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“Obvious Demographic Discrimination”
2 of 5 bubbles Review of Hotel Quintessence

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Hotel Quintessence
Ranked #5 of 30 Hotels in Mont Tremblant
Certificate of Excellence
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
“Obvious Demographic Discrimination”
2 of 5 bubbles Reviewed 9 May 2014

My wife and I stayed there recently, spent a substantial amount on the room and both the dinning restaurant and spa on site. We're adults however felt that we were not fully respected or acknowledged simply based on our age demographic.

The majority of the clients are above 50 and you can tell they receive preferred treatment when it comes to services (delivery of luggages, turnaround time for room service, or even dealing with the conceirge for touristic help).

Unless you pull up in a luxury vehicle or tip every service provider that works there, I wouldn't suggest staying at this expensive hotel.

Room Tip: Not above the dinning room that has an outdoor patio beecause it's very noisy at night due to gu...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank 622B_Y2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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364 reviews from our community

Traveller rating
    294
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    17
    7
    5
See reviews for
65
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
106 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 21 April 2014 via mobile

Thank you Trip Advisor community, we found a gem because of you.

They say that there are no bad rooms, I'd agree. When they brought us to our room on the first floor, I was a little apprehensive because I was hoping for a bit of a view but wow, it was amazing. The room was big, the patio was great and the fireplace was amazing, we used it every day. Even the layout of the room was perfect.

The location is amazing too, steps from the busy village.

The service was great, no complaints. We can't wait to go back.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Joy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 April 2014 via mobile

My wife and I have come to rely on the Trip Advisor community to faithfully guide us in the best direction when it comes to travel. We were not disappointed when we decided to travel to Mont-Tremblant before heading to Boston for the marathon.

Stayed April 2014
Helpful?
1 Thank Abluerock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagos, Nigeria
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 4 April 2014

I loved, loved this hotel! Not sure if it was the crackling of the fire, the view from the balcony or the hot tub and spa, that did it for me, all I know is this was a truly amazing place!

Though I didn't have the heart to jump into the freezing pool after skiing I did make full use of the hot tub and felt the hotel spa easily rivaled the Swedish Spa.

The only thing I could really fault was the lack of diversity in the restaurant/ room service menu a side from that, I'm lost as to why I don't live there... I want to go home!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oyindamola F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York, USA
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 3 April 2014 via mobile

A wonderful hotel, amazing service and suites (large with working fire places). The staff is extremely helpful and dedicated. They warm up your ski boots at night and make them ready for you in the morning and drive you to the gondolas where you can leave your skis for the night. Seamless and extremely comfortable.

The restaurant offers a beautiful wine selection and gourmet food with a great children menu.

The pool was cold though but the jacuzzi helped a lot!

The perfect place for a ski vacation. Will be back!

Stayed April 2014
Helpful?
Thank francoisk114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamsoKnight
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

This place is a real gem. We spent 5 nights here whilst skiing on Mont Tremblant, it being our first time skiing away from Europe.

The hotel isn't cheap but it is worth it. We had a beautiful suite with log fire (stocked each night) overlooking the frozen lake. Itw as perfect to spend a night in given that it was too cold to go out!

The staff are all very friendly and gave extra touches such as hot chocolate in reception, lifts to the slopes and taking care of ski equipment for you.

Breakfast was of an outstanding quality. Beutifully dressed tables with attentive service and quality food. The selection was just right and not doing what so many places do which is to reduce quality by increasing choice unnecessarily.

The restaurant and the bar in the evening were excellent. We sat up at the bar for one meal and were served by an outstanding bar tender who really knew her wines and looked after us really well. The food choices were great and we enjoyed some real haute cuisine twists on classics like Poutine.

I think the key to Quintessence for me (coming from Europe) was that we were able to be in North America but without suffering from the over the top and not very sincere service you get in a lot of places.

My ONE tip was that this place is not actually part of the Mont Tremblant resort (not a bad thing for most reasons). however we were not allowed to borrow ice skates from the ice rink because of this and they don't let you rent them. Quintessence would do well by offering their own selection of skates for use on the lake and the ice rink.

We would definitely go back, and maybe try summer next time.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamsoKinight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

Altough we were travelling with the kids (age 14-16) The staff was excellent at entertaining them in the restaurant and at the pool.

Service is amazing there, we asked for more wood, they came up in a flash. The wine selection is one of the best the Laurentians has to offer, hubby was in paradise!

You pay for what you get, but here, the rooms are huge and comfy (they say they only have suites)

First time but not the last.

Room Tip: If you can, ask for the corner room, it has a wonderfull view over Lake Tremblant, much bigger also
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Quintessence

Property: Hotel Quintessence
Address: 3004, chemin de la Chapelle | Mont-Tremblant, Québec, Mont Tremblant, Quebec J8E 1E1, Canada
Phone Number:
Region: Canada > Quebec > Mont Tremblant
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mont Tremblant
#3 Spa Hotel in Mont Tremblant
#3 Luxury Hotel in Mont Tremblant
#5 Family Hotel in Mont Tremblant
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Quintessence 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
The premier 5-Star luxury boutique hotel in Tremblant Hôtel Quintessence is Tremblant's preeminent boutique hotel, offering unparalleled beauty, comfort, luxury and service in the heart of the Laurentians. Inspired by old-world estates, Hôtel Quintessence is your exclusive waterfront retreat featuring 30 luxury suites on picturesque Lake Tremblant for a memorable vacation. Discover this destination, awarded 'Best small hotel in northeastern America' by Conde Nast Johansens and 'Best luxury hotel' by Trip Advisor with all the services that only a grand hotel can offer ... more   less 
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Also Known As:
Quintessence Hotel Mont Tremblant

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