If you are an RCI member and exchange into the Fairmont Vacation Villas, this is NOT really an RCI Gold Crown resort despite what RCI pretends. We booked a 2-unit (2 bedroom lockoff). The units were OK but the entire resort is surrounded by private homes, some of which are just being built. The windows to the units don’t open (they’re not made to open) so you either open the doors (and invite in mosquitoes) or you run a noisy window-unit AC. There are light penetrating shades on the windows but they don’t block out the light so exterior lighting at night keeps the rooms illuminated and the sunshine’s in your bedroom at sunup. The indoor pool, sauna, and spa were all out of service.
The building we were in was undergoing renovation so in addition to being woken up daily at 7 AM by construction equipment literally outside our window, we couldn’t open the doors or run the AC or sit on the unit balcony because of the backloader/bobcat diesel fumes and construction noise. The pictures of the resort are not entirely accurate. There is some nice landscaping but the condo buildings are surrounded by pavement and parking for cars – think Motel 6 or Days Inn.
Judging by our experience, Fairmont Villas Resort management is indifferent to complaints or requests from guests for any kind of resolution. In a nutshell, they don’t care and they don’t follow through.
We read some other negative TripAdvisor comments about this resort and figured people were just being overcritical. Actually, those critical reviews are not inaccurate. For instance, there is one nearby grocery store and the prices are high ($5.75 for 4L of milk, $7.00 for OJ, $12 for a 6-pack of ordinary beer plus a $1.20 “chill charge”).
The resort writes on its literature that “Our mission is to provide an exceptional vacation and experience for our owners and guests.” Our experience couldn’t be further from this mission statement. Why house guests in a building which is undergoing renovation?
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- Also Known As:
- Sunchaser Vacation Villas At Riverside Hotel Fairmont Hot Springs
- Fairmont Vacation Hotel