I have recently stayed Recidences mont tremblant. Stayed in the condhotel which had a good location in the old village. We were given the key to the first room. The smell was so horrible the door only needed to be partially opened to smell it. We called let them know they brought a key over to us didn't even check the room to see. We went over to our second room smelled like mold. Very disappointed went back to the main office received horrible treatment from the young man at the front desk as well as the manager. Got told if I wanted a 4 star I needed to pay for it (I bought this package on teambuy) replied back with I simply want a room that doesn't smell of mold when the door is opened. Then at first the manager wouldn't even come talk to us until I made it firm that I would like to speak to her. She was even more rude and said the person who brought us the key said the first room did not smell. He didn't even go in it. Her resoulution was to give us two keys for us to choose one. One was okay the other the same smell as the previous. 1/4 not having a smell of mold. Management didn't even care. Stay away!!
- Official Description (provided by the hotel):
- Residences Mont Tremblant offers various formulas and several types of lodging in the magnificent Mont-Tremblant region. Affordable and luxurious condos, small studios or vast residences are available for rental. Whether it’s for your holidays, a business meeting or simply to stay in the magnificent region of the Laurentians, Residences Mont Tremblant offers more than a hundred units for rental and accommodations for all tastes and budgets. ... more less