This was our third "girls weekend" at the hotel and it didn't fail to please. This time we were using a Travelzoo coupon at $125 per person per night. We had a suite, with a decadent king bed, spa bathroom, living room with fireplace and kitchenette. We were greeted by a plate of gourmet cheeses, fruit and crackers and a bottle of VQA wine in our rooms.
The young lady working in the spa showed us to our lockers, made sure we had everything we needed and was always available for anything we needed . Our meal was scrumptious and the service was amazing, as usual. We were able to skate off the calories from dinner on the skating rink until 11;00 and fall into bed after a full day. On Sunday, breakfast was included and we were shocked to find that we could order an unlimited amount from the regular menu. The breakfast bill for the six of us was over $250 and it was free. After breakfast, my daughter and I decided to take some snowshoes and get some exercise. , About 25 minutes away from the hotel, I fell through the ice on the lake. My daughter managed to get me out of the water and we made it back to the hotel. I can;t say enough about how well the hotel handled the situation. I don't have the names, but the spa manager, the head of security and the young woman who takes care of the spa and it;s customers at the front line were absolutely amazing. They took my soaked and frozen clothes to dry, gave me a robe and hot blankets, ordered me soup and made me tea. They called the paramedics and never left my side showing genuine concern. I don't blame the hotel at all but it was just an accident. I can't wait for my next opportunity to return to the hotel. It is an experience that is pure class and incredible customer service.
- Official Description (provided by the hotel):
- JW Marriott The Rosseau Muskoka Resort & Spa welcomes guests to luxurious surroundings overlooking Lake Rosseau. Year-round, experience the beauty and renewal of nature on your terms. ... more less
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- Also Known As:
- The Rosseau, a Jw Marriott Hotel Minett
- The Rosseau, a Jw Marriott Resort And Spa
- Jw Marriott Rosseau
- Jw Marriott Minett
- JW Marriott The Rosseau Muskoka Resort & Spa Minett, Ontario, Canada