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Le Grand Lodge Mont-Tremblant
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Reviewed 5 February 2009

I was invited on a Familiarization tour at Le Grand Lodge in January 2009. The hotel invited event planners from Ottawa and Montreal along with their spouses for a complimentary weekend stay. This is a great way to market the hotel by allowing the planners to experience the hotel and see all of its amenities.

It was a wonderful experience. The staff were wonderful, the room was clean, spacious and the food was superb.

The hotel had organized a car rally with a great company called "Outeractive" which gave us the opportunity to see some very special areas surrounding Mont Tremblant and learn a bit of history. They provided cameras to take pictures of each site and gave each couple an album with all of the pictures we had taken during the car rally. It was a lot of fun!

I would highly recommend Le Grand Lodge to any organization planning meetings, conferences or small tradeshow. They have a good variety of meeting rooms within the hotel. Their Laurentian room is spectacular. It is located on the bottom floor and provides an amazing view of the lake. It is a perfect size for dinners, cocktail receptions and large meetings.

The hotel also has a good size pool, hot tub, games room and an outdoor skating rink. They also provide spa services on site.

I am looking forward to planning a business or personal trip to Le Grand Lodge in the near future.

It was a wonderful weekend!

  • Stayed: January 2009, travelled on business
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1  Thank lapoule42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2009

This review is in relation to skiing at the main Tremblant resort.

This is a good hotel, even if on within the main resort. However, Since we first stayed back in 2006 we have seen this hotel change and unfortunatley not for the better. We had two issues; 1) this year there was not porter service, we arrived at 10pm and after a short delay in being checked in was informed that there was no porter and that we would have to move our luaggage to our room our selves. This was some distance from receiption. 2) the reliability of the shuttle bus between the hotel and mount was not always good and we found ourselves oon several occasions waiting in the cold (-17!) for 45 minutes! This is not good when you have a 5 year old in tow.

We really like the atmosphere at the hotel but next year we will be trying a hotel in the resort.

  • Stayed: December 2008, travelled with family
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2  Thank mperry247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2009

I enjoyed my stay at the lodge and although I would recommend to others I would probably try a different hotel on a return trip to Mont Tremblant. I’ll try and explain why.

The Hotel sits a little way from the resort proper and is slightly isolated, although shuttle bus is frequent and was never overcrowded (the driver did say they sometimes struggle with the last run of the day) I would have preferred to be able to walk to and from my hotel to the slope during the day and to the bars and restaurants in a n evening rather than taking a cab (about $12 plus tip). Also we didn’t drive to the resort (flew to Montreal and then car up) and without a car to go shopping you cannot make the most of the kitchens in the rooms, it maybe stating the obvious but there is no where walking distance to shop. This is perhaps not an issue for you if you are driving/hiring a car.

The hotel rooms are well decked out and are comfortable, we had a brilliant view over the lake for our stay. There is a main road in between the hotel and the lake and hotel parking which maybe an issue if you have young children but it was never busy at night and external noise was never a problem. The noise problem we did have came from inside. The rooms come from the corridor in twos, so your first (locked) door opens to a small hall/corridor which you share with whoever is in the room next to you. The people next to us for the final 4 days used this as place to leave any random stuff they didn’t want in their apartment (7 pairs of shoes and 6 pairs of skates were there 24/7) and as a play room for the kids. The walls from there into our room were paper thin so it was at times like having five 7-10 year olds in the room with you. In fairness to the hotel we never asked them to do anything about this or gave them the opportunity to move us which judging by helpfulness with everything else I’m pretty confident they would have done.

The main plus in the hotel is its staff, a very friendly group and the bar staff, bellhops, maids were all very attentive. The only one who let the side down was a young brunette women on reception who looked at you with face that said “for god’s sake what now” if approached and would generally leave you standing at the counter all day unless you actually force her to make conversation. Everyone else on reception was fine although I did have to check in twice as they messed it up the first time, second time only took 5 mins so it was no big deal really. The lady in the boutique was really helpful in getting my snowboard serviced and on our first day when we had missed the shuttle bus into town and our room was not ready (we arrived early the hotel wasn’t late) one of the staff gave us a lift to the resort. Now that’s customer service.

