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“Another okay hotel in Peace River”

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Nova Inn Peace River
Ranked #7 of 8 Hotels in Peace River
Yellowknife, Canada
Level 5 Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Another okay hotel in Peace River”
Reviewed 10 February 2014

When we drive south from Yellowknife, I actually prefer staying in High Level as the hotels are better overall, but this one was okay for Peace River. It was a little loud the Saturday night we were there, but the front desk was helpful. The room was pretty clean and well appointed but the shower curtain was ripped and the corners of the room weren't super clean. We couldn't figure out how to use the fireplace.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NWTtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn Peace River, responded to this review, 13 February 2014
Thank-you for your review.
We are pleased to hear that our staff took good care of you during your recent stay with us.
We will be looking into the in room items you noted so that we may rectify them for future guests comfort as well.
We wish you many more safe travels.
All the best - Mindy Smythe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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61 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Grande Prairie, Alberta, Canada
Level 5 Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 December 2013

I have been staying at this hotel twice a month for over a year now and I find the staff awesome. They are always friendly and helpful. The rooms are great with fireplaces in every room also fridges, coffee makers, and iron and ironing boards. One of the best things I like about this hotel is that they have satellite TV not that boring cable. Finally for you smokers out there they also offer smoking rooms. They don't have a restaurant in this location so no room service but there are tons of places to eat in walking distance.

Room Tip: Rooms on the west side are quieter
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dale T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn Peace River, responded to this review, 6 December 2013
Thank-you so much for your review.
It is always a pleasure to receive great feedback from long term guests such as yourself.
We wish you all the best.
Sincerely - Mindy Smythe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Alberta
Level 4 Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 August 2013

Stayed here on business for one night. The room was on the 2nd floor. Had a fireplace, portable AC unit, one queen bed, large sitting area and a decent bathroom.

PROS:

-Clean & quiet
-Lots of room
-Fridge, microwave, coffee maker
-Fireplace
-Good firm bed
-Bathroom was clean, up to date
-Iron & ironing board
-Free DIY breakfast & decent selection of food
-Good location (restaurants, grocery)
-Friendly staff
-Good value

Cons:

-Front desk staff were slow at check-in
-Portable AC unit was a beast even though it did the job
-Parking is limited

Outside of the fireplace, this hotel is pretty average. No real bonuses here, but it seems reliable and a good spot to crash after a long day at work. I'll stay here again.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KOA3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn Peace River, responded to this review, 12 August 2013
Thank-you for your review.
It is through guest feedback such as yours that we continue to grow in our customer service and provide guests with a comfortable stay.
All the best - Mindy Smythe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2013

I stayed two nights at the Nova. The hotel itself was ok, nothing amazing but nothing horrible. However, the housekeeping staff were horrible. The first day the staff did not even bother to clean my room, I went downstairs for breakfast and returned to my room. When I left for the day I left the please clean sign on my door and my bed was not made, bathroom counter was not wiped. I had to call down to even get clean towels.

The second morning was the morning after I attended a wedding. At 7:55 am the housekeeping staff were knocking on my door. They woke me up! They knew I was checking out the same morning, and they woke me up. When I notified the front desk, they did not even apologize.

I really would not recommend this place.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn Peace River, responded to this review, 7 August 2013
Thank-you for your review.
We were very sorry to hear of your concerns with housekeeping. It is certainly not our practice to disturb guests early in the morning, and we wish to apologise for any incovenience this may have caused you.
You hope to have the ability to welcome you back to Nova Hotels in the future, so we can wow you with our expected customer service standards.
Sincerely - Mindy Smythe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 July 2013

Rooms in this hotel are really nice, they are clean and spacious and quiet unless you stay on a weekend and then it can be noisy due to the proximity of a casino immediately behind the building. Breakfast at this hotel is offered in the lobby and does not feel very inviting. The location appears to be more after thought than intended. It would be far nicer to have an area dedicated to the purpose.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vince - Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn Peace River, responded to this review, 26 July 2013
Thank-you for your review.
We always appreciate guest feedback and will certainly take your comments into consideration moving forward.
Thanks again -Mindy Smythe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Almere-Buiten, Flevoland, Netherlands
Level 5 Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2013 via mobile

We had a good sleep, although other guests arrived late and loud. breakfast is a simple DIY. rooms are OK.
The location is convenient. Nova Inn is close to Tim Horton's and Walmart. Would'nt mind staying here again.

Stayed July 2013, travelled as a couple
Helpful?
Thank Joep K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn Peace River, responded to this review, 23 July 2013
Thank-you for your review.
We wish you many great travels.
Sincerely- Mindy Smythe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Unity, Canada
Level 3 Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 July 2013

This is a mixed review. This hotel is a very nice and reasonably modern hotel. However, it is evident that it is hard to keep the hotel at the caliber it should be. Much of the clientele is hardworking folk ( I fit into this category too), who have somewhat dirty work clothes and boots and well...it transfers to carpets and furniture if folks aren't careful. So, while the hotel is kept pretty gosh darn clean in most regards, there is signs of premature ware and some ground in "ick". The room I had was a suite, which was a nice layout. The bed was comfortable. The complimentary toiletries (soaps, shampoo, ect) were of a much higher quality than most hotels. My room had a cabinet that had a fridge, microwave, coffee maker, cutting board, cutlery ect. (nice touch). However it might have been a good to have made the cabinets more permanent with a sink. As a result, the many previous guests must have washed their dishes in the marble bathroom sink, leaving deep gouges. The staff is pleasant, polite, and professional, but somewhat aloof. The walls and floors are thin so it is easy to hear neighbors, but the other guest where well behaved so it wasn't too bothersome. They had a guest appreciation supper, which was very nice. There is complimentary breakfast, it is on the very light side, and if you aren't there early you will miss out on juice. But Tim Hortons is right across, so it's only a hop skip and a jump to have a fuller breakfast.

My review relays a much more pessimistic aire than my experience. It really is a nice hotel, I am just held back from giving a better rating because of these factors. For the town, and the quality the price point seems exactly at the fair mark.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CBSandiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regi0nalsalesmanager, Regional Sales Manager at Nova Inn Peace River, responded to this review, 19 July 2013
Thank-you for your review.
We appreciate your feedback in all areas and will certainly look to improve where possible.
We hope to be able to welcome you back to Nova Hotels again in the future.
All the best - Mindy Smythe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nova Inn Peace River

Property: Nova Inn Peace River
Address: 8010 100 Ave, Peace River, Alberta T8S 1M5, Canada
Region: Canada > Alberta > Peace River
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Peace River
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Nova Inn Peace River 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Located in the heart of Peace Country, 200km from Grande Prairie, Nova Inn Peace River has everything you need to make your stay feel a bit more like home. Conveniently located along Highway 2, Nova Inn Peace River makes you feel welcome the moment you walk through the doors. Whether taking in the stunning scenery or friendly hospitality of our staff, we'll make sure you're well taken care of. ... more   less 
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