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“Horrible”

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Fernie Stanford Waterslide Resort
Ranked #5 of 22 Hotels in Fernie
Certificate of Excellence
Reviewed 7 April 2014

I have visited many vacation destinations as well stayed in many budget
hotels during my son's five years in minor hockey.
This was the worst night I ever spent in a hotel. The pillows on the bed
upstairs were covered in hair. We traded these in at the desk. When we
got into bed we discover the blanket was covered with corse, dark, hair..
yuck! We moved to the bed downstairs only to discover the mattress was
cheap, and hard as a rock. Fred Flintstone would enjoy it! There was also crumbs under the pillow.The bedding was badly in need of replacing,as it was a old, ratty, bedspread with an equally old blanket. It was obvious the beds had not been washed, only made. We did not move our children late at night, but told the desk lady in the morning. We got up at six just to get out of there.No discount at all. The bathtub also would not drain, and the toilet would not flush properly. The pool was o.k. but the towels were cheap, ripped and needing replacing. I agree with other reviewers who say this is a case of money coming in, but no money going out to maintain
the place. Stay at the Best Western down the street as we did after, it was
nice, for only a few dollars more.

Stayed: April 2014, travelled with family
2  Thank jordan w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 9 April 2014

We are very concerned to hear about your experience at our resort, Jordan. We strive to maintain a high standard of comfort and cleanliness in our rooms, and the issues you have described are unacceptable by any standard (even Fred Flinstone’s!).

We strongly believe that we offer the best value in Fernie for full-service resort accommodations, providing superior onsite amenities, more room options and better service than our competitors. Your experience was not up to par and we would like the opportunity to regain your confidence in our resort. Please contact our manager Joan at 1-877-423-5600 to discuss your situation and work towards a resolution.

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210 - 216 of 313 reviews

Reviewed 3 March 2014 via mobile

Me and my partner stayed here for 2 weeks during the 'cold snap' had a wonderful time. Even though its not centrally located the adavntages far outweigh the disadvantage of location. the staff are friendly and very accommodating. The curry house serves excellent food and the facilities are top notch. We even got a room upgrade on arrival. Now we're home we're missing the nightly Jacuzzis immensely! Would definitely recommend to anyone

Stayed: February 2014, travelled with friends
Thank frontside_three
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 6 March 2014

Thank you very much for taking the time to provide feedback for our hotel! We're very glad to hear that you and your partner enjoyed your stay with us. Glad you weathered the cold-snap by keeping warm in the Jacuzzi and enjoying our on site dining as well. Hope to see you on your next trip to Fernie!

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Reviewed 22 February 2014

We booked into this hotel because it was one of few available at the time. We only needed one night. (We were at another hotel for the first 3 nights of our vacation in Fernie but couldn't get a room for the 4th night.) We paid a premium price for a room with a loft and 2 double beds below. It wasn't worth it. The hotel needs a lot of upgrading. A lot of small repairs would help but it really needs an entire facelift. The Waterslide was nice to have but even that didn't make it worth the extra cost. The continental was acceptable but they cheaped out on things like no-name cereal and powered cream. The margarine was ice cold and impossible to spread. It was clean for the most part but the water reservoir in the in-room coffee maker wasn't clean. The in room DVD player was a nice touch except it didn't work. There was a good selection of movies to rent.
There are much nicer hotels in Fernie for less money.

Room Tip: The loft room was actually quite small.
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  • Stayed: February 2014, travelled with family
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1  Thank Wendy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 8 April 2014

We appreciate the feedback, Wendy, and are sorry to hear that your experience didn’t meet with your expectations. We are always working to improve the guest experience at our resort and will take your suggestions into consideration in this process. If you would be willing to tell us more about your experience and discuss a possible resolution, please contact our manager Joan at 1-877-423-5600.

