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“Great Stay”
Review of Lizard Creek Lodge

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Lizard Creek Lodge
Ranked #2 of 22 Hotels in Fernie
Certificate of Excellence
Weyburn, Canada
1 review
“Great Stay”
Reviewed 29 March 2014

This property was very beautiful, the staff was very helpful, polite, and talkative. They were always ready to go out of their way to help in any way. The housekeeping was not great - we found items on the floor and under the couch which did not belong to us, which included nail clipping, and sunglasses. Other than this I would highly recommend this property

Room Tip: The 2 bedroom unit is amazing, met a gentleman in the hot tub who lives there year around was great...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review, 30 March 2014
Dear Steve D,

Thank you for your review. We are so glad to hear that your stay with us here was a "Great' one. Our Apologies for the findings in your room.

Hopefully we will see you again soon. Please let us know when you booking next for a 15% discount just for writing this review.

Kind Regards,

Nikki Ferris
Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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639 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Edmonton, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014

My son and I stayed here for our annual trip to Fernie this year. Last year we stayed at another ski in out accommodation but this year I was looking for something that had a kitchen to reduce the cost of staying in a resort area. This hotel did not disappoint.

We were very luck and had our studio room upgraded to a 1 bedroom plus loft. The fireplace was amazingly helpful after a day of rain skiing we were able to dry out all of our wet clothing in a matter of hours and we were able to head out again for our last day. and the soaker tub was very useful for easing my sons sore muscles.

The front desk staff was extremely friendly and helpful. My only complaint would be that there was a section of carpet that was threadbare and right over a tack strip, I never stepped on it but i'm sure it would hurt if someone did.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review, 19 March 2014
Dear Alexandra L,

Thank you for your review of Lizard Creek, we very much appreciate it. We are very happy to hear that you and your son enjoyed your stay with us and took advantage of the facilities.

Hopefully we see you again, please let us know when your panning your next visit for a 15% discount off your next stay.

Kind Regards,

Nikki Ferris
Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 16 March 2014

This is our second stay at Lizard Creek, and we really enjoyed the experience. The facilities, location and staff are second to none. We were well looked after by Karan and his staff. The restaurant was excellent. We would book again next year without hesitation.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank martinoski2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review, 19 March 2014
Dear martinoski2014,

We are so glad to hear that your second stay with us was as enjoyable as the first . We are always happy to hear from our return guests.Thank you for your review, we really appreciate it.

Please let us know when you will be visiting us again for your 15% discount just for this review.
Take care.

Kind Regards,
Nikki Ferris
Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Missoula, Montana
1 review
Reviewed 8 March 2014

The location comes at a cost, but service, food, staff, skiing, and related amenities were all first rate. My son and I took full advantage of the hot tub, weight room, and steam room. The kitchen in our suite was well-appointed and very serviceable. The lodge could use a few more luggage carts to get from underground parking to the rooms, but that's about the only thing I can fault. And that's what sons are for...

Room Tip: Ask for a room away from the automatic garage doors.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jockc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review, 9 March 2014
Dear Jockc1,

Thank you so much for your review. We are so glad to hear that you and your son enjoyed your stay and made full use of the amenities available.

We appreciate the suggestion of more luggage carts, we will defiantly look into this.

On your next visit back to Lizard Creek Lodge please let us know about your great review to receive 15% off your next stay.

Thank you again!

Kind Regards
Nikki Ferris
Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
Reviewed 24 February 2014

We stayed in Lizard Creek many times in the past but this was the best stay we have every experienced. The buildings are pretty well maintained. The accommodation were above reproach "CLEAN". Fantastic snow and friendly helpful people working there. Every staff we encountered during our stay was very service oriented. We really enjoyed the interaction with the front desk staff and they knew our entire family by name.
A thumbs up from us as we felt like we were treated like 5 star guest. Everything we required during our stay was delivered.
Most highly recommend.

Room Tip: Room in the lodge would be preferred.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steven j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review, 25 February 2014
Dear Steven j,

Thank you for your wonderful review, we appreciate it. We are glad to hear that your stay with us was to your expectation. Also thank you for bringing the snow with you.
We hope to see you again in the near future. Please ensure you mention your review to receive 15% off your next stay with us.

