myself directly via guestservices@lizardcreek.com.

Kind Regards
Nikki Ferris
Front Desk Supervisor

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Reviewed 15 February 2014

The location is fantastic. We were a group of 3 couples who had rented 3 mini-suites (2 of which were adjoining). You could clip into your skis beside your patio and ski to the bottom of the lift. At the end of the day you could keep enough momentum to ski right back up to your patio.

The accommodations were very nice; comfortable bed, good TV, fireplace, full size fridge and stove with all the kitchen basics provided.

Friendly, helpful staff and an excellent restaurant.

The 3-course Table d'Hote on Saturday night was exceptional.

Room Tip: If you don't mind the roughly $300 per night the ground floor mini-suites are well equipped with...
See more room tips
  • Stayed: January 2014, travelled with friends
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Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded 17 February 2014

Hi David,

Thank you for your great review, we really appreciate it.

We are very pleased to hear you enjoyed your stay with us and took advantage of the great ski in, ski out location. We hope that your next visit will be just as wonderful. Please let us know when booking to receive 15% off.

Kind Regards,

Nikki Ferris
Front Desk Supervisor

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Reviewed 11 February 2014

Not bad at all


We always read previous review in trip advisor before we select a hotel. After reading some of the old review we took a chance and book at Lizard Creek Lodge.

We have a complete opposite perception towards this hotel. From the moment we arrived to the moment we left we were made to feel welcome. Everything about it feels luxurious and they seem to go the extra mile to provide little extra.

Excellent housekeeping and front desk service. Very clean and feel at home type of hotel. Only breakfast should be better (make it buffet) and better priced.


We will definitely return next year.

  • Stayed: January 2014, travelled with family
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Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded 11 February 2014

Dear John,

Thank you for your wonderful review of the Lizard Creek Lodge. We are very please to hear that you and your family enjoyed your stay with us.

We appreciate your suggestion for breakfast and will forward this on to the appropriate department.

Please don't hesitate to contact myself when making your next booking to receive 15% off.

Thank you again, hope to see you again soon.

Kind Regards,

Nikki Ferris

Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

Despite the great ski in and out location and really nice facility, lizard creek is very dated and has terrible service. The maids routinely missed cleaning the rooms entirely -- even not making beds, the wifi service was extremely slow or not working ( even in the lobby), and basics such as a coffee station for early risers was absent. Worst of all, despite leaving a message for the general manager to provide some constructive feedback, we never received a call back. Too bad - we will return to fernie often but not to this outdated and poorly serviced hotel.

Stayed: February 2014, travelled with friends
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded 10 February 2014

Dear Richard,
Firstly we would like to thank you for taking the time to write this review although we are very disappointed to hear that you did not receive the service quality we strive to achieve here at Lizard Creek Lodge.

We would like to apologize to yourself and to any other guests that accompanied you on this recent trip for the difficulties you faced during your stay.

We do encourage our guests to complete the Guest Services Survey (GSS) which are located in each room to provide any feedback which they believe reflects their experience and would help improve the facilities services in any way.

Unfortunately the Front Desk Manager attempted to phone you in regards to the matters you expressed to the Front Desk during your stay although was unable to get in touch with you each time. If you would like to discuss any of the concerns you have mentioned further please don’t hesitate to contact myself Nikki Ferris at guestservices@lizardcreek.com

We do hope that a second chance to redeem ourselves would be possible on a future trip to Fernie.

Kind Regards

Nikki Ferris
Front Desk Supervisor

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Reviewed 6 February 2014

We were transferred to this hotel due to a booking error at Fernie Slopeside Lodge.

The hotel is excellent for ski in and out. The ski lockers provided are well ventilated and secured.

The reception staff did not know how foam or feather pillows feel and requested maintenance to bring 2 foam pillows. Maintenance brought 1 foam and 1 feather pillow.

The hotel does provide wifi, though if you want reception, go down to the ski entrance where the antenna is located. Wifi reception in the rest of the hotel is dodgy at best.

The room was clean and well maintained. The appliances need an upgrade though (there was a VHS and DVD combo player with a CRT TV on top). The bed needed replacing (I could feel the steel of the spring pushing against the bone). The room did look great though and the eating table was a welcome addition.

The hot tubs provide for a spectacular view and are well maintained.

  • Stayed: January 2014, travelled with family
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Thank Pieter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded 10 February 2014

Dear Pieter,

Thank you for the review and feedback, we appreciate you taking the time out of your day. We are happy to hear that you enjoyed the location and some of the facilities we provide here at Lizard Creek Lodge.

We have duly noted the suggestions you have made and hope the next time you visit Fernie and us here at Lizard Creek Lodge your stay will be incomparable.

If you would discuss any of the concerns further please don’t hesitate to contact myself Nikki Ferris, Front Desk Supervisor at guestservices@lizardcreek.com

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lizard Creek Lodge

Address: 5346 Highline Dr | Fernie Alpine Resort, Fernie, British Columbia V0B 1M6, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Fernie
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Fernie
#3 Family Hotel in Fernie
Price Range: £102 - £323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lizard Creek Lodge 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Lizard Creek Lodge is in the perfect ski-in/ski-out position at Fernie Alpine Resort. The outdoor pool and hot tubs overlook the mountains. There are 14 units in the main lodge and 85 residential style condos in two other buildings. Each of our luxurious suites has differing configurations from tudios, one, two and three bedroom suites. They all feature fully equipped kitchen, gas fireplace and private balcony. You'll enjoy coming home and putting your feet up after a great day on the hill. We offer the only full service property on the mountain, with on-site restaurant and day spa. If you are looking for more than just accommodation, we can provide you and your family with the ultimate resort experience. Open year-round. ... more   less 
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Also Known As:
Lizard Creek Hotel Fernie

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