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“Nice hotel, a few complaints”
3 of 5 bubbles Review of Hotel Quintessence

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Hotel Quintessence
Ranked #4 of 30 Hotels in Mont Tremblant
Certificate of Excellence
Toronto, ON
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice hotel, a few complaints”
3 of 5 bubbles Reviewed 5 August 2013

The hotel itself is gorgeous and on the whole the staff are very polite and friendly to the guests. We stayed in an executive suite which is a bit larger than the entry level Q-suite but is situated at the corners of the hotel, offering a more private setting. When I booked on the hotel website I was expecting a proper suite, i.e. living area separate from sleeping area. The pictures on the website are a bit deceptive as they appear to show a separate living area but if you look carefully there is no wall behind the sofa in the picture. Anyway, it was a nice room but at first I was not happy about it not being a true suite.

When we arrived our room was not yet ready so we had lunch on the terrace which was a beautiful setting but the lunch menu was a bit limited. Then we went to the spa to arrange for massage reservations. The spa receptionist was friendly and accommodated our request for 2 massages on the following day and offered for these massages to be done in our room, we said that would be great. We requested 1 female and 1 male massage therapist. She said that wouldn't be a problem and gave us the names of the therapists, which I wrote down on a copy of the spa services pamphlet. The following day we returned to the hotel for our massages and at the time of the appointment 2 male massage therapists showed up at our room. Immediately we told them that we were expecting 1 male and 1 female therapist and we gave the name of the female therapist that we were told would be doing one of the massages and one of the male therapists said that she was busy. He then called the spa to confirm this and after he got off the phone he confirmed that the female massage therapist was unavailable. We then told them that we would have to reschedule for another time because my husband was not comfortable with a male massage therapist and they said that one of us could still have a massage. We said that unfortunately this would not work and they packed up their things and left. I then called the spa to explain what had happened (although they were already aware) and they said the same thing, that 1 person could still have a massage. How ridiculous was this! What is my husband supposed to do, watch? Read a book? No, this would not be acceptable. I asked if they could reschedule the massages and they said that they had no availability for the same day but could do the following day at 1:30 but we had already made other plans for tomorrow so this would not work. I then called the concierge to explain what had happened and she offered to make reservations for us at the Spa Scandinave for that evening and we agreed that would be acceptable and she said she would call us back to confirm. We waited about 15 minutes before deciding to go to the front desk and find out what was going on. We arrived there and found that the concierge had taken some guests that had just arrived up to their room. We thought this was a bit odd considering what had just happened and the fact that there were 3 other front desk staff available who could have attended to this task (or to our situation) but I guess they decided on what was more important. We gave the clerk our phone number and asked for the concierge to call us. About 15 minutes later we received a call from the concierge to confirm reservations at the Spa Scandinave for 6:30 PM. We were told that we would have to return to the hotel to pick up a 'coupon' to take to the spa. As we had decided to do some shopping at an outlet mall off of the highway outside of Mt. Tremblant this meant that we had to return to the hotel (driving past the Spa Scandinave) to pick up the 'coupon' and then drive back to the spa which is about 10 minutes from the hotel. We thought maybe the 'coupon' was giving us a discount considering the inconvenience that was caused to us by the earlier mix-up by the hotel spa but no, this was just so that the Spa Scandinave charges could be put on our room account. We don't really care about whether the Spa Scandinave charges are on our room account or on a separate bill that we pay at the spa itself, they're all going to the same card. It seemed that no one thought about whether or not that would be a convenient option for us. Anyway, we had a pleasant experience at the spa, the massages were great as they have always been for us at any of the Scandinave spas that we have visited. We thought on our way back to the hotel that they might try to do something a little special for us at turndown service or when we got back to the hotel to apologize for the mix-up with the massages and the inconvenience it caused us, i.e. wasted time coming back to the hotel for the massages that never happened, having to rearrange our entire day around not having the massages when planned and having them much later in the day at 6:30, having to return to the hotel for the 'coupon', etc. but in the end there was nothing. The person I spoke to on the phone at the spa apologized and the concierge apologized when I first told them about the incident but other than that there was no acknowledgement of the mistake. I suppose that the hotel did make the reservation for us at the Spa Scandinave instead of us having to do it ourselves, so that must be worth something right? I guess we expected too much, but our expectations are based on our previous experiences of staying at other hotels of similar calibre.

If we did not have this unfortunate experience while staying at the hotel our review would have been very different, as nearly everything about our room and about the hotel itself was beautiful and perfect. The valet staff in particular were very helpful and very friendly. Unfortunately the way this incident was handled (or not handled) left us with a bad taste in our mouths about the service from particular staff/departments at the hotel.

Room Tip: Room 101 is right above where the hotel garbage bins are stored. This is only a problem on Friday m...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TTP538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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364 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
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English first
Luxembourg City, Luxembourg
Level Contributor
112 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
5 of 5 bubbles Reviewed 20 July 2013

The room was the entry-category: Quintessence Suite of approx 700 sqft.
Plenty of room with a magnificent lake view, a fireplace (not of much use but lovely to look at), an outstanding bathroom semi-opened on the room with sliding doors, a separate shower and separate WC. Beds were very comfy and we even had a small balcony overlooking the swimming pool and the lake.
The view is truly mesmerizing (I enclosed a picture with the view from the outdoor terrace of the restaurant).
The restaurant menu isn't really extensive so one could grow tired after 3 days there but there are the Westin and the Fairmont 5 minutes away in order to change a bit (both are definitely not on par with the Quintessence. Not charming and way too much family oriented for me (as I don't have kids yet)).

