We had a stop planned during our RV Canada trip at Ainsworth hot springs but we found out a few days before it was going to be closed for pool/cave maintenance right at the time we would be there so we changed our routing based on other suggestions to Fairmont hot springs.
We arrived to the resort in our rented RV and the RV site was nice, although not all connections where placed in the right place to make it a full hook up, we decided to leave the sani dump disconnected and only connect it when needed. The site itself was nice and quite, we where placed in a area with no kids as we have none in our party of 4.
We went to the Spa/Sauna the next day and wanted to make a day out of it, as we usually do at home in the Netherlands. We expected a nice big indoor/outdoor pool (naturally heated) and some nice sauna's.
Getting entrance to the Sauna/Spa was a journey in itself. There weren't any real good signs that pointed us in the right directions. Finally we found a desk that pointed us to the Spa entry, there was another office, the lady there only could allow access to one of us who also wanted a massage which included a free Spa access. The other three of our party where directed to the gifs shop one door down the hallway (we found this to be a strange setup) to buy entrance passes for the same Spa. So we went down the stairs to come in a hotel hallway and found ourself looking for the Spa entry once again. We asked for the changing rooms and where directed to the restroom where in the back was a changingroom/shower.
After chaging to our swimwear we crossed the "hotel hallway" and found the entry to the Spa, which was a small hallway with a small bench and no secure storage facilities or any storage facilities at all for our clothes and towels. This area gave entrance to a small Hammam (which it is not, it's just a small steamroom, but the staff called it a Hammam), with lights I would hang in my garage, the steam has a odor of old pipes, we would add some nice mint odor to the steam, and all other Steamrooms we been to did it like that. Then there was a small dry Sauna where about 6 people could sit and about room for 3 to lay down, but there where no headrests to lay down comfortably. The sauna was operated by a timer outside so you had to wait for 15 minutes before it reached a good Sauna temperature. Then there where two small pools one cold and one hot, but the cold one was so cold it would hurt to sit in it any longer than a minute, which is ok for a dipping pool. But the other was way too hot to be comfortable for longer periods. There was no soothing music in these pools but the ventelation system was way too loud so you never could relax. Also there where no facilities to sit relaxed to read a book or something indoors.
Then we went to the outdoor pool which you reach through a hallway, the outdoor pool is a small round naturally heated pool of about 10-15 meter diameter which was dirty and smelled a bit like pee. The temperature was a bit better for longer periods but the smell will get to you fast.
There is also a big outdoor pool which is more of a public/childrens pool but this had a separate entrance fee and we expected more quite time and relaxation from the Spa pools.
What also was a disappointment was the fact there where no eating/drinking facilities except for a water fountain which didn't have any real cold water, like in the cold pool, coming out of it. So there was no way to sit and have some lunch/diner in a nice and quite environment, the only way was to get to the Lodge/resort restaurant which we didn't look for as that would mean leaving the Spa and get dressed again and then search for the Restaurant.
Also why not use the Hot Spring theme in the Spa make some nice rock waterfalls and let the water flow into a big interconnected indoor/outdoor pool maybe in a cave style setting. Make a nice relaxing bar/restaurant that is located in the Spa so you can put on a robe and enjoy a nice meal, smoothie, fresh fruit milkshake or a grilled cheese sandwich.
There weren't even showers in the Spa itself to shower off the sweat after the Sauna's. There was a tiny shower in the steamroom which litterally realeased 3 drops of water after you pressed a button, holding the button wouldn't help in any way, we tried.
After 30 minutes we where already annoyed by everything and we only lasted about 1,5 hours until we where really fed up with it and returned to the RV and enjoy a nice and quite book with all nature sounds surrounding us and some distant kids screams from the big pool which was no problem at all.
When we returned the key passes to the Spa I explained we where disappointed and the lady from the shop was a bit shocked I guess as she didn't know how to respond. And remained a bit quite after that, I don't think we are the only ones disappointed by this "Spa".
This Spa isn't even worthy of the name Spa, use the Hot Springs Theme make some nice pools and facilities and this will be a money making part of the resort.
The Spa is free to all Lodge/Hotel guests, but still we where almost the only ones who used it, one other couple also entered the Spa but they left after 15 minutes again.
If a "free" Spa (not for us as we where on the RV Park, so we actually paid to get into the Spa, free entrance is only to Lodge/Hotel guests and with other treatments like a massage) is almost empty on a Sunday than you'll have to ask yourself what you are doing wrong.
A Spa has to be a nice relaxing day out not an annoyance. Hopefully you will change this in the future so others will enjoy.
On the plus side the massage one of us had was great and the Spa was clean overall so that's why you got two out of five.
- Also Known As:
- Fairmont Hot Springs Hotel Fairmont Hot Springs