I was there for a wedding for three days. They didn't clean my room once. Nothing. And they didn't clean or change the garbage or do anything to the bridal suite. We went for breakfast, 18 of us. Two hours later we finally all had our food. Two hours!
They didn't let is check in even 15 minutes early, though the room had been ready for hours. The staff had no idea what was up and couldn't answer even the simplest questions. It ruined what was otherwise a very fun weekend. Don't go unless you want the worst customer service ever.
- Official Description (provided by the hotel):
- Lizard Creek Lodge is in the perfect ski-in/ski-out position at Fernie Alpine Resort. The outdoor pool and hot tubs overlook the mountains. There are 14 units in the main lodge and 85 residential style condos in two other buildings. Each of our luxurious suites has differing configurations from tudios, one, two and three bedroom suites. They all feature fully equipped kitchen, gas fireplace and private balcony. You'll enjoy coming home and putting your feet up after a great day on the hill. We offer the only full service property on the mountain, with on-site restaurant and day spa. If you are looking for more than just accommodation, we can provide you and your family with the ultimate resort experience. Open year-round. ... more less
- Reservation Options:
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- Also Known As:
- Lizard Creek Hotel Fernie