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“quite disappointed ...”
Review of Fairmont Tremblant

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Fairmont Tremblant
Ranked #1 of 30 Hotels in Mont Tremblant
Certificate of Excellence
GreenLeadersSilver level
Montreal, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“quite disappointed ...”
Reviewed 8 August 2014

first-off, this hotel has a plaque at their entrance claiming to be a 5 stars category hotel.. humm. what really disappointed me was their level of quality of their customer-facing services. i have three simple examples that occurred within hours. 1- it took us (and other customers) 20 minutes to be seated at a table for breakfast ... when the restaurant was half empty. the young lady that has a great responsibility to seat us, was truly faulty (can't understand she was picked to do that job). 2- with a total of 5 customers waiting for their check-out and 3 desk clerks, it took me another 20 minutes to finally check-out. bottomline, they have no appreciation (nor understanding) of what is a fast and effective service to customers. 3- the concierge forgot to give me back my credit card (that was necessary for a deposit for bikes). thus i needed to cancel my card one i was away form the hotel. 4- no free internet! you need to register yourself to their "president club" site ... what is this nosense!"/$%?&*
if you go to Mt-Tremblant, please do not pick the Fairmont, they are so many other hotels to pick from. i know i will never go there again. that's my word of advise to you! S.é

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Stephane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cmtmanager, General Manager at Fairmont Tremblant, responded to this review, 26 August 2014
Dear Stephane D.,

Thank you for staying with us at the Fairmont Tremblant and for taking the time to share your comments. I’m very sorry to see that your stay was not up to our usual standards. Please be assured that your experience is not typical of the kind of service we strive to achieve.

Once again, thank you for choosing to stay at the Fairmont Tremblant. We look forward to welcoming you back in the future.


Kind regards,

Louise Champagne, General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Pierrefonds
1 review
Reviewed 7 August 2014

I always stay in Fairmont Hotel ( Tremblant ) the location and the view form the room is incredible the smiling on the face of every one of the staff is unbelievable I recommend this hotel to every one so they can share my experience
Thanks to every one at the Fairmont.
Henry

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Henry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cmtmanager, General Manager at Fairmont Tremblant, responded to this review, 26 August 2014
Dear Henry A.,

Thank you for this wonderful feedback. We are so delighted you enjoyed your stay and hope to welcome you again.
Best regards,

Louise Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec
1 review
Reviewed 6 August 2014

We always enjoy the Tremblant Fairmont. Nice staff, comfy rooms, clean, nice grounds. Only beef is that the gym is small and equipment outdated. Like the pool area, although it can get a little cramped at times.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cmtmanager, General Manager at Fairmont Tremblant, responded to this review, 26 August 2014
Dear David H.,

Thank you for your review.
Hope to welcome you again soon.

Regards,

Louise Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2014

We stayed at this hotel for two nights as a mini family summer vacation with our 3 year old daughter. The room was spacious and house keeping was good. What we loved was the location of the hotel to the village. It was easy walking distance to the summer activities, concerts and food, but situated at the top of the village so that the noise of the village did not detract from the calm and serentity of the rooms. Though we used the amenities such as the pool, we found the outdoor pool over-crowded. Our daughter loved Umi the ambassador canine which you can book to take on daily walks. The one complaint that we did have was that though there were room darkening blinds, it did little to diminish the summer evening light from the setting sun, making it difficult to sleep for early (8:30PM) sleepers. This should be taken into consideration if travelling with young children.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ottawa2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cmtmanager, General Manager at Fairmont Tremblant, responded to this review, 19 August 2014
Dear Ottawa2010_10,

Thank you for your wonderful feedback. We are so delighted you enjoyed your stay and hope to welcome you again. Your comments about the window blinds have been duly noted and we shall take proper action as to ensure this is adressed.

Best regards,

Louise Champagne
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Ottawa, Canada
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2014

We spent three nights in a deluxe suite with 2 queen beds. Our room had a excellent view of the lake and was spotlessly clean, quiet and spacious. The staff at the Fairmont was very professional, accommodating and polite. After checking in on line, I especially appreciated an email notifying me that our room was ready and we could pick up our key at the valet desk. The valet service is worthy of an honourable mention.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank bijou52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cmtmanager, General Manager at Fairmont Tremblant, responded to this review, 19 August 2014
Dear Bijou52,

Thank you for your comments. It will be a pleasrue to share with our team, especially the valet team.

We look forward to your next visit.

Louise Champagne
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Ottawa, Ontario
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

We stayed at the Fairmont Tremblant for a weekend away to relax. We have stayed at Fairmont hotels before and I always come away thinking, yes, it's nice but you would think you would get a little more considering the prices they charge.

The room was very clean and well appointed but the decor is slightly above average at best. WiFi is not included in your room unless you are part of Presidents Club; something I've never run into in any other hotel I've stayed at, even hotels half the price.

We decided not to eat at the dinner buffet because the pricing was crazy. The breakfast buffet was also more expensive than the average restaurant buffet but the food was, admittedly, very good and large selection.

The staff was awesome! I cannot stress enough how attentive they were from the moment you pull up to the front until the moment you leave. Everyone was very helpful and so friendly.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank JaWi1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cmtmanager, General Manager at Fairmont Tremblant, responded to this review, 19 August 2014
Dear JaWi1969,

Thank you for taking time to share feedback of your recent stay. We are delighted you enjoyed the service extended to you by our staff. Please note that fairmont Tremblant also offers complimentary Wifi in all public areas and restaurants.
We hope to have the pleasure of welcoming you again on your next visit to Tremblant.

Sincerely,
Louise Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clemmons, North Carolina
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 August 2014

Stayed three nights in July with wife and two daughters (18 and 13). Hotel is well situated in Mont Tremblant. Rooms are large and plenty of room and housekeeping was very good. We did not eat at hotel, but there are all kinds of options in the area.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank ButlertheDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cmtmanager, General Manager at Fairmont Tremblant, responded to this review, 19 August 2014
Dear Butlerthedog,
Thank you very much for your review.
We look forward to welcoming you again.

Louise Champagne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Tremblant

Property: Fairmont Tremblant
Address: 3045 Chemin de la Chapelle, Mont Tremblant, Quebec J8E 1E1, Canada
Phone Number:
Region: Canada > Quebec > Mont Tremblant
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Mont Tremblant
#1 Ski-In / Ski-Out Hotel in Mont Tremblant
#1 Luxury Hotel in Mont Tremblant
#2 Green Hotel in Mont Tremblant
#3 Romantic Hotel in Mont Tremblant
#4 Family Hotel in Mont Tremblant
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Fairmont Tremblant 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Fairmont Tremblant resort in Quebec's Laurentian Mountains is nestled in the heart of a European-style village at the foot of the legendary Mont Tremblant. Featuring a dazzling array of lakes and trails, gourmet restaurants, charming bistros, exclusive boutiques, nightclubs and the Casino de Mont-Tremblant, Fairmont Tremblant is an unforgettable retreat in the heart of Quebec. This breathtaking year round Mont Tremblant resort destination offers an abundance of activities, including alpine skiing, five championship golf courses, mountain biking, river rafting, snowmobiling, ice climbing and much more! Fairmont Tremblant hotel puts you in the middle of all the fun... From the lively street life of the pedestrian village to a Laurentian playground that's as big as all outdoors. ... more   less 
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Also Known As:
Fairmont Tremblant Hotel Mont Tremblant
Fairmont Mont Tremblant
Chateau Mont Tremblant
Fairmont Hotel Mont Tremblant
Mont Tremblant Fairmont
Fairmont Hotel Tremblant

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