Service is also very kind. We had a stupid issue that was quickly solved. My dad locked the car with the keys inside and within 45 minutes, the concierge had called the rental agency in Montreal, got an authorization faxed to the Chrysler retailer in Tremblant and a key pass delivered to open the car, pretty impressive.

I tried the spa as well and got a swedish massage from a male therapist, probably one of the best massages I've had. I normally request a female therapist but I think this experience convinced me to change since he was so skilled. I tried the Spa at the Banyan Tree Phuket, the Mandarin Oriental in Bangkok, Tokyo, Paris and so on... This was truly one of the best massages I've had.

The only shortcoming was breakfast where they lacked a real choice of jams (raspberry and orange only) and bread (white and brown toasts and that's it) and manufactured orange juice.

Room Tip: Room on the 2nd or 3rd floor are better
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SeamasterFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenwich, Connecticut
Level Contributor
130 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 bubbles Reviewed 17 July 2013

“This is the only place we’ve found to our tastes to stay in Mont Tremblant, and is fast becoming a top ski location as well. Location is great: five minutes walk from the village and ski runs with cars on hand to drive you to the lifts if you’re too cold/tired to walk. The hotel is situated on the lake, making it a good Spring/Summer destination as well. Staff are completely on the ball - almost telepathic in their anticipation of our needs, whether it was hot chocolate waiting for us in the bar before we had even got our ski boots off, or the fire blazing away in the room to warm us up after a day on the slopes. Just 30 suites, so it always feels personal and never crowded. We have been when it is full and when it’s empty - same charming service and cosy atmosphere.”

Stayed January 2013, travelled with family
Helpful?
2 Thank Consigliera-S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manama, Bahrain
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 30 June 2013

Unbelievably gorgeous hotel. Exceeded my expectations in every aspect. It is a hotel that looks into every detail to make your stay just perfect. Room was spacious overlooking the lake. The bathroom has heated marble floors with a nice tub. Surround system for soft music. The overall environment in the hotel is quiet and calm. Definitely the most luxurious hotel in mont tremblant. Room service food was average though. Overall well recommended.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mmj22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
174 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 bubbles Reviewed 28 June 2013

I'm at the Quintessence every year for work for 2 nights. I had posted a review on Tripadvisor after my 1st visit. I'm now posting again following my 4th visit. What hasn't changed is that the grounds are perfectly kept, the enormous rooms are stunning (all overlooking the lake) and the food is exquisite. My one complaint in my 1st review was the food service. As our conference occupied all rooms at the Quintessence, the chef and staff didn't seem capable of serving such a large group at one time and they were slow and forgetful. This time, the food staff were attentive, quick to respond, and efficient. This place is now perfect!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank the_lowdown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 24 June 2013

This boutique luxury hotel is by far the best place to stay in Mt. Tremblant. It sits on the lake, with beautiful views. The lobby is very chic. The room we had was very large with a very comfortable bed, a real fireplace and a big balcony. The bathroom had wonderful Aveda products.Everything in this hotel is very luxurious, clean and tidy.

We have stayed in other hotels in the area but this was our third visit to this hotel and we're never disappointed. Service is always excellent. Everyone serves with a smile. Breakfast is wonderful. We had lunch on the terrace by the lake, very romantic!
The infinity pool and jacuzzi are just amazing and enjoyable, again with beautiful views.

Mr. Michel Tremblay is the general manager and he seems to be there all the time! making sure everything runs smoothly and taking time to talk with his guests.You can tell he loves his work! Stephanie at the front desk was also helpful and always smiling, as were the valet parking attendants.

Our thanks to all! My husband and I will be back soon for another wonderful stay!

Room Tip: All the rooms seem to have beautiful views.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank geniemtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa,Canada
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 22 June 2013

What a wonderful surprise. Our first visit was outstanding. Everything was perfect. The staff very helpful and accommodating.The room was so cosy and beautiful and the view of the lake amazing. We had dinner in their restaurant and it was superb. We will be back! Thank you to the entire team for a lovely stay.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poppyOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Quintessence

Property: Hotel Quintessence
Address: 3004, chemin de la Chapelle | Mont-Tremblant, Québec, Mont Tremblant, Quebec J8E 1E1, Canada
Phone Number:
Region: Canada > Quebec > Mont Tremblant
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mont Tremblant
#2 Luxury Hotel in Mont Tremblant
#3 Spa Hotel in Mont Tremblant
#5 Family Hotel in Mont Tremblant
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Quintessence 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
The premier 5-Star luxury boutique hotel in Tremblant Hôtel Quintessence is Tremblant's preeminent boutique hotel, offering unparalleled beauty, comfort, luxury and service in the heart of the Laurentians. Inspired by old-world estates, Hôtel Quintessence is your exclusive waterfront retreat featuring 30 luxury suites on picturesque Lake Tremblant for a memorable vacation. Discover this destination, awarded 'Best small hotel in northeastern America' by Conde Nast Johansens and 'Best luxury hotel' by Trip Advisor with all the services that only a grand hotel can offer ... more   less 
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Also Known As:
Quintessence Hotel Mont Tremblant

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