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“Only ok”
Review of Emerald Inn

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Emerald Inn
Ranked #3 of 7 Hotels in Takapuna
Certificate of Excellence
Reviewed 23 January 2014

Stayed at the Emerald Inn for 8 nights, welcome friendly, position perfect close to beach, bars, restaurants . Very disappointed with room, we booked a spa suite, this comprised of a poorly lite and dingy room with a queen bed and spa bath in the corner, the toilet in a cupboard a wardrobe that was 2 ft wide and contained 6 hangers, no drawers for storage so had to live out of suitcases and a bench that doubled as a wash hand basin and a sink for washing dishes ! The housekeeping staff were great and the room was spotless. And to top it all they charge for internet, I think they need to come into the 21st century.

Stayed: January 2014, travelled as a couple
5  Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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66 - 72 of 122 reviews

Reviewed 6 January 2014

I stayed there 4 nights and everything was perfect. Rooms were well maintained, nearly new, with all the commodities, including kitchen, and the motel had complimentary laundry and dryer machines. The area is astonishing, quiet and even if you are in auckland you still feel the beauty of New Zealand. Nice and quiet at night to get a nice sleep. Lots of cafés and restaurants within walking distance and the beach just a minute away or less.

Staff were very friendly and helpful, and always ready to help. Breakfast was very good.

I had a great stay. Thanks so much!

Stayed: December 2013, travelled on business
2  Thank DiegoUG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

Emerald Inn was perfect...we like the tropical resort feel, the timeless character of the generous rooms, lovely staff and fantastic location for beach walking and running. The grounds are kept to a very high standard which we appreciate when holidaying in a resort.

  • Stayed: November 2013, travelled with family
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1  Thank puahue2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

I stay here regularly on business, always well looked after. Get the same lovely spa room each time I stay. Lovely tropical setting and short walk to the beach as well as my office. Staff are friendly and really helpful. Nice relaxing place to stay when visiting the north shore.

Stayed: November 2013, travelled on business
2  Thank Rebecca W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

Problems we experienced with a suite with spa bath were:-

1. Room wasn't ready at 2pm - we were given the keys, (no mention of it not being ready) and drove to our unit only to be told by the housekeeping staff that they hadn't started on cleaning the unit.
2. There was a terrible odour of sewage (or similar) from the basin. We had to fill the basin to stop this permeating the room. You certainly couldn't use the basin - unless you had no sense of smell.
3. Tried the spa bath - couldn't get this to fill - plug was useless and the pump wouldn't start - we were later told we hadn't switched it on, but the location of the switch 'on the wall' certainly wasn't obvious.

When we checked out the odour problem was noted,( will ring the plumber), but no apology or reduction in price offered. Rang the manager the next day - wasn't the slightest bit interested in the problems we had experienced.

Overall an appalling experience - this would have been bad value if it was free. Management not in the least bit concerned - maybe they deal with these sort of problems everyday.

  • Stayed: November 2013, travelled on business
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5  Thank JohnD50336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

I've stayed in this hotel several times and each experience was great. Excellent location, very clean and tidy. May be slight too expensive.
You can walk to beach with in seconds, restaurants within 2 minutes. Very handy for the Bruce Mason Centre.
The staff are helpful, and the rooms very clean.

Room Tip: I recommend the court yard studios, they are the best. Quiet off the road and private.
See more room tips
  • Stayed: November 2012, travelled on business
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1  Thank Annenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2013

Why advertise a heated pool if you haven't got one. I look for motels that have heated pools so we can swim at the end of the day, timely reminder to always ask if they have what they advertise, although you shouldn't have to.
No milk in fridge - wah!
Office shuts at 7pm so don't try getting milk or wifi after this!

Room Tip: Ask for ground floor if your needs require.
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  • Stayed: September 2013, travelled with family
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1  Thank 96Del
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emerald Inn

Address: 16 The Promenade | Takapuna, Takapuna, Auckland 1309, New Zealand
Region: New Zealand > North Island > Auckland > North Shore > Takapuna
Amenities:
Beach Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Takapuna
Price Range: £125 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Emerald Inn 4*
Number of rooms: 39
Official Description (provided by the hotel):
Top quality beachside accommodation for corporate and leisure travellers. 39 superbly appointed suites and motel units with kitchen facilities nestled amongst sub tropical gardens. Free wireless internet, free off-street parking, BBQ area, swimming pool and guest laundry. Takapuna, on Auckland's North Shore, is only 10 minutes from the CBD via the Harbour Bridge. The beach is recognized as one of Auckland's finest with safe swimming, sail boat hire and miles of glorious sand for walking or jogging. We also offer a luxury, 3 bedroom self contained holiday home (min stay 3 nights) and two bedroom villas (min stay 5 nights) - ideal holiday letting and short term rental accommodation. ... more   less 
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Also Known As:
Emerald Hotel Takapuna
Emerald Hotel Auckland
Emerald Inn Takapuna, Auckland, North Island

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