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“Much better second visit”

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La Place St-Bernard - Les Suites Tremblant
Ranked #16 of 30 Hotels in Mont Tremblant
New York City, New York
Level Contributor
152 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Much better second visit”
Reviewed 24 February 2014

So, this is our second time in St-Bernard,I have to say that its all about expectations.
The check in was super fast and we got our room, which was fine. Yes check in people could be little warmer but they do their job and I don't care for chit chat after 10 hour drive.
I was bit shocked when I asked for a roll-away that they wanted I believe $15 a day, I did make reservation for 4 people so I would assume when they assign rooms it should have at least 3 beds, not 2. What ever not a big deal, my son is 3 so we were able to push two arm chairs and he was very cozy and comfy.
We parked inside and there was plenty of parking, room was pretty clean and hotel called with in first hour that we were there and asked if I need anything, I did ask for frying pan and extra linines. Everything was delivered with in 15 min.
I read the reviews on all other hotels in the area and it seems that the issues are all the same, what I love about this particular property is that its right at the top and with 2 small kids it can't be beat. The rooms are comfortable and have everyting you need to make a meal, we had plenty of heat and hot water.
I think I was expecting alot more luxury on my first stay but its bit on the spartan side and its fine, you are not in Tremblant to hanfg out in the room, go outside and enjoy the beuatiful area.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pupsik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie J, Guest Relations Manager at La Place St-Bernard - Les Suites Tremblant, responded to this review, 11 April 2014
Dear pupsik

We are glad that you enjoyed your second stay with us and we sincerely hope that you will
choose La Place St Bernard.Thank you for your feedback!
Sincerely
Nathalie Juster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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220 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
UK
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 February 2014 via mobile

Reasons to stay here:

Good access to lifts


Reasons not to stay here:

Elevators don't work,

Air con in room doesn't work

Clock in room doesn't work

2/3 lights in room don't work

Room is noisy

Room is small and out dated

Car parking is complicated

Check in isn't until 4pm and nowhere was offered for luggage storage or to put boots on etc.

When you encounter all these issues reception is then 5 minutes away from room back out on to resort village

Stayed February 2014, travelled as a couple
Helpful?
3 Thank aimee00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie J, Responsable relations clients at La Place St-Bernard - Les Suites Tremblant, responded to this review, 23 February 2014
Dear AIMEE 00

I appreciate you taking the time to share your experience at our hotel. We sincerely regret not meeting your expectation .Please contact me in the in my box message. I will be really happy to dicuss with you .
Sincerely
Nathalie Juster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Bay, Canada
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 February 2014

This was my second stay at this hotel, I am writing a second review because we were on a different sector of the hotel. This hotel has Deslaurier and Johansen. This time we got a 3 bedroom suite so we were on the Johansen side in room 419 for 4 nights. The room was in great condition, very clean and we were able to check in early. They had plenty of silverware/Cups/pots and pans for us. All appliances worked fine and there was plenty of hot water for 6 of us to shower back to back.

Once again, St Bernard impressed us and we will return next year. If you're looking for an affordable, clean and central hotel look no further!

Room Tip: We were in room 419, its right by the Cabriolet lift so if you happen to be a light sleeper you migh...
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NothernOntario32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 January 2014

This is a good place to stay if you like to have close access to lifts, and cook your own meals. Very comfortable for a family. Unfortunately, the check in process was TERRIBLE!! We arrived early, and were permitted to park and ride for the day, which was nice. The last lift runs at 3:30. The rooms are said to be ready at 4pm. Apparently, the room had to be checked by a supervisor. A very slow moving supervisor, I guess. By 5 pm, we finally had our room, but that being told "it will be ready any minute now" several times. Had we known it would be an hour, we could have gone and done something else, but there we waited in the lobby with many other families. Neither of the staff would call you when a room came up. You had to keep going up and asking if it was ready now. Again and again. They don't give you an hour's grace on checking out, so why is this acceptable?

Included in our package was access to after hours sliding, and a pool facility. The sliding was closed two of our four days and the pool closed early those same days. They were charging peak rates per night, I think they should have extended some gesture of courtesy for not-peak-performance.

