Tried to book for a long weekend. Called 4PM Wed for a Friday and Saturday booking. Employee said she wasn't allowed to take a reservation. She said she will take the note about the dates, and the owner will call back to confirm the booking. She confirmed there were 3 rooms available. I told her I want to book right away and again, she was not permitted to take the reservation. There is also no online reservation system. On their website says it is preferable to contact them by phone. And also, they do not confirm reservation or cancellation via internet with exception of overseas customers.
Next day, the owner did call at 12:20PM. I missed the call by minutes. I called right back, no answer, I left a message. Then I called a 2nd time left another message to reiterate that we will be taking the room... 2:50PM I get a call... this is the day before we are supposed to arrive... The owner says nonchalantly, sorry nothing is available. She said she tried to call and then got three other calls for the rooms, so ...sorry... too bad.
The night before I was prepared to book with credit card, it was the establishment that would not accept. The owner says, her employees are too "new" she can't trust them to take reservations.
So, the night before our trip, I planned everything around the availability of this place, we are told, no, and it is "not our problem". The woman I spoke to accused me of screaming at her, although she was certainly doing her fair share. This place is unprofessional. Looks nice, I am sure it is. I'm certain the other reviews are accurate. Unfortunately, the business ethic of how to reserve a room needs a lot of attention.
I can't recommend this place because I haven't had the opportunity to stay there. I can recommend to not have any faith if you've made a reservation. I was poorly treated on the phone. The woman was defensive and unwilling to even attempt to resolve the issue at hand.
Now I am scrambling to try and find another place on a holiday long weekend, all thanks to this place. Poorly done.
- Official Description (provided by the hotel):
- Studiotel Bromont offers a unique and innovative lodging experience – a hybrid between a traditional hotel and the comforts of your own home. Studiotel Bromont is part hotel, part home. Our renovated, non-smoking studios provide our guests with the best of both worlds: the attentive staff and services you would expect from a hotel – with all of the comforts of home: plush beds, spacious and fully equipped kitchens, family-style dining rooms, and private terraces. ... more less
- Reservation Options:
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- Also Known As:
- Studiotel Bromont Quebec