  • Stayed: December 2008, travelled as a couple
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2  Thank Tommyboy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2009

The purpose of your trip is to ski at Mont Tremblant, and THIS HOTEL IS NOT AT MONT TREMBLANT. Le Grand Lodge is a 15 minute shuttle bus ride to get to Mont Tremblant. (Many area brochures call the Mont Tremblant ski area ‘the resort’. The ski area is a town at the base of the ski mountain.) Consequently, you get the full shuttle experience, which worked according to plan, but still involves waiting, carrying equipment, the drive, etc. Mont Tremblant is magnificent. When I return, I will stay at a hotel IN Mont Tremblant, and skip this shuttle nonsense. I do not see any advantage to staying outside “the resort” at a hotel such as Grand Lodge. And with a little research, you could get a hotel room at Mont Tremblant that looks out onto the ski mountain, rather than a parking lot and service area (see discussion at the end of this review).

Le Grand Lodge is basically a very nice lobby/bar area, attached to a slightly old hotel. The furnishings in our faux suite were not anywhere as nice as those in the lobby. Televisions are old and small, and one bedroom had no television at all. Bring your own light fixtures for your room (sarcasm), as apparently the hotel believes low wattage is the way to go. The bathroom, with all the lights on, is just plain dark. The bedrooms are only slightly larger than the beds in the rooms. The website claims every room has a kitchen. Our kitchen was properly equipped, and clearly nothing fancy.

What you get is a furnished apartment, with housekeeping services. A mediocre apartment. And if you do not get a nice view (see end of review), it is not even mediocre.

The look in the hotel lobby is very Adirondack, with logs and wood everywhere, as well as the obligatory gas fireplaces pretending to be real wood burning fireplaces. The lobby gives way to the bar, and the restaurant. We did not dine in the restaurant, which is apparently high-end. The bar food was pretty good, and the bar staff very friendly. The bar is on the lake side of the hotel, but the lake is not easily seen from in the bar.

The staff is very friendly. Housekeeping gives a surprisingly pleasant and genuine bonjour all day long. The staff is helpful. We asked about local restaurants, and got great information. There is a gift shop in the hotel, and its prices are reasonable, even for winter gear. Being an older property, the elevators are slightly inadequate for the number of rooms and guests. There is ample hot chocolate and sweets (free!) in the evenings if you want to spend time in the lobby. Bellman service is available if you ask for it on check-in.

Serious warning: The hotel entryway is not safe for winter weather. The overhang is inadequate, and thus the very large area in which cars pull up to load and unload is an uneven slippery, messy and unforgiving sheet of ice. There is a considerable risk of falling/slipping due to the ice. Through the four days of our stay, the hotel made no effort to remove the ice. This hotel merely does what others in the area did during our visit; they spread gravel across the ice to give traction. Even the short walk to the hotel shuttle bus is risky. The situation is aggravated by the hotel insisting on parking its courtesy van in front, thus taking up the little precious safe portion of the front area. The guest parking lot is across a moderately busy roadway (approximately 100 yards from the hotel entryway). The walk from the hotel doorway to this parking lot is especially treacherous when ice is on the ground (ie January to April?) due to the ice. The entryway is on a hill. If it weren’t so dangerous, it would be funny, and of course it is not funny at all. Handrails should be installed in certain places by the front doors and down toward the crosswalk to the parking lot. A covered walkway should be built out from the hotel doorway, and should extend to where the shuttle bus is located. Hats off to the locals used to managing the ice, but a hotel guest should not be subjected to this serious risk.

Big gripe: Disappoints me that something described as a suite would be a very ordinary apartment. Worse yet, while we did not spring for the lake view, it is not acceptable that the view we got was that of a parking lot and service area. What expectation would you have if the hotel website describes it as the “terrace or sunset view”? More disturbing, the phone representative said nothing when the ‘suite’ was booked.

When we arrived, we immediately expressed our disapproval about the parking lot and service area. We were told nothing else was available in the Grand Lodge. The next day, when we asked again, the staff offered to find us accommodations at another hotel. We were not interested in taking more chances and wasting time switching hotels, and begrudgingly stayed with the faux suite. We kept the discussion friendly, and got no satisfaction.

Even in email discussions with the hotel since our departure, the management stubbornly insists there is nothing wrong with what we got. Apparently, in their minds, when you do not pay for the enhanced view you take your chances on looking out on a parking lot. Sorry, fellas, but customers deserve better.