The keys would demagnetize over and over again. Apparently, you can't keep the key near your cell phone. Or your car fob. Or your credit cards. Or anything else marginally magnetic. The man at the desk said "you can keep coming back as often as you need!" Or here's an idea -they should figure out a less fragile system.

We enjoyed our time at Tremblant, but these hiccups made it less great.

Room Tip: Johansson building 3rd floor rooms have walk out, which is very convenient if one of you goes in ear...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie J, Responsable relations clients at La Place St-Bernard - Les Suites Tremblant, responded to this review, 6 February 2014
Dear JS

Thank you for your feed back!we apologize that the front desk was unable to provide the service that you expected. It is true that the location is amazing and I will make sure to share your comment with the management.
Sincerely
NathalieJuster
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 January 2014 via mobile

This was our second trip to mont Tremblant. We stayed at Homewoods the first time. The price of St-Bernard was unbeatable (I think we got very lucky), but here are the highlights: great location, right at the base by the lift, easy access to everything, no breakfast as was provided by Homewoods, the ski lockers were all taken so we ended up bringing our skis to the unit which wasn't ideal, the Homewoods had a much better facility for storing equipment and also provided ski locks that we used on the mountain plus it gave us an option to leave our skis outside but locked. St-Bernard did not have these options, but non the less it was still very good and the location and the price could not be beat. Mont Tremblant is my favorite ski destination on the east coast. We'll be back!!

Stayed December 2013
Helpful?
2 Thank Dudetka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bowmanville, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 January 2014

Arrived on boxing day , for a 5 night stay. Check in went smooth and quickly. We choose the under ground parking option for $14 /day , which was nice as the temperatures were in the -15C range. We got a one bedroom loft for five of us and it worked well. Parents got the main floor bedroom, adult son and girlfriend took the loft, and teenage son got pull out couch. There was plenty of room for everyone. It is really a condo. Full kitchen, stocked with cutlery, pots, dishes, glasses, microwave, fridge ,stove, dishwasher. The living room had a wood burning fireplace, couch and 2 arm chairs. The living room also has a small balcony you can walk out onto. Since this was a loft suite , the living room was open to the 2nd floor. The suite also has 2 full bathrooms, one on the main floor and one on the second. Maid service is hit or miss, when they did stop in, all they really did was give new towels, and make the beds, It really made no difference to me. The room was quiet, and we never really heard other people. Ski lockers were right outside the lobby exit and very close to the chairlifts. It was expensive to stay here at Christmas, probably triple what you would pay at any other time of the year.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brenp23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie J, Responsable relations clients at La Place St-Bernard - Les Suites Tremblant, responded to this review, 4 January 2014
Dear Brenp23

Im sincerely thankful for your review and good word and I hope you will due us the pleasure
being back in a very near future.Happy New year!
Sincerely
Nathalie Juster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blue Point, New York
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 December 2013 via mobile

Just returned from 5 days away including Christmas in the heart of the pedestrian village of Mont Tremblant. We couldn't have been closer to skiing or the village than staying in the St. Bernard. The condo included everything needed for our stay including a small decorated Christmas tree. Wood burning fireplace, beautiful baths, large dinning room table and large comfortable couches made us all feel like we were home for the holiday.
The gondola is 200 feet from your front door and rentals are even closer. Our whole family had a great vacation.

Stayed December 2013, travelled with family
Helpful?
1 Thank Hiho34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Place St-Bernard - Les Suites Tremblant

Property: La Place St-Bernard - Les Suites Tremblant
Address: 1000 Chemin Des Voyageurs, Mont Tremblant, Quebec J8E 1T1, Canada
Phone Number:
Region: Canada > Quebec > Mont Tremblant
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Swimming Pool
Hotel Style:
Ranked #16 of 30 Hotels in Mont Tremblant
Price Range (Based on Average Rates): £
Hotel Class:3 star — La Place St-Bernard - Les Suites Tremblant 3*
Number of rooms: 107
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