We arrived on Sat arvo. Hotel was busy. We found our toilet not flushing properly and we we brought that to staffs attention we were told that there wasn't any maintenance people on at the weekend but they would do their best to sort it. We went out in our vehicle on Sat evening only to find that all car park was full and we had to park out on the road, this was not ideal as the reason we chose to stay here was because we had a secure car park. We were also told that the toilet had still not been fixed and that there wasn't anything that could be done as the hotel was full. We used a rubbish bin full of water to flush the toilet. Toilet was fixed on Sunday afternoon. Coffee and a few other basics were not replenished by housekeeping. I waited to see if they would offer any compensation for the toilet parking issues before complaining to management. The duty manager and receptionist were very nice on our checkout and after I raised this with them they offered us fifty percent discount of our last nights stay. This is supposed to be a top hotel and we were a wee bit disappointed. Nice pool, gym, tennis courts. Room was a bit tatty but very comfy bed and lovely view. Service was good on checking in and check out but on the Saturday night was the worst attitude displayed by hotel staff that I have ever experienced.
- Official Description (provided by the hotel):
- The Spencer on Byron Hotel is located just 500m from Takapuna Beach with fantastic views of the city, Hauraki Gulf, Lake Pupuke and Takapuna. This Auckland hotel is the first business class accommodation provider on Auckland's North Shore and spectacular panorama of Auckland CBD to the south, Rangitoto Island to the east, and Lake Pupuke to the north. With Studio or One Bedroom Suites available including disabled access rooms, plus a swimming pool, spa pool, tennis courts, gym, restaurant and bar, The Spencer on Byron Hotel has something for everyone. ... more less
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- Also Known As:
- Spencer On Byron Hotel
- Spencer On Byron Auckland
- The Spencer On Byron Hotel Takapuna, Auckland, North Island