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“Too small..”
Review of Val des Neiges

Val des Neiges
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Val des Neiges
Ranked #2 of 3 Hotels in Beaupre
Toronto, Canada
Level 4 Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Too small..”
Reviewed 1 January 2014

We had rented a 3 bedroom condo in December. ..to accommodate 8 people.
It was really small and the living room didn't even seat all of us. There weren't enough cups for
us to have tea/coffee together.
I'm glad some of had brought towels from home because there weren't enough for us. Also
The wifi didn't work all the time.
Pool was nice, lobby was clean.

Room Tip: Ask for square footage when booking to ensure the size of the condo is worth it.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karima H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

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Rating summary
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Date | Rating
  • English first
  • French first
  • Any
English first
Montreal, Canada
Level 6 Contributor
157 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 1 January 2013

Family holiday for Christmas. There was a new building (Celeste) being built and the condos were promised to be ready! Our condo was on a floor where no other units were ready so the hallway was rough concrete...whatever, believe me that the whole place was a mess. Wires hanging from ceilings, if you took the elevator to the basement the door opened onto a sheet of plywood, no where to put garbage. Our condo itself was spartan. There were two 8x8 inch decorations on the wall, the flat screen tv had just been installed so wires spaghetting and originally misplaced drill holes in the wall exposed. Decorations included one! Fake plant the sized of a softball. Since we had paid full price expecting the condo to be 4* as advertised I asked for a rebate. The owner was rude and offered approx 10%. When I told him that I understood his situation, that they had rushed to get these condos habitable for Christmas and that I would expect that the condos would be much more warmly decorated he clearly stated (?lied) that no, that this is how the condos would remain and that they did not want to crowd the condo with too much furniture and decoration. Also BE CAREFUL that if you do decide to stay and that you are requesting a 3 bedroom condo that you check the number of bathrooms. Some of the 3 bedroom condos have only 1 bathroom, no powder room I.e. one toilet for 5 people. This is liveable but not ideal if you are trying to spoil yourself for a nice holiday.
On the upside the kitchen was well equipped and the staff at reception were extremely pleasant

Room Tip: As above be careful that if you are getting a 3 bedroom condo that you clearly ask for 2 bathrooms a...
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  • Stayed December 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Slabotsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Beaupre hotels

Kaplan, Louisiana
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 October 2011

This was a very nice hotel. I wish we could have been there when there was snow. The rooms were very comfortable, we even had a small balcony. Nice lodge atmosphere!! Very close to mountain ski slopes, also close to restaurants. No complimentary breakfast here. I called the dining room for a cup of coffee and was told it would be $8. Did not have coffee that morning!!

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massachusetts
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 July 2011

Decent choice in Beaupre located about 40 minutes from Quebec City (most hotels in the city were fully booked due to the Music Festival). Lobby is quite nice although public areas are very limited. There is an indoor pool which the kids loved but not much else (other than a small deck, sauna, small grassy area and a "Jacuzzi").

Rooms are of rustic decor although quite dated. Very strong air freshener smell upon entering the room. Each room has a balcony but very small -- barely big enough to fit 2 chairs. Bed spreads, carpet in corridors/rooms are due for an update.

Overall, it was an adequate stay for one night but a bit pricey for mid summer stay at an old 3-star hotel located outside the city.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank happytraveler999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
1 review
Reviewed 24 March 2011

The People from the hotel were really helpfull and lovely. The room was really good!! and the breakfast too. We had a quick stay but it was a great one!

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank tamanini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
1 review
Reviewed 19 January 2011

We stayed in this hotel during the Christmas break, and we loved every minute of it. Our room was clean and comfortable and had a loft, a fireplaces, and a jacuzzi. The staff was very friendly and helped us when we had to find someone to fix our car since we didn't speak French. There was a shuttle to the ski resort every 20 minutes, so we never had to wait for too long and kids absolutely loved to ride the old school bus. There was also a play room where you could leave your kids for some supervised activities (arts and crafts, puzzles, games, ping-pong and Wii) every night. The pool was nice, although the outside hottub was a little disappointing, but we used our in-room jacuzzi instead. We already are planning to go back to Val-Des-Neiges next year.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nyusha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Quebec
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 January 2011

We have been to Hotel Val des Neiges for the past 3 years now with my wife and young daughters, once in Jan and once at March break. Unfortunately, the hotel is going downhill every year.

Firstly, a real hotel should have an inroom safe and a fridge packed with atleast softdrinks and snacks. No safe, no fridge. Fine. OK, more like a motel.

