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“Not up to what I expect from BW.”

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Best Western Maple Ridge Hotel
Ranked #1 of 2 Hotels in Maple Ridge
Kitchener, Ontario, Canada
Level 4 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not up to what I expect from BW.”
Reviewed 20 November 2013

Arrived mid evening and check-in was fine. Next morning went to have a shower except the handle was broken. By 12:20 I had a new room with a working shower. Stopped at the Dairy Queen on my way back to the hotel that night. The next night I did the same thing, and the previous nights container was still sitting on the night stand. By the third night I realized that "I" was supposed to be putting these in the garbage pail, not the cleaning staff.

There were a few other minor irritants, however when these were brought to Managements attention (during and after my stay) they did try to fix them.

P.S. Breakfast's were great.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deejay D, General Manager at Best Western Maple Ridge Hotel, responded to this review, 8 April 2014
Thank you for taking the time to let us know how we did! I however want to ensure you that we are extremely proud of our hotel and it is repeatedly refleted in the comments that many of our guests leave.I am sorry to hear of the handle in the shower coming off , but these things do happen and we are continuosly on top of our maintenace to ensure it doesn't happen to the next guest. Please try us out once again when and if you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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172 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Vernon, Canada
1 review
Reviewed 17 November 2013

We stayed two nights at this hotel and found the staff very caring and kind. In particular Maycko was very helpful. The rooms were clean and the parking lot clean and safe. The continental breakfast had lots of choices and definitely much better than we expected. Keep up the good work.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deejay D, General Manager at Best Western Maple Ridge Hotel, responded to this review, 8 April 2014
We are pleased that you enjoyed every aspect of our property and service, and welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abbotsford, Canada
1 review
Reviewed 16 November 2013

One of the best hotel I have ever stayed....the staff were friendly and polite. The room were excellent. Calm and quiet . The pool was very nice. The breakfast was very excellent. The parking area was neat and clean . I wish to stay in this for a long time

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kbiju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deejay D, General Manager at Best Western Maple Ridge Hotel, responded to this review, 8 April 2014
We are pleased that you enjoyed every aspect of our property and service, and welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver Island BC Canada
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 November 2013

I stayed here with my curling team this weekend and the extra efforts from the staff to accommodate our team was amazing. We personally would like to thank Maycko at the front desk for helping us with a great morning breakfast and treating us with care and attention. The maid service from Cassandra was exceptional and anything we need was met both by Maycko and Cassandra. Great price for a clean and quiet hotel room even thou it is close to a busy road it is quiet in the room you really cannot ask for more. We will be back thanks again for everything! Nanaimo Ladies Curling Team (thanks for wishing us good luck too)

Room Tip: any room is fine.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank totwanows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deejay D, General Manager at Best Western Maple Ridge Hotel, responded to this review, 8 April 2014
We are pleased that you enjoyed every aspect of our property and service, and welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blind Bay, Canada
Level 6 Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 17 October 2013

Best Western in Maple Ridge is an older, smaller but very well kept hotel. There is a pool, hot tub and sauna. Included in the price is a continental breakfast. There are new keurig machines in the room. The rooms are clean. What sets this hotel apart is the wonderful receptionist, helpful, friendly and goes out of her way to answer and help in any way. Will definately stay again when we are passing through.

Room Tip: any rooms away from the busy Lougheed highway are quieter
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abnormel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deejay D, General Manager at Best Western Maple Ridge Hotel, responded to this review, 8 April 2014
We are pleased that you enjoyed every aspect of our property and service, and welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort St John, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2013

From arrival to departure the staff and hotel met or exceeded my needs. The staff resolve all my issues with speed and a good attitude. I will return to this hotel when ever i am in the area. Planning next years trip already.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
1 Thank Norman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deejay D, General Manager at Best Western Maple Ridge Hotel, responded to this review, 8 April 2014
We are pleased that you enjoyed every aspect of our property and service, and welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake, United States
1 review
Reviewed 30 September 2013

Will stay here again because it was central to the area I was working in. All of the amenities are around, shopping, restaurants, etc. The staff was professional, courteous, helpful, and friendly. They helped me with the area being a US citizen, I wasn't familiar with Canada and the local area.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Yvonne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deejay D, General Manager at Best Western Maple Ridge Hotel, responded to this review, 8 April 2014
We are pleased that you enjoyed every aspect of our property and service, and welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Maple Ridge Hotel

Property: Best Western Maple Ridge Hotel
Address: 21650 Lougheed Hwy, Maple Ridge, British Columbia V2X 2S1, Canada (Formerly Maple Ridge Hotel)
Phone Number:
Region: Canada > British Columbia > Maple Ridge
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Maple Ridge
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Maple Ridge Hotel 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The Best Western Maple Ridge is a newly renovated property. We now feature Sealy pillow-top mattresess iwth 4 pillows per bed. Enjoy our 32' LCD TV's with over 70 channels. All room have a fridge, coffee maker, hairdryer and our kitchenette units feature microwave and stove with kitchenware. New Indoor Pool, Hot Tub, Sauna, Elevator, and Fitness room! This property is 100% non smoking. Furthermore we have a nice continental breakfast with over 15 items! ... more   less 
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Also Known As:
Travelodge Maple Ridge
Travel Lodge Maple Ridge
Maple Ridge Travel Lodge
Maple Ridge Travelodge

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