  • Stayed: December 2008, travelled with family
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3  Thank Rib8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgar_7, Manager at Le Grand Lodge Mont-Tremblant, responded to this reviewResponded 5 January 2009

Thank you for your assessment of Le Grand Lodge.

Your original message was heavily focused on the fact that you did not get a suite with a lake view. As we responded in our earlier correspondance, we would like to remind you that you specificaly did not reserve a suite with a lake view. Had you done so, we would have been eager to provide it at the time of reservation. We were fully booked during your visit and thus could not accomodate your late request.

The rest of your review seems to have been heavily influenced by our inability to provide you with a lake view suite and we are very sorry that you left Le Grand Lodge with a less than favorable impression.

Again, thank you for your review.

Michel Garnier
General manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2009

We just spent 3 nights at this hotel/resort for New Years. It is a very nice place, though I’m not real sure we’ll return.

Pros

The hotel and site: Almost all rooms (suites) directly overlook a large lake. Balconies are large and wide, and views fantastic. Overall the building seems to be quite good quality, and the main public areas are constructed with large logs. There is a pool – not enormous and without a great view, but fine and real clean, with a big Jacuzzi inside and a hot tub just outside – fun to sit in and watch the steam rise over the snow. They have a few exercise machines and a sauna & men’s and women’s steam rooms too.

Mostly very nice people are working there – Stephan (the head of all services), the woman working in the store, most of the front desk, the barmen… They are all friendly, easy to talk with and looking for ways to make your stay go well.

The bar area was very nice for an early evening drink – their scotch whiskey selection is very extensive, and the glasses of house white wine we had (not listed on the menu) were quite good. In the early evening they have some free good munchies out in the bar area and at the front desk.

While we didn’t eat there, the restaurant gets good reviews. Vegetarian options are not on the menu but they said they could prepare veggie dishes upon demand (better warn them ahead of time though), and their suggestions seemed quite good - not the “pasta primaver” with left over veggies from the freezer that you get at a lot of other places.

Minuses and a couple other comments.

Our suite was quite nice but in some ways abit weird or beginning to show signs of a need for some minor renovations. The bedroom is at the back of the suite and has no windows, but two large doors opening on the rest of the suite. The large king-size bed was of good quality but starting to sag abit in the middle. In the main room, there was a Murphy bed (good quality - real comfortable) and a small sofa bed too. They have the usual signs out, asking you not to over request towel changes, for example, to protect the environment and then they have those old real hugely wasteful gallons-of-water flush toilets – seemed hypocritical. The two TVs worked well but were older analog TVs, somewhat small, with cable but no DVDs hooked up.

You can bring small well-mannered dogs or cats to ground floor suites, but cannot leave them there if you leave the room. They cost $25 + taxes per night.

While the site is real nice, you are not beside anything except the lake – you’ll need a car, taxis or depend on their shuttle service (somewhat limited, only to the new Mont Tremblant area in the winter at least).

This place clearly caters to kids and their parents – there are some basic play rooms in the basement/ground floor, and loads of kids were there when we stayed there.

When we were there, about half the guests had huge SUVs and weren't always real pleasant - pushy people, the type who park their trucks in the hotel entrance with the motor running, and then disappear for half an hour to pack their bags, etc.

We did like the place though, but found it to be pretty expensive – I’d say the same thing about most restaurants we ate at in the area, too. Last summer we stayed at the Marriott in the new Mont Tremblant area, which also had suites. Comparing them, I’d say:
- Construction was of a better quality at the LeGrand Lodge, and the site there was much nicer. But you are somewhat isolated, unlike the Marriott which is in the center of the resort area.
- The Marriott had better designed suites – one bathroom (vs two at the LeGrand Lodge) but windows in the bedroom, somewhat prettier pictures and colors in our tastes, larger TVs, etc.
- The Marriott offered a basic breakfast with their rates in a crowded small lunchroom near the reception; the LeGrand Lodge had far better food but which was not included in the rate, and not cheap ($16 for adults, $8 for kids).
- Parking was free at the lodge, and not at the Marriott, unless you accepted to park down below at one of the public parking lots.
- But the Marriott cost about $75 less per night when we were there.

That said, these are both excellent options of real different styles, in a beautiful active area that is, on the whole, getting to be pretty expensive…

  • Stayed: December 2008, travelled with family
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3  Thank Tom11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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