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Reviewed 8 February 2014

I am writing this review having consumed a lovely meal at the indian restauant in the hotel (thanks Bobby). We have been back to the Stanford a number of times and have always had a excellent stay, the staff are friendly and helpfull and provide great advice on places to go in Fernie when asked. The views from the hotel are spectacular and the hot tub is awesome, especially when it snows. We have not used it but it has ski and board rental on site.
We have stopped at other places in fernie the Stanford is out of town but is not much in a taxi and is very close to the ski hill.
Many thanks to Joan, the manager and all her staff who look after us on every visit.

Stayed: January 2014, travelled with friends
Thank ross s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 24 February 2014

Thank you very much for taking the time to review our hotel! We always love to hear from our guests. Very glad to hear that you were happy with our hotel, facilities, dining options, and staff! Look forward to seeing you on your next trip!

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Reviewed 11 January 2014

This hotel was on par with most economy hotels. The rooms were clean and nice enough and the staff helpful and friendly. Continental breakfast had the usual fare. And people seemed to really be enjoying the pool and waterslide. The location is between the town and the ski hill. On the negative side of things, the queen beds were atrociously uncomfortable. The thin mattress had no support and would "v" so that we were constantly sucked into the center and ate a few elbows throughout the night. The heater was hard to adjust so that it was either cooking hot or cold. Eventually we just turned it off. Might be worth paying a bit more for a better sleep.

  • Stayed: January 2014, travelled as a couple
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Thank Gordon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 13 January 2014

Thank you very much for taking the time to provide feedback for our hotel, we always love to hear from our guests!. We're very glad to hear that you found our rooms to be clean and our staff to be friendly and helpful. We're sorry that you did not find the beds to your satisfaction. We hope to see you on your next trip to Fernie!

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Reviewed 9 January 2014

Have just got back to UK from another fabulous time at Stanford Resort in the brilliant Fernie! Staff, room, service and curry could not have been better. Everyone is so friendly and helpful making us feel very welcome and looking after us, even after nearly 24 hours travelling to get there! Even though the hotel was busy over the Xmas and new year period, we were very well looked after and staying in a fabulous family room - loads of space and beds for all of us. Cannot wait to go back again as soon as we can. Ski-ing in Fernie is the BEST and Stanford is ideally placed half-way between ski hill and town making it easy to get to either, even without our own transport - ski bus picks up right outside and also evening bus into town is great.

  • Stayed: December 2013, travelled with family
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Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 13 January 2014

Thank you very much for taking the time to review our hotel! We're so very glad to hear that you and your family enjoyed your stay over the Christmas holidays at our resort. It's great to hear that you found the staff, service, accommodations, and food all to your satisfaction. To top it off, it sounds like you had a great time on the slopes too! Hope to see you on your return to Fernie!

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Reviewed 20 December 2013

From the minute we walked in the doors of the Stanford Inn we knew we had found a hotel that we will go back to for years to come. Karen at the front desk was warm, friendly and helpful. the rest of the staff were great too. The rate was very reasonable per night. The pool and water slide and outdoor hot tubs were a blast. The continental breakfast was plentiful. The rooms were adequate for the price.

  • Stayed: December 2013, travelled with family
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1  Thank Allie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fernie Stanford Waterslide Resort

Address: 100 Riverside Way, Fernie, British Columbia V0B 1M7, Canada
Region: Canada > British Columbia > Kootenay Rockies > Fernie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 22 Hotels in Fernie
Price Range: £83 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Fernie Stanford Waterslide Resort 2*
Number of rooms: 118
Official Description (provided by the hotel):
Experience cozy accommodations at Fernie's Premiere Family Resort. Nestled between the Rocky Mountains along the Elk River, this full service hotel boasts unparalleled views in every direction. Fernie Stanford Resort features a large indoor pool, 166’ waterslide, outdoor hot tubs, 24-hour fitness centre, spa, free high speed wireless internet, river and mountain view patios and an outdoor fire pit. This Fernie Resort also offers private meeting rooms and elegant banquet facilities, perfect for your next corporate event or retreat. ... more   less 
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Also Known As:
Fernie Stanford Hotel Fernie

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