We used to have comfortable beds but the hideaway bed in the Mezzanine is unbearably uncomfortable for adults and even young kids. It is impossible to regulate the temperature so that it is comfortable both upstairs and downstairs. When it is OK downstairs, the loft becomes a sauna. The advantage of the Mezzanine is a larger surface area and 2 television sets.

There used to be a buffet supper AND à la carte choice but no more. The food used to be 4 star but is now a quantum above fast food. The à la carte service at the restaurant was so bad last year that we decided to order only room service this year since the buffet was cancelled. Atleast with the buffet we could have had decent food and decent service (decent service since we were serving ourselves except for coffee and the bill for which we were still dependent on the overworked restaurant staff)

There used to be free coffee/hot cholocate and fresh cookies at 5pm every afternoon in the lobby which was great for the kids and there used to be a fire going constantly in the evening in the lobby foyer. No more. The lobby is now a cold and uninviting place. No one sits there to read or chat anymore. This place has lost its quaint and cozy soul. Real pity. It used to be a warm and enchanting family place.

We arrived back from our last day of skiing at Le Massif to find no hot water. Remember, this is January in Quebec. We were told by the serviceman that it would be up and running in another 20 minutes. After 20 minutes, the water was still cold. We had to call the front desk to ask and it was only then that we were told the hot water heater was defective throughout the hotel! What, are we in Punta Cana? Fortunately, the front desk became more accomodating and understanding after they detected some disatisfaction in my voice and repeated calls, and got us a warm shower.... in the next building. We had to walk outside in the January temperatures to take a shower in the changing rooms of the condo's pool next door. The receptionist at the condo was not pleased to see us. We were made to feel like unwanted immigrants.

Upon our return to our room, we ordered room service. The room service order took over an hour to get to our room. Apparently everyone had ordered at the same time.

Then the toilet broke in the middle of the night so we could not flush it. Fortunately, I managed to remove the top of the toilet and manually pull the cord to flush the toilet.

The people working at this place are very nice and friendly. Unfortunately, the place has been left to deteriorate by the owners and no amount of hospitality can make up for lack of hot water in the winter. I only have the highest regard for the staff and Ms Joannie Marcoux at the front desk. I wish I could write a better review but I hope this letter helps to turn things around for this hotel. We have had fun memories in the past here and it is very sad to see things have deteriorated so much.

There are other choices in the vicinity and I would encourage people to look elsewhere to compare and come up with their own enlightend choice.

TD
Montreal, QC

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Waynehicks1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managervdn, Responsable réception at Val des Neiges, responded to this review, 17 January 2011
First of all we’d like to thank you for taking the time to send us your comments. We will be doing the necessary follow-up regarding your recent stay at l’Hôtel Val-des-Neiges between Sunday January 2th and Wednesday January 5th.



I would like to bring to your attention that we have a guest services agent at the front desk 24 hours a day and that unfortunately; we did not receive one call or visit on your behalf except for the hot water incident that you mention in your e-mail.



You can find vending machines in different areas of the hotel and like many other big 4 star hotels, we provide security boxes at the front desk, free of charge. The comfort of the room is kept at 18 degrees during the summer and 20 degrees during the winter season. Every room has an individual, easy to regulate control panel. We have rarely received such negative comments regarding this matter and our staff, when made aware of the situation, is always very prompt to insure our guests maximum comfort.



The buffets or menus as well as the service offered during the festive season is always well appreciated. You mention the absence of the buffet service during your stay. This buffet was available between Thursday December 23rd and Saturday January 1st, at which time we were sold out.



The free coffee and cookie service offered in the lobby was still well appreciated between December 23rd and January 1st, like it always is year after year. Regarding the lack of hot water, this is in fact a regrettable event. The staff did intervene in a very effective way by offering our guests the use of the facilities at our nearby hotel partners. Our other guests appreciated the attentive gesture and all of the attention provided by our neighbours who always treat our guest with much respect and curtsey.



We guarantee our room service for food or beverages within 40 minutes of your call. After verification, we realize that the 40 minute delay was respected. In the case of the malfunctioning toilet, our agents at the front desk could have assisted you with this matter within minutes.



Thank your for your kind comments regarding the efficiency of our warm and welcoming staff who take pride in offering the Group Dufour 5 heart service. Be assured that our guests for the past 20 years have and will continue to appreciate the warm and respectful approach our hotel professionals care for our guests.



Management,
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Additional Information about Val des Neiges

Property: Val des Neiges
Address: 201 Rue Val des Neiges, Beaupre, Quebec G0A 1E0, Canada
Region: Canada > Quebec > Beaupre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Beaupre
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Val des Neiges 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Val Des Neiges Hotel Beaupre
Val Des Neiges Beaupre
Val Des Neiges Quebec, Canada - Beaupre

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