Kind Regards,

Nikki Ferris
Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 February 2014

PROS: large 1 bedroom condo, 2 tv's (bedroom and living area), 2 bathrooms, sofa bed, sofa, fireplace, balcony, large kitchen well supplied, wi-fi, GREAT STAFF all around - front desk, restaurant, great Starbucks coffee, ski rental/lift tickets sales. Good fitness room, never tried out the hot tubs nor steam room but it was all there. LOCATION - ski lift right out the door - ski in/ski out. We could walk over to Kelsey's Restaurant, more ski rentals, retail shop (4 minute walk or so). Underground Parking! nice. We didn't need any housekeeping services as we were only there 2 nights and I prefer no one in my space. They came to the door and we replenished some coffee & creamers :)
CONS: Pricey. You pay to be on the hill! Our room was located above the garage door so we could here the door open and close day and night as vehicles came and went. Not supremely noisy, but noticed it once and awhile.
We were here during the second busiest week of the year and all was very efficient and fabulous!

Room Tip: There will be a few rooms located directly above the garage door to underground parking. It's sl...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QuinceyCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review, 25 February 2014
Dear Quincey,

Thank you reviewing the Lizard Creek Lodge, we really appreciate you taking the time to do so. We are happy to hear you enjoy the location and you stay with us here. We do hope you return within the near future and get a chance to enjoy the facilities as you mentioned.

Our apologies though for the noise from the garage. If you choose to stay with us again please let us know either phone the Reception on the toll free number 1877-228-1948 or email info@lizardcreek.com and please, your more then welcome to request a room away from the garage. Also let us know about this review and receive 15% off your next stay.

Thank you again.

Kind Regards,

Nikki Ferris
Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 February 2014 via mobile

We stayed here last year with our kids in a two bedroom condo. Loved it, other than the beds were very hard. This year, we rented same two bedroom condo, different building this time. Everything is very similar to last year.
The condos are well stocked and just the right size.
This year, we noticed the cleaning staff is very rushed, knocking on the door asking if you want your room serviced. If you say yes (they refresh towels, make beds, empty garbages, that's it) they seem quite annoyed. One girl told me that there was only 4 on staff and they had no time to do a good job.
So, come on management! Hire some additional staff! We are paying $650 a night! We should have full service every day. Including bathrooms cleaned, floors swept, etc!
There is also an issue this year of no pool towels at the main building. Several times we got out of hot tub to find no towels!!
Other than these few issues, the place is great.

Stayed February 2014
Helpful?
Thank Sundance1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this review, 21 February 2014
Dear Sundance,

Thank you for your review, we really do appreciate it. We are also glad to hear that you enjoyed your first stay and returned to Lizard Creek Lodge, we do hope you will return again in the near future.

Our apologies if you felt the Housekeeping service you received was rushed, that is not our intention.
If may clarify this, the housekeeping service is a Vacation Style service. Therefore as you mentioned the service you received is the daily service until the fourth day when sheets are changed, bathrooms and floors are completely cleaned. If you do require any extra service throughout your stay please don't hesitate to contact the Front Desk who will notify Housekeeping.

We do try our best to ensure there are towels for the hot tub at all times unfortunately you were on the receiving end of this, which we apologize for. Please notify the Front Desk for any queries, concerns or problems and we will do our best to resolve the situation.

If you would like to discuss anything further please don't hesitate to contact my self via guestservices@lizardcreek.com.

Kind Regards

Nikki Ferris
Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lizard Creek Lodge

Property: Lizard Creek Lodge
Address: 5346 Highline Dr | Fernie Alpine Resort, Fernie, British Columbia V0B 1M6, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Fernie
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Fernie
#3 Family Hotel in Fernie
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Lizard Creek Lodge 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Lizard Creek Lodge is in the perfect ski-in/ski-out position at Fernie Alpine Resort. The outdoor pool and hot tubs overlook the mountains. There are 14 units in the main lodge and 85 residential style condos in two other buildings. Each of our luxurious suites has differing configurations from tudios, one, two and three bedroom suites. They all feature fully equipped kitchen, gas fireplace and private balcony. You'll enjoy coming home and putting your feet up after a great day on the hill. We offer the only full service property on the mountain, with on-site restaurant and day spa. If you are looking for more than just accommodation, we can provide you and your family with the ultimate resort experience. Open year-round. ... more   less 
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Also Known As:
Lizard Creek Hotel Fernie

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