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“perfect ski hotel”

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Ermitage Du Lac Tremblant
Ranked #13 of 30 Hotels in Mont Tremblant
Leeds, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“perfect ski hotel”
Reviewed 5 March 2014

We stayed at this hotel for 4 nights and found the staff to be pleasant and polite. The room was perfect for our skiing holiday and we enjoyed the location and the fact that there was a lift up to the runs for the morning and a pleasant walk to the bars and restaurants in the evening. The room had a gas fire which made it very cozy and there was plenty of choice at the continental breakfast.

Room Tip: we stayed on the 3rd floor and it was very quiet.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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401 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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English first
Orlando, Florida
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 March 2014 via mobile

The room is definitely a 4 star, which is spot on. But, and the buts are big:

1) This hotel is all the way at the other end of the village. It is a steep uphill climb to the lifts and most of the restaurants. There is a "people mover" to take you to the lifts (it is that far to require a people mover) but that stops at 5:00pm. So if you want to go to the restaurants and shops by the lifts after 5:00pm, you have a walk to the other end of the village up the steep hill.

2) The Wi-Fi is a major hassle. They say it is free but it keeps prompting you to upgrade to the "premium service". That is because the Wi-Fi is very limited and stops working after casual web browsing and some emails. It says you used 200MB for the casual browsing and emails but that is hard to understand. Didn't use the internet for movies, videos, or music, and the Wi-Fi stops working unless you upgrade to the premium service. And they don't tell you how much the premium service is until after you put in your credit card. Even the front desk does not know how much the premium service is. Just put in your credit card an then find out how much.

3) There is no supervisor or manager on site, just the front desk receptionist. So nobody on site if you have a problem.

4) Basic things like the hot chocolate machine runs out of hot chocolate, and rather than refill, just a note that says empty.

This is a premium priced property and there are plenty of premium hotels in the village for similar prices. No excuse for these problems.

Stayed March 2014, travelled solo
Helpful?
4 Thank 670jimg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Georgia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 February 2014 via mobile

For the week leading up to my destination wedding to Mont Tremblant, my parents and I were originally going to stay at Voyageurs but since they did not have the same room size options the manager upgraded us to the Ermitage. We are so lucky he did! All of the staff were friendly and helpful and did not miss a beat helping us throughout the week. Our room next to the chapel was amazing and they even gave me an unexpected and nice wedding congratulations card on the day of the wedding. I can't express enough how great the experience at the Ermitage was and would highly recommend to anyone (even though you have to take the cabriolet up to the slopes it is only a short distance from the hotel. you are also right next to the ice skating rink)

Stayed February 2014, travelled with family
Helpful?
1 Thank sjasin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 February 2014

It's my second time staying there. The location is perfect as it is not in the noisiest part of the village. Rooms are spacious and have high ceilings. The gaz fireplace is a nice extra as well. I have seen many rooms on the station but the one at Ermitage are hands down the nicest and cosiest. Perfect for family or a pair of people.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MK_007_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 4 February 2014

Pros:
Convenient central location - short walk to cable car to take you directly to ski lift & to bars / restaurants
Design - modern
Adequately sized room for 2 - we had a queen bed + sofa bed; fridge & microwave
Comfortable bed with lots of pillows
Bathroom - reasonably spacious (shower, basic toiletries, hair-dryer, plenty of towels)
Breakfast - good buffet selection (can take back to room and we stored food in fridge for later in the day i.e. free lunch)!
Hot tub
Free WiFi
Free ski valet so not skis to carry
Free first tracks

Cons:
Lack of storage space in rooms (we used TV console & kitchenette drawers for clothes)
Hotel staff were largely indifferent to guests with a couple of exceptions who were pleasant and helpful. I got the impression staff were either out of their depth or over-worked - hence my comment about needing staff training especially in communication skills / customer relations! If this is sorted out, it could be a truly super hotel!
Rooms serviced sporadically (all or nothing)
We reported a water leak to 2 different people and it wasn't dealt with by the time we checked out 3 days later.
Despite requesting a late check out at the time of booking, this wasn't permitted on the day ... and we had a couple of other issues that I am discussing with them offline ...

These seemingly little things are important to customers and can make or break a hotel ...

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pip K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 February 2014

First of all about the good things. We found the apartment was clean, well maintained and the view is spectacular. The heating worked under the extreme conditions well.
While we thought it is a great location and were considering to return in the summer in the beginning, but we had a number of negative experiences, especially with the hotel facility due to which we don't plan to return.

First of all, the reason why I chose this facility is that it advertised outdoor hot tub. It has been my dream for long to rent a condo in the winter like that. Well, not only did the outdoor hot tub not work but the indoor hut tub’s jet was dysfunctional as well.

Secondly, the hotel’s game room was way below expectations. The table tennis rackets were falling apart (or already fallen apart, with only half handles, etc). In addition, we had to pay for the Fussball! I don’t think this should happen in a facility where the guests pay so much.

Third, there was a shuttle service to the ski station and back. On my way back from skiing, the shuttle did not appear despite of calling 3 times! I ended up standing for 1 hour in -30 degrees! That was unacceptable. I called multiple times at the hotel, they said the shuttle was on the way, but it only came after one hour, and the driver did not even know I called, he was waiting for someone else.

The internet connection was incredibly slow, sometimes it did not work at all.
The hotel staff was careless, very unfriendly and did not care to apologize for any of the above issues. Shame on them and the management.

This was our second and last bad experience renting a condo in Tremblant. Me and my spouse decided to rather take a flight to the Rockies, where prices are actually lower, the service is much friendlier things work there and the ski tracks are 100x better. Goodbye Tremblant.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gergey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 January 2014

Great to be in a nice place to stay that is on the quiet end of town. Mont Tremblant can be a party town, so great to be away from the frenzy. But still only a very, very short walk up to the main ski lift, or to the centre of the Village.

Very nice suite with double-height ceiling, fireplace, comfortable seating. Good-quality dishes in the kitchenette.

Would be very happy to return.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MtorontoOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ermitage Du Lac Tremblant

Property: Ermitage Du Lac Tremblant
Address: 150 chemin du Cure-Deslauriers, Mont Tremblant, Quebec J8E 1C9, Canada
Region: Canada > Quebec > Mont Tremblant
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Mont Tremblant
#9 Family Hotel in Mont Tremblant
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Ermitage Du Lac Tremblant 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
Nestled in Tremblant between two lakes and surrounded by lush scenery, Ermitage du Lac is an idyllic spot for a couple retreat. Get closer in the upscale atmosphere of chic, contemporary urban design, with lots of room to stretch out and relax. Enjoy your romantic getaway in this clean, serene boutique hotel. ... more   less 
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Also Known As:
Ermitage Du Lac Tremblant Hotel Mont Tremblant
Ermitage Du Lac Tremblant Mont

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